Equity Bank Mortgages Relationship Manager and Security Officers Jobs in Kenya

Career Opportunities at Equity Bank

Equity Bank is one of the region’s leading Banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities. 

With a strong footprint in Kenya, Uganda,  Tanzania, Rwanda and South Sudan, Equity Bank is now home to over 8.3 million customers - the largest customer base in Africa. 

Currently the Bank is seeking additional talent to serve in the roles outlined below:

1. Relationship Manager - Mortgages

The Position
 

The role holder will be responsible for growth, development and monitoring of the mortgage portfolio and maintain cordial relationships with all customers for the mutual benefit of both parties.

Key Responsibilities

• Grow a high quality mortgage portfolio
• Monitor the mortgage business liability and asset portfolios
• Achieve business set target
• Ensure retention of existing customers through high level of customer satisfaction and cross selling bank products
• Delivery of excellent customer service through maintenance of high service standards
• Ensure compliance to mortgage related issues
• Develop new business opportunities and proactively market for mortgage lending opportunities to current and prospective clients
• Build, maintain and enhance existing and prospective customer relationships
• Maintaining credit files according to policy and procedures
• Conduct customer visits, business appraisals and prepare business proposals
• Originate quality loan applications and proposals to meet the needs of the clients
• Ensure documentation and security perfection is in place before disbursement of the loan
• Maintain quality Loan portfolio by daily monitoring and immediate follow up of all accounts in arrears
• Provide timely and organized responses to customer questions, disputes and complaints
• Prepare performance reports (monthly work plan, activity report etc)

Candidate Profile and Qualifications

• Bachelors degree in a business related field from a recognized Institution
• MBA or relevant professional qualifications will be an added advantage
• A minimum of 5 years experience in Banking having worked in Customer Relationship Management, Mortgage Credit Analysis and Lending or Construction Finance

Desired knowledge, skills and competencies

• Negotiation skills with the ability to network and develop strong business relations
• Should be innovative in identifying and harnessing new and existing opportunities to maximize business
• Good understanding of risk, credit policies and procedures
• Excellent credit and financial analysis skills
• Strong leadership skills
• Excellent communication and interpersonal skills
• World class customer service skills

2. Security Officers
 

The Position
 

The role holder will be responsible for the safeguarding of Bank assets, detection and prevention of criminal activities, carrying out investigations and giving expert opinion on the same.
 

Key Responsibilities

• Provide support in investigations and/or forensic audits
• Protection of Bank assets and safety of bank personnel
• Assist in conducting security surveys
• Ensure that for all risks, preventive and proactive measures are in place
• Implement security and safety policies/procedures
• Assist in training of staff on security procedures
• Preparation and compilation of investigation reports
• Maintain effective liaison with enforcement agencies and external fraud investigators

Candidate’s Profile and Qualifications

• Bachelors degree in social studies/Commerce/Banking/IT/Law/Criminology from a recognized Institution
• Diploma in Criminology
• At least 5 years working experience in Criminal Investigations with special emphasis on fraud detection, investigations and management
• Experience in forensic fraud investigations or working with Banking Fraud Investigation Unit (BFIU) will be an added advantage
• Must be in possession of a valid Certificate of Good Conduct from the CID
• Must have worked in Security related position or Police (CID) at supervisory level
• Thorough knowledge and understanding of Bank Operations and current fraud trends
• Must possess a valid driving licence

Desired Knowledge, Skills and Ability

• Excellent interrogation and investigation skills
• Team player and excellent interpersonal skills
• Excellent communication and report writing skills
• Computer literate

If you believe that you meet the above requirements, please submit your application with detailed Curriculum Vitae, current remuneration and daytime telephone contact and email address to jobs@equitybank.co.ke by 20th September 2013.

Only short listed candidates will be contacted.
 

Equity Bank is an equal opportunity employer. 

We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace.