Customer Relationship Manager Job in Kenya

A leading mineral fertilizer company with a global presence is sourcing for qualified candidates for the position of Customer Relationship Manager with experience in sales of FMCG.

The company deals in processing of ammonia, nitrates, NPK and fertilizers. We import a full portfolio of crop nutrition products through our operations in Mombasa and Nairobi. 

Role & Responsibilities

• Providing help and advice to customers on matters relating to organisation's products and services.
• Up selling the company products and services.
• Communicating courteously with customers by telephone, email, letter and face to face.
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
• Handling customer complaints or any quality issues about the company products.
• Developing feedback or complaints procedures for customers to use.
• Developing customer service procedures, policies and standards for your organisation or department.
• Follow up with suppliers reception of relevant documentation and ensure correctness of invoices.
• Liaise with customers on cargo documents.
• Creating and maintaining a filing system.
• Support in placing orders.
• Support in importation of products.
• Support on documenting sales transactions (lot-sheets)
• General queries.

Qualifications

• Bachelor degree or higher
• Minimum 7 years working experience in a Production/Manufacturing setting, and minimum 5 years in a management function
• Experience with SUN system is preferred
• Enthusiastic approach and willingness to learn
• Strong analytical skills with attention to details
• Excellent communication and listening skills
• Ability to work independently and at the same time good teamwork skills
• Prior experience in an international operation or multinational is an advantage.

Qualified candidates to forward their Resumes to mike.kapinda@careerdirections.co.ke   and cvs@careerdirections.co.ke