Kisindi Lodge Senior Hostess Job in Kenya

Kisindi Lodge & Spa is located on the foot of the Homa Hills and on the shores of Lake Victoria. Kisindi Lodge offers excellent non- intrusive service, superb cuisine and spectacular views on Lake Victoria. Located in between Kakamega rain forest and Maasai Mara!

Kisindi Lodge is Part of Ujima Foundation and a sister to Maili Saba Camp, Nakuru

Due to an increase in demand we are currently recruiting a:

Senior Hostess (M/F)

Profile :

We are looking for an outgoing person who is able to work with minimal supervision in the front house department (reception, restaurant and bar). The incumbent should be easily adaptable to new situations and guests of all walks of life.

The interested person should be able to control situations with confidence and work well under pressure. The ability to deal with guest complaints and communicate effectively is a must have.

The incumbent should value team work and is flexible. Accuracy and drive to excel are a must. Since the incumbent will be handling cash, a proven record of honesty and integrity are part of the selection procedure .

Requirements:

·       Fluency in English and Kiswahili

·       Have basic computer skills – solve minor IT problems

·       Basic skills in secretarial duties (filing, taking minutes, writing letters/faxes/emails, updating the room planner, database)

·       Willing to learn and support the philosophy of UF

·       At least 1.5 – 2 years of experience in a similar position in the hospitality industry.

·       Have a background through education or experience (diploma level) in reservations or other hotel field.

·       Able and willing to work on a duty rota which includes evenings and weekends including public holidays.

Responsibilities:

·       Receive guests in a friendly and welcoming manner within the set standards

·       Communicate effectively with other departments and colleagues about relevant issues.

·       Be observant to guests’ needs and react on them promptly and adequately

·       Be well groomed and presentable at all times while at the duty station.

·       Assign guest rooms according to the prescribed check – in procedures.

·       Bill the guests according to the set out procedures and assure records are kept in accordance with procedures.

·       Maintain proper cleanliness of the front house department

·       Solve minor guest complaints or problems independently

·       Receive in coming calls and route them to relevant persons

·       Make out going calls on behalf

·       Assign duties to front house staff including waiters.

·       Perform duty manager duties according to Duty Manager roster if need arises

·       To achieve team efforts and results flexibility will be requested in performing other duties not in your contract to enhance optimum service levels.

Reporting to: Lodge Manager

Job class: J3: p 5 – p15

Compensation: Minimum: Ksh. 10,000/= Maximum Ksh. 16,355/=

Work station: Kisindi lodge & spa

If you meet the above mentioned criteria and you are willing to join our organisation please fill out the application form, and submit your CV and copies of your certificates to

Ujima Foundation,
The Human Resource Manager,
P.O.Box 800, 40123,
Kisumu

or send it via courier to Ujima Compound, Nehru Rd, Millimani Kisumu

or supportoffice@ujimafoundation.org

We regret that only short listed candidates will receive communication.

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