Customer Care Executive / Administrator Job in Kenya

Customer Care Executive / Administrator

1 Position
 

Job Scope

• Receive calls from current and potential clients.
• Respond to clients’ enquiries in a timely and accurate manner on Company products
• Make proactive follow-up and finely find solutions for client enquiries
• Maintaining excellent corporate- client relationship
• Gather recurrent and consistent problems from clients and provide to management for necessary action.
• Continuous research and implementation of better customer service skills
• Ensure that customer requested bookings are handled effectively and ensuring clients get a prompt response.
• Support in writing and editing company publicity materials and press releases.
• Telesales functions.
• Handling administrative and procurement duties of the company.
• Helps in developing overall social media marketing strategies.
• Maintain external social media sites and consistently updates and controls content and design.

Job Requirements

• BA/Diploma in Business Administration, Sales & Marketing or any other Business related studies.
• 2-3 years working experience in a similar position
• Excellent IT skills
• Experience in tours and travel will be an added advantage
• High level of integrity and professional
• Basic training in Customer Care Service is an added advantage

Job Skills

• Ability to prioritize duties and meet strict deadlines
• Good listening, communication and interpersonal skills
• Highly flexible and willing to work on holidays
• Ability to work under pressure
• Keen on detail

How to Apply:
 

Interested qualified individuals should submit their Application and detailed CV via E-mail; vacancies@africabstours.com , clearly Quoting the Position Title in the Subject line.

Female candidates are highly encouraged to apply for all the positions.

Deadline for receiving applications will be on 14/April/2014. 

Only shortlisted candidates will be contacted for interviews. 

Canvassing will lead to disqualification.