Giraffe Ark Lodge Front Office Manager Job in Nyeri Kenya

Giraffe Ark Lodge is a serene sanctuary that graces the famous plains of Kieni in Nyeri County and is strategically placed between the majestic Aberdare Ranges to the south and the imposing snowcapped Mt.Kenya to the North.

The Lodge is a travelers’ haven located just three hours’ drive or a 15 minute flight from Nairobi. Giraffe ark is a rich fusion of Pan African, Western, Oriental, and Arabian themes with a homely atmosphere.
 

The lodge seeks qualified, self-driven, innovative, energetic and go getter individuals for various positions existing within its ranks.
 

Front Office Manager
 

Number Required: 1
 

Job Overview: The job holder will directly supervise all front office personnel and ensures proper completion of all front office duties. S/he will direct and coordinate the activities of the front desk, reservations, guest services, and telephone areas and prepare monthly reports and budget for front office department.

General Responsibilities

• Train, cross –train and retrain all front office personnel.
• Participate in the selection of front office personnel.
• Schedule the work of front office staff.
• Supervise team workload during shifts.
• Evaluate the job performance of each front office employee.
• Maintain working relationships and communicate with all departments.
• Verify that accurate room status information is maintained and properly communicated.
• Resolve guest problems quickly, efficiently, and courteously.
• Work within the allocated budget for the front office.
• Receive information from the previous shift manager and pass on pertinent details to the oncoming manager.
• Check cashiers in and out and verify bank deposits at the end of each shift.
• Enforce all cash-handling, check-cashing, and credit policies.
• Uphold the lodge’s commitment to client hospitality.
• Prepare performance reports related to the front office.
• Maximize room revenue and occupancy by reviewing status daily.
• Analyze rate variance, monitor credit report and maintain close observation of daily house count.
• Monitor selling status of house daily. i.e. flash report, allowance etc.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Prepare revenue and occupancy forecasting.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
• Monitor all V.I.P's special guests and requests.
• Maintain required pars of all front office and stationary supplies.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front office log book and Guest feedback forms on a daily basis.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchers, schedules, forecasts, reports and tracking logs.
• Perform other duties as requested by management.

Qualifications/Skill/Experience

• Degree or diploma in hotel management or relevant qualification
• An energetic, enthusiastic and good natured person able to interact with various caliber of people
• Minimum of 3 years’ experience of hotel front desk supervisory position.
• Experience handling cash, accounting procedures, and general administrative tasks.
• Must be able to read, speak, write, and understand English language used in the workplace

How to Apply

If you meet the said requirements and are passionate enough to build a career in the hospitality industry, please send your application in confidence by email attaching your detailed latest CV to:
 

The Recruiter

eMail: recruit.esquire@gmail.com     
 

NB: Clearly state your current and expected salary in your application. 

Closing date for applications is Friday, 14th November, 2014. 

Only shortlisted candidates will be contacted for interview.

Anchor group of companies is an equal opportunity employer.