Hotel General Manager Job in Kenya

Hotel General Manager

Job Summary:

Our Resort is a newly established luxurious hotel comprising of exclusive suites, apartments and penthouses. 

It is located in North Coast of Mombasa along the Indian Ocean. 

The Resort seeks highly qualified individual to head its operations.

Reporting to the Resort directors the qualified candidate will; lead, direct, develop and manage the implementation of all aspects of the Resort to ensure smooth operations. 

To promote the Resort to potential and existing clientele for more business including government, private sector, tours & travel agents, airlines among others. 

Create and maintain a positive image of the Resort measured through repeat business.

Ensure statutory compliance and effective management of key accounts.

Responsibilities:
Ensure the efficiency of operations in pursuit of company results:

• Draw up plans and budget concepts while projecting revenuesverses costs
• Develop a guest feedback mechanism, prepare improvement action plans and oversee their Implementation
• Safeguard quality of operations
• Achieve quantifiable cost savings through documented efficiency plans
• Develop strategies to enhance operational and financial performance of the resort. This involves the preparation of a Strategic Plan that identifies ways to improve financial performance of the facility.
• Oversee development and successful implementation of the annual marketing plan
• Develop a rate structure for the rental programme
• Ensure the necessary IT support systems that record, monitor and control all the resort operations are in place
• Ensure accurate cash reporting system is implemented, clear decision-making process is established, accurate and timely reporting and cash distribution is effected in accordance with the Management Agreement
• Review Property Manager’s standard operating procedures for all positions and the chain of command to ensure all areas are adequately covered.

Manage the various Department Heads

• Coordinate planning of direct reports with regard to timetables, work schedules, employment of employees within the different services; solving of bottle necks;
• Coordinate the execution of activities via instructions to the direct reports
• Determine the optimal workforce, recruitment and hiring of new staff, supervision of staff
• Develop and execute staff performance reviews, indentify capacity gaps and develop capacity building plans to bridge those gaps e.g. training
• Be accountable for responsibilities of direct reports in their absence.
• Develop the Standard Operating Procedures for the hotel that ensure the hotel becomes a flag ship establishment for the brand. 

Prepare a monthly financial reporting. 

• Ensure adequate administration and management of outgoing and incoming invoices, payment of invoices and develop monthly budget verses expenditure reports for the Directors. 
• Justify deviations and differences.

Prepare weekly and quarterly Resort Performance Reports

• The reports should include an update on weekly and monthly occupancy over the previous quarter
• Quarterly cost versus revenue data
• Staff performance
• Plans for the next quarter

Other tasks

• Ensuring guest complaints are handled promptly and professionally
• Lead/chair weekly management and monthly staff meetings to address any issues, provide updates and ensure staff are highly motivated
• Ensure adherence to the Occupational Health & Safety Act, HACCP, fire regulations and other legal requirements such as ETR
• Correct use of Company’s corporate identity.

Work experience:

• At least 3 years experience in a similar capacity within the hotel industry.
• Management of Conference Tourism will be an added advantage

Professional and educational skills

• Degree in Hotel Management from a recognized university
• Excellent written & spoken English
• Proficiency in MS Word, Excel & PowerPoint.
• Experience with several hotel operation systems
• Skilful in project planning/ tasks and able to prioritize projects/ tasks.

Personal skills:

• Highly managerial capacities
• Highly organized and efficient individual
• Pro-active and result driven
• Both team player and captain (hands-on)
• Ability to create a vision and mobilize staff towards its achievement

Look & Feel

• Socially engaged, passionate, easy communicator, convincing and representative attitude

If you believe you meet the above requirements send your application and detailed CV with names of three referees to the following address not later than 8th September 2012. 

Only shortlisted candidates will be contacted.