Technical Manager / Customer Service Job in Kenya

A leading player in the global Ice-Cold Merchandisers (Beverage Coolers) market, seeks to recruit a Technical Manager-Customer Service.

Main Purpose

Manage the activities of customer service team, sale of post sales services- post warranty, service and asset placement in the market. Technical training and support to the service provider and the company customers.

Responsibilities:

• Prepare Post-Sales Services Proposals and contracts to customers.
• Create, develop and train service network and ensure that the service providers offer high quality service, ensuring contractual KPIs are met.
• Develop and implement corrective plans to address all technical Customer complaints.
• Prepare, implement, supervise, and evaluate all customer service projects.
• Spare part Management and forecasting by preparing a reliable projection process and reporting mechanism.
• Day to day running and management of the customer service team and ensure that service delivery is at optimal.
• Ensure 100% implementation and compliance of the company commercial policy and standard operating procedure for post sales operations.
• Prepare and review Post maintenance contracts to ensure optimum mutual obligations.
• Track and prepare Periodic Profit and Loss Reports for management, for all the customer service projects.
• Communicate with customers, both in person and by telephone, in case of complicated technical issues in an effort to provide superior service and maintain high standards in dealing with them.
• Develop and implement technical training and seminars on new and existing products.
• Timely preparation of monthly, quarterly, triennially and annual project report.
• Periodic market inspections on work quality by the service providers.
• Spare parts Sales.

Qualifications:

• Diploma, Degree in Electrical Engineering
• Minimum experience of 2 years in a Customer Service Management position
• Minimum 5 years work experience
• Engineering knowledge
• Strategic management and planning skills
• Strong business acumen, basic accounting and finance skills
• Good understanding of critical equipment supporting infrastructure e.g. diesel generators, Air conditioning Systems.
• Excellent communication skills (English) and strong interpersonal, leadership and people management skills

How to Apply:

• If you are qualified and up to the challenge, please apply via our Careers page on www.altimaafrica.com.
• Deadline for application is Friday 20th April, 2012.
• Please note that only qualified candidates will be contacted.