Horizon Contact Center Trainer Job in Kenya

Position: Trainer

Reporting to: Head of Human Resources

Job Summary:

The Trainer will be responsible for the preparation, facilitation and assessment of learning and development programmes, with the aim of facilitating the acquisition or improvement of job related skills and competencies.

This will involve participating in the entire learning and development cycle – from needs analysis; programme design; delivery and post-delivery evaluation.

Duties and Responsibilities:

The incumbent will be responsible for the following areas:

• Analyse training needs in consultation with relevant stakeholders
• Design and implement appropriate programmes taking into consideration the desired outcome.
• Produce training material for the programmes.
• Represent and deliver learning and development initiatives in line with HR strategy and policies
• Monitor and analyse Return on Investment (ROI) on learning and development activities
• Assess, implement and continuously evaluate training methodologies
• Develop learning and development reports for statistical and routine decision making purposes.
• Prepare weekly, monthly and consolidated annual training reports.
• Maintain relationships within the industry and tertiary education institutions to ensure learning and development within Horizon Contact Centers is in line with local and global trends.

Education and experience:

• A Bachelor’s degree - holders of a Bachelor’s degree in Education will have an added advantage
• Training certification is desirable
• Experience in designing training evaluation documentation is a pre-requisite
• Knowledge of appropriate training methodologies for adult learners
• At least 3 years relevant experience - Contact Center industry experience will provide an added advantage
• Excellent knowledge of Microsoft Office
• Excellent command of the English Language, with a clear accent
• Experience in content development and curriculum design
• Thorough understanding of Outcome Based Learning

Key competencies and attributes:

• Passionate about learning and development
• Ability to maintain confidentiality of information
• Ability to provide constructive feedback to mature audience
• Excellent presentation, facilitation and time management skills
• Excellent organizational and coaching skills
• Attention to detail, good numerical skills
• Proactive and responsive to business needs

To apply, please log on to:- www.horizoncontactcenters.com/careers

Closing date for applications:- 31st August 2011

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