7:30 AM
maboko
The
Teachers Service Commission (TSC) was established as a constitutional
Commission under the constitution of Kenya (2010).
The Commission is mandated to register trained teachers;
The Commission is mandated to register trained teachers;
- to recruit and employ registered teachers; to assign teachers employed by the Commission for service in public schools and tertiary institutions;
- to promote and transfer teachers; to exercise disciplinary control over teachers; to terminate the employment of teachers;
- to review the standards of education and training for persons entering the teaching service;
- to review the demand for and supply of teachers and to advise the national government on matters relating to the teaching profession.
TSC
has embraced the Results Based Management approach and the Public Service
Performance Contracting System which entail customer focused service delivery,
strategic planning and rapid results initiatives.
In an effort to obtain customer feedback on the quality of its services, the TSC intends to conduct a Customer/Employee satisfaction and Work Environment Survey during the period April-June, 2012.
The findings from the Survey will be used to improve our Quality Management System, inform process re-engineering and possibly set new service standards.
Goals and objectives of the assignment:
The overall objective of the assignment is to conduct a Customer and Employee satisfaction and Work Environment survey and obtain feedback in relation to the services provided by the Commission and recommend appropriate interventions and opportunities for improvement.
The TSC now invites proposals from eligible consultants to perform this task.
Terms of Reference and expected duration
The assignment is expected to be undertaken within Six (6) weeks from the date of offer.
Detailed Terms of Reference (TORs), Scope of work, deliverables and delivery deadlines are contained in the Request For Proposal (RFP) documents that will be issued to interested bidders at a cost of Ksh. 3000. only
Interested firms/consultants shall provide information on qualifications, capabilities and details of past experiences in conducting similar work especially in Government Agencies. Potential bidders may obtain further information from the TSC headquarters, TSC House, Kilimanjaro Road, Upper Hill – Policy, Planning & Research Division – 1st floor (Podium) during weekdays from 0800 to 1700 hours local time.
Completed Technical and Financial proposals should be put in two (2) separate envelopes and enclosed in a bigger, plain sealed envelope marked “REQUEST FOR PROPOSAL TO CONDUCT A CUSTOMER/EMPLOYEE SATISFACTION AND WORK ENVIRONMENT SURVEY” and addressed to:
The Secretary
Teachers Service Commission
Private Bag
Nairobi
The same should be deposited in the Tender Box, located on the Ground Floor, Podium Wing, TSC House.
The Request for Proposal Documents will be opened on the 10th of April, 2012 at the TSC Training Room on 3rd Floor (Podium Wing), in the presence of bidders or their representatives who wish to witness the opening.
In an effort to obtain customer feedback on the quality of its services, the TSC intends to conduct a Customer/Employee satisfaction and Work Environment Survey during the period April-June, 2012.
The findings from the Survey will be used to improve our Quality Management System, inform process re-engineering and possibly set new service standards.
Goals and objectives of the assignment:
The overall objective of the assignment is to conduct a Customer and Employee satisfaction and Work Environment survey and obtain feedback in relation to the services provided by the Commission and recommend appropriate interventions and opportunities for improvement.
The TSC now invites proposals from eligible consultants to perform this task.
Terms of Reference and expected duration
The assignment is expected to be undertaken within Six (6) weeks from the date of offer.
Detailed Terms of Reference (TORs), Scope of work, deliverables and delivery deadlines are contained in the Request For Proposal (RFP) documents that will be issued to interested bidders at a cost of Ksh. 3000. only
Interested firms/consultants shall provide information on qualifications, capabilities and details of past experiences in conducting similar work especially in Government Agencies. Potential bidders may obtain further information from the TSC headquarters, TSC House, Kilimanjaro Road, Upper Hill – Policy, Planning & Research Division – 1st floor (Podium) during weekdays from 0800 to 1700 hours local time.
Completed Technical and Financial proposals should be put in two (2) separate envelopes and enclosed in a bigger, plain sealed envelope marked “REQUEST FOR PROPOSAL TO CONDUCT A CUSTOMER/EMPLOYEE SATISFACTION AND WORK ENVIRONMENT SURVEY” and addressed to:
The Secretary
Teachers Service Commission
Private Bag
Nairobi
The same should be deposited in the Tender Box, located on the Ground Floor, Podium Wing, TSC House.
The Request for Proposal Documents will be opened on the 10th of April, 2012 at the TSC Training Room on 3rd Floor (Podium Wing), in the presence of bidders or their representatives who wish to witness the opening.
