Transport & Logistics Customer Service Officer Job in Nairobi Kenya (KShs 50K - 60K)

Customer Service Officer - Logistics
 

Industry: Transport & Logistics
 

Location: Nairobi
 

Salary: Ksh 50,000- 60,000 gross 

Our client is a comprehensive logistics and transportation solutions provider. 

They seek to hire a Customer Service Officer who can take charge of the customer service department. 

Duties & Responsibilities

• Handle port, customs and shipping/ air freight requirements for clients
• Handle requests for quotations, proposals and bid documents ensuring accuracy and strict timelines
• Liaise with the network/ shipping lines to obtain timely rates and documentation pertaining to the shipment etc
• Proper filing of quotes, communications in appropriate files, timely entry in our internal systems
• Keeping up the deadlines and most importantly ensure seamless communication
• Tracking of shipments/documentation and update the client regularly in case of delays.
• Weekly reports to the management
• Maintenance of good relationship with customers and colleagues
• Strict adherence to regulatory procedures
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer enquiries and resolve customer complaints

Qualifications & Skills

• Diploma/ Degree in Logistics/ Supply/ Freight/ Business
• 3 years experience in the logistics/ freight/ supply industry in similar capacity
• Extensive knowledge in transport, logistics, freight and supply chain
• Ability to work under pressure
• Ability to meet deadlines
• Excellent attention to detail, accuracy and proper documentation
• Good presentation skills
• Confidentiality and high integrity
• Ability to work with minimum Supervision
• Excellent communication skills at all levels, both internally and externally
• Good business acumen& Time management to meet deadlines

If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Customer Service Officer- Logistics) to vacancies@corporatestaffing.co.ke before 31st July, 2014

Kindly indicate your current/ last salary on your CV

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing

Only candidates short-listed for interview will be contacted.