Concierge Manager Job in Kenya

Concierge Manager 

Luxury Tour & Travel Company.

The main role for this position is to set and maintain a high level of guest services that is unsurpassed in a leading luxurious tour company.


 
Key Responsibilities.

• Assist the operation manager in day to day operation of the company and specifically in charge of concierge department.
• Coordinate guest’s itineraries, ensuring smooth guests arrivals and transfers to designated hotels.
• Ensure that guest’s preferences are met and amenities are provided per excellence and all other inquiries are responded promptly and discreetly in a very professional manner.
• Ensure that guests are provided with general information and directions as per company’s set guidelines
• Develop strong rapports with guests, Travel Partners, Property Managers & Suppliers
• Control the department revenue, ensuring proper book keeping, adhering to stringent procurement procedures and controlling department’s expenditure to acceptable margins while maintaining an exceptionally high level of customer service.
• In charge of acquisition of department’s supplies checking keenly on re-order levels to avoid haphazard buying.
• In charge of guest’s gifts preparations, packaging and dispatch as per the company laid down procedure.
• Observe and monitor staff performance, making sure that desired results is achieved.
• Coach, counsel and handle staff grievances while taking disciplinary action within the department.
• Maintains company’s high profile and image.

Qualifications

• Degree or Diploma in Tourism Management/Hotel management or its equivalent
• At least 3 years’ experience in the middle level management in a busy Tour Company or Hospitality industry.

Key Competencies

• Ability to multi-task and have excellent attention to detail.
• Expansive Knowledge  of  high end properties within East Africa region.
• Excellent customer service skills.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• Computer experience and the ability to use micro soft word and spreadsheet
• Able to effectively communicate in English, in both written and oral forms
• Strong Ability to work under pressure with minimal supervision
• leadership skills and good management practices
• Aged 30 years and above

Those who meet the above qualifications should email their resume together with a covering letter to snyambura@micato.co.ke before 20th August 2013.

Only shortlisted candidates will be contacted.