Retail Operations Manager Job in Kenya

Our client, a Business Strategy Consultancy is in need of a Retail Operations Manager for its Universal Financial Service Agent Brand

Reporting To: General Manager Finance / Operations 

Overall Job Purpose: As Manager Retail Operations Manager you will develop and lead a professional retail sales team to ensure achievement of retail store revenue targets, operational goals and 100% customer satisfaction. 

You will supervise the overall daily operation of the retail outlets including hiring, discipline, and scheduling of employees to ensure cost effective and quality operations. 

You will be responsible for all functions of the retail outlets to include sales, customer service, inventory, and growth/expansion of all the branches

Duties & Responsibilities 

• Will involve overseeing visual merchandising and in-store displays- to include set up and branding, branch fit out to map out, branch set up and branch fit out
• Be in a position to work on expansion of more than 10 branches in a month
• HR Management operations to include recruitment and management of all tellers in the various branches country wide
• Be in charge of cost management
• Will oversee the financial/operational metrics from a P&L angle in terms of outlet/ per outlet and overall outlets costs
• You are responsible for maintaining all financial aspects within the branches. This will include stock availability, logistic, manpower planning and implementation, stock reconciliation, regular invoicing for revenue, engaging retail partners for their share and generation of weekly and monthly reports.
• Liaise with Finance Manager to produce workable rolling forecasts and Budgets
• Provide cost & sales analysis on all retail stock offering
• Maintain your departmental KPI’s
• Come up with cost initiatives to put in place to include operating cost management
• As Head of Retail, it is your responsibility to create an enjoyable customer experience which exceeds customary standards and service levels
• Seamless customer journey through training, developing and leading by example
• Maintain brand standards within presentation and service
• Identify and implement improved service practices and procedures
• Maintain channel partner relationship with vendors, retailers and service providers
• Maintain an overall 90% client satisfaction (will be assessed through internal processes) rating for all team members

Qualifications

• Business related degree
• Over 4 years experience in a similar setting
• Exposure to retail outlets management and expansion
• We need an individual with Telecom experience managing shop outlets, airtime dealerships or in the petroleum industry managing various petrol stations

Disposition

• Strong communicator with very good interpersonal skills
• A strong negotiator
• Entrepreneurial/ Commercial Orientation
• Strategic operational individual

If you believe you qualify for this position, please send your CV and details of your current and expected remuneration to: resume@interviewupconsulting.com

Only qualified candidates will be contacted.