2:21 PM
maboko
Applications
are invited from qualified candidates with previous experience in 4 -5 Star
establishments to fill the following positions in a leading resort on the Kenya
Coast:
1. Front Office Manager
Duties:
Responsible for leading and managing all sections of the Front Office Department – Reception, Reservations, Guest Relations, Switchboard, Portage, Business Centre and Gift Shops – to ensure the highest standards of service.
Responsible for up selling rooms, guest services and amenities to maximize revenues.
Preparation of the annual budget and manning guide. Selects, trains, develops and manages the performance of front office operations team members.
Qualifications/Experience:
1. Front Office Manager
Duties:
Responsible for leading and managing all sections of the Front Office Department – Reception, Reservations, Guest Relations, Switchboard, Portage, Business Centre and Gift Shops – to ensure the highest standards of service.
Responsible for up selling rooms, guest services and amenities to maximize revenues.
Preparation of the annual budget and manning guide. Selects, trains, develops and manages the performance of front office operations team members.
Qualifications/Experience:
- Degree or diploma in hotel management or equivalent in any related field.
- 3 to 5 years experience in a front office management position, preferably in a 4 or 5 star hotel
- Knowledge of yield management, hospitality property management systems and Microsoft office systems.
2. Assistant Human Resource Manager
Duties:
Duties:
- Assists the Human Resource Manager in planning, directing and coordinating human resource management activities of the resort to maximize the strategic use of human resources and maintain functions such as employee compensation, recruitment, personnel policies, and regulatory compliance.
- Assists with counseling and influencing management/leadership regarding policies, practices, laws and regulations and monitor application to insure positive and equitable employee relations.
Qualifications/Experience:
- Diploma in Human Resources Management or other related field.
- 3 to 5 years experience in human resources in a management role.
- Proficiency of Microsoft Office software: Word, Excel, Outlook and Power Point.
- Knowledge of computerized HR Information Systems.
3. Deputy Engineer
Duties:
Duties:
- Assists the Chief Engineer to manage and supervise the maintenance operations for exterior and interior facilities including electrical, refrigeration, plumbing, heating, cooling, structural and other maintenance works necessary to maintain the property in an optimum and efficient condition.
- Ensures the safety and comfort of the guests and employees.
- Develops and manages routine and preventative maintenance programs, capital expenditures within budget.
Qualifications/Experience:
- Diploma in Engineering or related field; mechanical background preferred
- Specialization in a specific building trade (electrical, plumbing, refrigeration, HVAC, etc).
- Minimum of 3 years employment in a similar position.
4. Rooms Division Manager
Duties:
Responsible for the general operation of both Front Office and Housekeeping departments, directing guest satisfaction initiatives, delivery of the finest customer service to all guests, commitment to customer service by soliciting and responding promptly to guest needs, budgeting, forecasting, establishing and maintaining quality service levels while maximizing profits, mentorship, training and development of the rooms division team members.
Qualifications/Experience:
Duties:
Responsible for the general operation of both Front Office and Housekeeping departments, directing guest satisfaction initiatives, delivery of the finest customer service to all guests, commitment to customer service by soliciting and responding promptly to guest needs, budgeting, forecasting, establishing and maintaining quality service levels while maximizing profits, mentorship, training and development of the rooms division team members.
Qualifications/Experience:
- Hotel Management Degree or Diploma from a recognized international institution or degree in other related field.
- 5 years experience gained in rooms and front office management.
- Clear, concise written and verbal communication skills.
5. IT Manager
Duties:
Duties:
- Supervise all daily and weekly IT procedures in the resort.
- Design; Implement Preventive Maintenance for all IT hardware & Software.
- Will be fully in charge of IT Dept and all of its related issues.
- Checking daily backups, all system interfaces, Server hardware and logs.
- Managing IT staff, assigning their daily jobs, and training them on all needed theoretical and practical procedures, troubleshooting and support within corporate standards.
- Work and manage suppliers for any Software/ Hardware conflicts.
Qualifications/Experience:
- Minimum of 3 years experience in IT Field within hotel operations.
- 2 years of which in management position
- Has Training capabilities for troubleshooting and support
- Degree from any reputable Computer Science institution
- Good knowledge in LAN, Security, wireless, and hospitality solutions and software.
If
you want to join our dynamic and innovative team and think you have all
qualifications to meet our ultimate goal of providing exceptional customer care
and being a recognized leader in the hospitality industry, then send a current
CV with relevant testimonials, salary expectations and references to
llhjobs@gmail.com
Only qualified candidates who meet the stated criteria will be considered, and should apply no later than 15th November 2011.
Only qualified candidates who meet the stated criteria will be considered, and should apply no later than 15th November 2011.
