Millward Brown East Africa Scripting Executive Job in Kenya

Job Description: Scripting Executive
 

Main Purpose of the Job: A Scripting Executive takes overall responsibility for the efficient and timely delivery of scripting function within Millward Brown East Africa. He/She is responsible for communication with Client Service and Operations on projects assigned to him/her. 

The role involves ownership of project scripting, amending, deploying & closing scripts, managing script schedules (project setup to delivery), managing access to STG and ensuring timely delivery to Clients Service according to the agreed project specification. 

As scripting executive you will actively seek and communicate ways to improve project scripting at all times. 

Scripting Executive will be responsible for offering scripting related solutions and communicate the same to CS and Head of outsourcing and client liaison

Main Duties & responsibilities
 

Project Scripting Setup

• Receive scripting brief from CS, confirm receipt and agree delivery timings
• Receive script prompt materials-Print ads, audios, video,etc - and incorporating them into the script
• Communicating, negotiation and sharing timelines with CS & Outsourcing & Client Liaison Coordinator
• Liaising with Client Service, Outsourcing & Client Liaison Coordinator on ‘Feasibility/Field ability’ of questionnaire
• Liaise with CS in case of any change with the Questionnaire
• Create a new Project into STG and supply the Project name
• Prepare a Draft script in STG
• Apply the skips\Routing throughout the script
• Test the script alongside attendant prompt materials -Print ads, audios, video,etc - to make sure it is working right
• Granting access rights into STG
• Managing and maintaining projects in STG
• Amend scripts to take care of any issues raised by QC/CS to finalise the script
• Advising and communicating on scripts version to be used in data collection
• Deploying and closing scripts
• Sample (10%) Data check after the pilot to make sure Skips/Routings are working right
• Feedback on 10% data check to CS & Outsourcing & Client Liaison Coordinator

Project Monitoring

• Provide feedback as per agreed scripting frequency & format of updates with CS/Outsourcing & Client Liaison Coordinator
• Meeting deadlines and taking corrective action where necessary.
• Handling Script-related queries from CS

Quality Control

• Develop key quality control procedures in Scripting
• Ensure adherence of local quality standards as laid out in the scripting procedures
• Conform to key quality control in project scripting as laid out in the ISO manuals

Project Handover & Review

• Preparation of scripting quality control reports
• Organise and share projects scripting findings/areas of improvement with CS
• Make recommendations to CS for improvements in future

ISO

• Name files to conform to ISO 20252
• Documenting all projects files in the ISO folder

Key performance measures

• Thorough Knowledge of STG and scripting language
• Customer Focus – CS & PM
• Scripting - Accurate set up of projects
• Minimal queries on scripting & pilot data

Key Dimensions of the Job

• Ultimately responsible for the smooth project(s) scripting
• Adherence to key scripting & STG processes, systems and internal controls to ensure the smooth running of the function
• Build relationships with PM, QC, Finance and Outsourcing & Client Liaison Coordinator
• Submitting project scripting updates, reports, reconciliations accurately and timeously
• Sorting project scripting related queries/issues across the cycle timeously
• Proactiveness and high alertness
• Good Analytical skills
• Attention to details
• Partnering with CS, Finance, PM & QC
• Ensure compliance in relation to MSRA code of conduct

Important relationships
 

Internal

• Build a strong working relationship with CS, Finance, PM & QC
• Work in partnership with client service & QC
• Develop a co-operative interdepartmental relationship with CS, Finance, PM & QC

External

• Build a strong working relationship with suppliers(IMRB)

Minimum Qualifications / Work Experience

• Previous experience of:

1. Scripting in STG, Dimensions
2. Exposure to questionnaire design

• Minimum 3 years’ experience working with Survey to Go and Dimensions
• Hands on knowledge of managing scripting for multiple projects
• Excellent Numeric skills
• Excellent interpersonal skills
• Above average communication skills both verbal and written.
• Post college qualification would be advantageous
• Project coordination and management skills would be advantageous
• Experience working with CAPI/CATI would be advantageous
• Knowledge of the MSRA code of conduct

Technical Competencies Required

• Thorough knowledge of Survey to Go & Dimensions
• Data tabulation & Analysis in Survey to Go
• Data conversion from STG to SPSS/Dimensions/Quantum
• Working knowledge in Microsoft office packages:

1. Excel
2. PowerPoint

Personal/Behavioural Competencies

• Excellent interpersonal skills
• Co-operation and commitment
• Personal drive
• Excellent attention to details and accuracy in working (proof reading and numbers)
• Highly organised
• Management of own self development
• Highly motivated
• Able to consult and share with others
• Ability to work independently and within a team
• View difficulties as challenges, retain optimism despite setbacks
• Take ownership of problems and actions
• Receptive to new ideas and ways of doing things
• Common sense
• Integrity and high ethical standards
• Organisation chart
• To report into the Outsourcing and Client Liaison Coordinator

If you believe you meet the requirements for this position please forward your CV and a motivation letter to jobs.kenya@millwardbrown.com

 Closing date for submission is CoB 1st December 2014.

*Only short-listed candidates will be contacted.