Sales, Dispatch, Mechanic, abd Customer Service Jobs in Kenya

Job Title: Sales Representative
Reports To: General Manager
Industry: Automotive
Region: Nairobi and Rift Valley
Position: 1

Our client a leading motor vehicle company wishes to urgently recruit a highly competent, proactive and self-driven person to fill the above. 

Role Objective: 

The sales representative will be responsible for managing and facilitation of the company’s sales growth, attainment of monthly sales targets, projecting annual sales, tracking sales performance and interacting with other departments of the company to ensure that business orders are executed properly and profitably in line with the company’s objective. 

Duties and Responsibilities.

• Responsible for account development for existing key clients.
• Conduct market research to gain knowledge on new products based on clients needs and introducing and developing them into the market.
• Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
• Conduct customer surveys and give feedback on the same.
• Present and sell company products and services to existing and potential clients.
• Manage account services through quality checks and other follow-up.
• Identify and resolve client concerns.
• Develop and implement special sales activities to increase sales.
• Sell and service corporate customer’s requirements in customers full range of products.
• Manage full process of the sales from cold calling, presenting, negotiating and closing deals.
• Ensure orders are invoiced and processed.
• Responsible for customer relationships and meeting clients’ expectations.
• Provide regular two-way communication between the client and company, to provide strong representation and set proper client expectations.
• Ensure that client issues are dealt with in an efficient manner, informing the General Manager of any problems that may arise.

Skills and Interests

• Excellent communication skills and ‘people’ skills
• Good negotiation skills
• A confident and positive attitude
• Strategic thinker
• Ability to prepare reports, and proposal.
• Ability to work under pressure and meet targets
• Good organizational and administrative skills
• The ability to work well in team
• Innovative
• Proactive
• Quality oriented and self motivated.

Qualifications

• Bachelor’s Degree in Sales and Marketing or any other business related course
• Age 28-35 years
• At least 3 years working experience selling and marketing motor vehicles product with a proven record of meeting sales targets.
• An individual with a wide network of business contacts
• Strong understanding of customer and market dynamics and requirements.

Job Title: Motor Vehicle Workshop Advisor
Reports To: General Manager
Industry: Automotive 

Position: 1

Our client a leading company in builders of quality bus and trucks wishes to urgently recruit a highly competent, proactive and self-driven person to fill the above positions within the organization.

Role Objective

Responsible for the daily operations of the workshop ensuring that the customer needs and expectations are met through the diagnosis of motor vehicle faults and rectification via use of Workshop Business Process.

Duties and Responsibilities.

• Ensure customer awareness of all products and services available by professional presentation and demonstration.
• Professionally sell additional products, services and repair work as appropriate to customers’ needs.
• Promote and prospect the business as directed with confidence and commitment.
• Seek to obtain referrals for other car owners in customers’ families and among friends and associates.
• Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken.
• Advise on predicted completion times and collection arrangements.
• Ensure proper qualification and total understanding of customer needs and requirements.
• Communicate effectively both in person and by telephone so as to keep all customers fully advised as to the progress of repairs and services
• Provide the initial fault diagnosis to the customer, and schedule any required work with Workshop Planning System.
• Manage quotation process, including checking customer credit rating.
• Maintain open communication between the customer and workshop, to ensure the technician has the right information to correctly diagnose problems and that the customer requirements and expectations are met.
• Build and develop customer relationships.
• To create outstanding customer confidence in the service offered by ensuring a professional performance and exceptional commitment to customer care
• Responding to incoming telephone enquiries and any clients concerns
• To record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.
• Other duties assigned

Skills and Interests

• Smart and well presented in appearance and personal hygiene.
• Ability to communicate clearly and unambiguously with customers, members of the public and other staff members and record all such interaction accurately.
• Good negotiation skills
• A confident and positive attitude
• Strategic thinker
• Excellent planning and organizing skills
• Good interpersonal and communication skills

Qualifications

• Degree in Automotive / Mechanical/Electrical Engineering OR Diploma in above with relevant automotive technical qualifications with good experience.
• Proficient in Microsoft Office applications
• Higher diploma in sales or Public Relation.
• Age 28-35 years
• At least 3 years working experience in a similar position in motor vehicles industry.
• An individual with a wide network of business contacts

Job Title: Dispatch Clerk 

Reports To: Managing Director 

Position: 1 

Role Objective 

Coordinate and arrange inventory of stock, product adjustments and distribution of all incoming and outgoing items and also arrange inter warehouse transfers

Duties and Responsibilities

• Monitor delivery schedules to ensure timely dispatch and delivery
• Ensure customer contact details are up-to-date in the system
• Supporting other departments within the company through planning and scheduling the delivery and collection of goods.
• Prepare and Maintain accurate records of all deliveries.
• Send back canceled and damaged items to vendors/suppliers as appropriate.
• Establish and implement a supply or distribution chain management system and ensure proper documentation, logbooks, fuel consumption and servicing protocols.
• Keep Sales Executive updated on the progress of their delivery to customers
• Liaise with the accounts department and credit control on invoicing or credit notes passed
• Work effectively with the stores department in resolving inventory or order discrepancies that are outside your control
• Codes, and prepares proper paperwork for billing and authorization of a variety of invoices per defined processes
• Any other duty as assigned by management

Skills and Interests

• Good Time management and Administration Skills
• Analytical
• Good Problem Solving Skills
• Able to function under pressure
• Able to work odd hours
• Team Player

Qualifications

• Diploma in purchasing and supplies from a recognized institution.
• 2 years experience as a dispatch clerk
• Proficient in Microsoft Office applications
• Age 28-35 years
• At least 3 years working experience in a similar position.

