KEMSA Customer Service and Accountant Jobs in Kenya

The Kenya Medical Supplies Agency (KEMSA)

Employment Opportunities in the Medical Supply Chain

The Kenya Medical Supplies Agency (KEMSA) is a State Corporation established in 2000 with the mandate to Procure, Warehouse and Distribute medical commodities to over 6,000 public health facilities countrywide.

The Agency wishes to recruit competent staff to fill existing vacancies in various departments as outlined below:

1. Customer Service Manager

Grade SA3

Ref. No. CSM/HR/01/2012

Purpose Statement

Reporting to the Operations Director, the job holder will be responsible for ensuring continuous, timely and efficient supply of essential medical commodities to public health facilities in the country.

Responsible for sales and marketing of the KEMSA SSD commodities, training the health facilities
in rational drug use. He/she will also ensure that customers’ needs and expectations are fully met.

Principal Accountabilities

• To manage customer Service function;
• To develop and implement customer service strategies;
• To obtain and respond to feedback from Health Care personnel involved in drug management at Provincial, District and Rural Health Facilities on product requirements/performances and service levels;
• Ensure service teams are properly trained in Policy and Procedures, customer service techniques; Product Knowledge and training on Rational drug use;
• To relay relevant quality related information to Quality Assurance Manager;
• To obtain monthly receipts, usage and stock holding for national health facilities;
• Analyze and evaluate results on a monthly and quarterly basis, and take the necessary corrective action in order to achieve desired customer satisfaction levels;
• Provide the relevant accurate input into the customer requirements forecasting process to ensure optimal inventory availability at all times including at customer facilities;
• To establish and maintain good relationships with entire customer base.
• Develop business plans for Customer Service department
• Suggest product innovations as per customer requests and involve relevant sections of the Agency;
• Preparing and implementation of performance management systems and achievement of set targets in the Agency.
• Perform any other responsibilities as may be necessary to achieve the Agency’s objectives or as may be assigned by the management.

Qualification, knowledge, skills and experience required

• The ideal candidate should have relevant University Degree in pharmacy, medicine or relevant medical/pharmaceutical sciences
• Should possess a Postgraduate Diploma/Degree in Business Administration, sales and Marketing, Supplies Management or Strategic Management
• Have a sound understanding of the public health sector
• Be a person of high integrity, have good negotiating and problem solving skills and demonstrate ability to plan, coordinate and organize manpower and resources.

Personal attributes:

• Ability to communicate effectively both orally and verbally with external parties and senior managers.
• Have good analytical and problem solving skills.
• A self-starter with excellent organisational, planning, controlling and interpersonal skills.
• Must be a person of high integrity.
• Must be a team player.

2. Management Accountant

Grade SA4

Ref. No. MA/HR/01/2012

Purpose Statement

Reporting to the Finance Manager, this position will be charged with the following responsibilities:

• Preparation of timely annual and quarterly management Accounts for presentation to management and the Board.
• Ensure observance of financial/budgetary discipline and controls.
• Organization and management of the Management accounting function.
• Maintain and develop product costing systems.

Principal Accountabilities

• Staff development and supervision.
• Plan and control the day-to-day activities of the section to ensure that the information provided is accurate and timely.
• Provide accurate and up-to-date product cost information so that product prices can be maintained at levels which will ensure that KEMSA profit targets are attained.
• Prepare accurate, timely and cost effective management accounts and highlight variances from budget so that management and the Board can take effective action to improve operating performance.
• Evaluate stock holdings and determine valuations which reflect accurate costs and conform to both the KEMSA and International Accounting guidelines and standards.
• Liaise with Directors and senior managers regarding the establishment of effective information systems, recommending changes and developments to the Finance Manager and ICT Manager.
• Ensure submission of depot financial returns.
• Preparation of budgets and ensuring budgetary control.
• Reviewing existing rates and tariffs to reflect competitive pricing of KEMSA products and services.
• Ensuring that income tax and other relevant returns are accurately and promptly submitted as per KRA deadlines.
• Supervise the stock control function, plan and implement cycle, annual and semi annual stock takes.
• Undertake any other duty assigned by the Manager – Finance.

Knowledge, Skills and Experience

The applicant must:

• Have at least a first degree in Accounting, Business Administration or Economics from a recognised institution.
• Must be a CPA (K) or related qualification.
• Minimum of 5 years relevant experience.
• Good knowledge of large Application systems, and proficiency in the use of computer packages.
• Must be a member of relevant accounting professional body.

Personal Attributes:

• Ability to communicate effectively both orally and verbally with external parties and senior managers.
• Have good analytical and problem solving skills.
• A self-starter with excellent organisational, planning, controlling and interpersonal skills.
• Must be a person of high integrity.
• Must be a team player.

3. Financial Accountant

Grade SA4

Ref. No. FA/HR/01/2012

Purpose Statement:

Reporting to the Finance Manager, this position will be charged with the following responsibilities:

• Ensure observance of financial discipline and controls.
• Organization and management of the Financial accounting function.
• Cashflow management.
• Implement sound financial management policies and strategies.

Principal Accountabilities

• Staff development and supervision.
• Approval of payment and other vouchers subject to the set limits.
• Updating of computer data posting batches and resolving mis-postings.
• Establish and implement procedures and standards for financial reporting so that all KEMSA financial transactions are accurately and promptly recorded (SOPs).
• Ensure all the cash sales and other receipts are promptly accounted for and banked in the authorized accounts.
• Manage the credit control operation so that KEMSA promptly receives all its dues, and that outstanding credit is kept within targeted limits.
• Investigate, monitor and assess the creditworthiness and financial soundness of the current and potential customers, recommending a suitable approach when it appears that problems might occur.
• Investigate and recommend improvements to KEMSA’s financial systems, credit and cash flow policies/procedures to contribute to sound management.
• Preparation of financial statements and submission in accordance with the State Corporation Act, and International Financial Reporting Standards (IFRS).
• General ledger administration as a basis of preparing the financial statements.
• Provide the liaison with external auditors in audit of draft accounts.
• Oversee agency accounts in support of business.
• Effective planning of the Agency cash flow.
• Bank reconciliation and banking services coordination
• Monitor and control KEMSA cash flow in accordance with established policy.
• Managing fixed assets portfolio register.
• Ensuring that the general ledger is accurately administered for integrity and accurate financial reports.
• Perform any other duties assigned from time to time by manager Finance.

Knowledge, Skills and Experience

The applicant must:

• Have at least a first degree in Accounting, Business Administration or Economics from a recognised institution.
• Must be a CPA (K) or related qualification.
• Minimum of 5 years relevant experience.
• Good knowledge of large Application systems, and proficiency in the use of computer packages.
• Must be a member of relevant accounting professional body.

Personal attributes:

• Ability to communicate effectively both orally and verbally with external parties and senior managers.
• Have good analytical and problem solving skills.
• A self-starter with excellent organisational, planning, controlling and interpersonal skills.
• Must be a person of high integrity.
• Must be a team player.

If you believe you are the right candidate and can clearly demonstrate your ability to meet the criteria given above, please submit your application together with copies of your certificates, detailed CV, stating your current position, current remuneration level, email and telephone contacts quoting the respective reference number for the position being applied for so as to reach us on or before 6th April 2012 addressed to:

The Chief Executive Officer,
Kenya Medical Supplies Agency (KEMSA)
13 Commercial Street, Industrial Area,
P.O. Box 47715, 00100 Nairobi, Kenya

Any direct or indirect canvassing for these positions will lead to automatic disqualification of candidates.

‘The Kenya Medical Supplies Agency is an equal opportunity employer