Customer Service Representative Recruitment

Position: Customer Service Representative

 
Location: Nairobi

Industry: Hospitality

A leading supplier of world class hospitality products including cutlery, branded toiletries and fine bedding is looking for a Customer Service Representative. 

The ideal candidate should have outstanding Customer Service knowledge preferably a graduate from Utalii College or any other reputable hospitality related institution.

Key Responsibilities

• Demonstrating company products to the respective clients and subsequently preparing quotations in time
• Preparation of Client Feedback List and Customer Care Plan.
• Maintain customer records by updating order  information
• Log complaint into the system and ensure they are resolved in a timely and effective manner.
• Contributing to team effort
• Determining customer service requirements by maintaining contact with customers.
• Manage the day to day running of the showroom and organize work flow to meet customer’s deadlines

Minimum requirements:

• Diploma or degree in a hospitality 
• A minimum of 1 year credible experience in Customer Service
• Innovative personality with outstanding interpersonal skills
• Good communication and presentation skills.
• Ability to respond and resolve promptly to customer inquiries and complaints
• Ability to handle and resolve customer complaints
• Ability to multitask and take up more workload when required
• Time management with ability to perform multiple tasks efficiently.

To apply, send your CV ONLY to recruit@flexi-personnel.com  by Monday 28th May, 2012. 

Kindly indicate the position applied for and the minimum salary expectation on the subject line.

Only serious candidates who meet above profile need apply.