Job Title: Customer Service Representative
Reports To: Director
Role Objective

The Customer Service Representative is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met.

Duties and Responsibilities.

• Deal directly with customers either by telephone, electronically or face to face
• Follow up progress on customer inquiries.
• Raise job cards as per the customer orders
• Produce up to date daily reports
• Act as customer advocate and liaise on customer’s behalf with other staff when required.
• Analyze, evaluate and resolve customer enquiries at the first point of contact
• Deal with customer complaints and resolve them with a positive problem-solving attitude.
• Direct requests and unresolved issues to the designated resource person.
• Interact with production department to assist customers with trouble resolution
• Keep records of customer interactions and transactions
• Actively look for ways in which the service could be improved
• Respond to input from customers and production department (complaints, praise and concerns) to help us identify better ways of providing the service
• Identify root causes of issues and put forward proposals to the directors for improving the system and service to ensure that a longer term solution is provided.
• Undertake customer satisfaction research.
• Any other duties as assigned.

Skills and Interests

• Attention to detail and accuracy
• Analytical skills
• Good communication skills
• Excellent interpersonal skills
• High levels of professionalism, enthusiasm and a ‘can do’ attitude
• Ability to work with a significant attention to detail and thoroughness
• Strong interpersonal skills, ability to work with diverse groups
• Ability to prioritize and work with a sense of urgency
• Must be able to effectively handle stressful situations

Qualifications

• Minimum diploma in Customer service, Public relations
• 1 years experience in customer service position
• Knowledge of relevant computer applications
• Knowledge of customer service principles and practices
• Work with minimum supervision

Job Title: Corporate Sales Executive
Reports To: Corporate Sales Manager
Position: 1

Role Objective 

Our client an IT company within Nairobi is seeking energetic, enthusiastic individuals for the position of Corporate Sales Executive, who will plan and carry out all sales activities on assigned accounts. Responsible for ensuring customer satisfaction and managing quality of product and service delivery.

Duties and Responsibilities.

• Generate and qualify for leads
• Source and develop client referrals
• Schedule sales activity
• Develop and maintain a customer database
• Develop and maintain sales and promotional materials
• Make sales calls to new and existing clients
• Develop and make presentations of company products and services to current and potential clients
• Negotiate with clients so at to close deal
• Conduct product training to clients and customers
• Maintain sales activity records and prepare sales reports
• Respond to sales inquiries and concerns by phone, electronically or in person
• Ensure customer service satisfaction and good client relationships
• Follow up on sales activity
• Participate in sales events
• Monitor competitors, market conditions and product development

Skills and Interests

• Planning and strategizing
• Persuasiveness
• Good verbal and written communication
• Negotiation skills
• Stress tolerance
• Goal driven

Qualifications

• Minimum a diploma in Sales and Marketing from a recognized institution.
• 3 years experience in handling corporate sales of computer and its accessories
• Age: preferably between 28yrs and 35yrs.
• Knowledge of relevant computer applications packages.
• Knowledge of principles and practices of sales
• Experience in making presentations
• Proven ability to achieve sales targets.

Position : Retail sales executive  

Department : Sales and Marketing 

Supervised by : Branch Manager 

Positions : 2 Role 

Objective/Summary 

Selling company products to customers and introducing new products to prospective buyers. 

Duties and Responsibilities:

• Determine the needs of the customer and show them the range of products available.
• Introduce new products to prospective buyers.
• Inform the branch manager of frequent enquiries for products not available in the shop.
• Keeping the shop and displays clean and tidy at all times.
• Ensure all items in the shop are clearly and correctly labeled.
• Receive deliveries, unpack and re-shelve stocks.
• Assist with regular stock checks and periodic stock takes.
• Respond to general customer enquiries received by phone or in person.
• Ensure any issues concerning customer care are reported to the Retail Manager.
• Establish and maintain healthy relationships with current and potential clients.
• Inform on new products and services as well as opportunities in the market.
• Any other duties as assigned by the management.

Person Specification 

• Excellent organizational and administrative skills 
• Proven excellent communication skills, written and verbal 
• Excellent computer skills, including word-processing, email, internet, spreadsheets 
• Strong networking and interpersonal skills 
• Ability to priorities workload 
• The ability to be both a self-starter and to work as part of a team 
• Proven reliability

Desirable

• Diploma in IT will be an added advantage
• Minimum 2yrs experience in a relevant position
• Between 24-28yrs.

Disclaimer 

Candidates who do not meet the minimum requirements stated above need not apply.

Those fulfilling the requirements of the positions should email their application together with a detailed CV, indicating your availability, expected and current salary via email to therecruiter@dafinaconsultants.com on the Subject line clearly indicate which position you are applying for, the position remain vacant until suitable candidate is found.