Lodge Manager Job in Maasai Mara, Kenya

Our client is a small Tented Luxury Camp located at the Mara currently recruiting a Lodge Manager.

Essential Duties and Responsibilities:

• Creates an operating environment that assures consistent guest satisfaction.
• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. 
• Initiates corrective action.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. 
• Initiates corrective action.
• Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.
• Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
• Execute marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
• Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees
• Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws,
• Deals with the general public, customers, employees, union and government officials with tact and courtesy. 
• Plans and organizes the work of others.
• Accepts full responsibility for managing an activity.
• Other duties may be assigned.

Supervisory Responsibilities: Typically, directly supervises employees at the hotel, including all department heads. Indirectly supervises all hotel personnel. 

Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. 

Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements: The ideal candidate will have at least 3-5 years of experience in a senior position running remote Camps or Lodges

A hotel or Business management course

If you feel you fit the above role, please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing. 

Only candidates short-listed for interview will be contacted. 

For unsolicited applications, please drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to Friday- 3pm- 5.30pm ONLY.