Giraffe Ark Lodge Front Office Officers / Receptionists Jobs in Nyeri Kenya

Giraffe Ark Lodge is a serene sanctuary that graces the famous plains of Kieni in Nyeri County and is strategically placed between the majestic Aberdare Ranges to the south and the imposing snowcapped Mt.Kenya to the North.

The Lodge is a travelers’ haven located just three hours’ drive or a 15 minute flight from Nairobi. Giraffe ark is a rich fusion of Pan African, Western, Oriental, and Arabian themes with a homely atmosphere.
 

The lodge seeks qualified, self-driven, innovative, energetic and go getter individuals for various positions existing within its ranks.
 

Front Office Officer / Receptionist
 

Number Required: 2
 

Job Overview: The Front office job holders role will be look after the needs of guests on arrival and during their stay in the lodge. They are the first point of contact with guests and should have a thorough knowledge of the establishment as well as all service offerings to clients.

General Responsibilities

• Receive reservations for accommodation from clients, either in person, online or by telephone, fax or email
• Take guests' details and allocate their rooms
• Liaise with transport carriers (such as airlines, bus companies and rental car agencies) to make and confirm travel arrangements for guests
• Inform guests of the hotel/ services and facilities, policies and procedures
• Provide tourist information to guests
• Make reservations for sightseeing tours and visits to restaurants, the cinema and live entertainment sessions
• Deal with enquiries and requests from guests
• Take and transmit messages for guests
• Finalise guests' bills and issue receipts upon payment
• Arrange accommodation for guests travelling to other destinations
• Perform cashier duties and exchange foreign currency
• Place guests' possessions in a safe if requested
• Coordinate the cleaning of guests' personal laundry, shoe shining and room service deliveries
• Follow in-house procedures to help ensure the security of guests and employees
• Perform general secretarial duties, such as preparing correspondence and attending to a switchboard.

Qualifications/Skills/ Experience

• Diploma in front office management or front office Management or other related field
• Good interpersonal skills
• Excellent spoken/written English
• Excellent presentation skills
• A natural helper with a friendly personality

How to Apply

If you meet the said requirements and are passionate enough to build a career in the hospitality industry, please send your application in confidence by email attaching your detailed latest CV to:
 

The Recruiter

eMail: recruit.esquire@gmail.com     
 

NB: Clearly state your current and expected salary in your application. 

Closing date for applications is Friday, 14th November, 2014. 

Only shortlisted candidates will be contacted for interview.

Anchor group of companies is an equal opportunity employer.