2:12 PM
maboko
The incumbent screens a high volume of visa and passport applications, documentation and information from a variety of sources (public counters, National Visa Center, Department of Homeland Security, other Embassies, mail and phone calls).
The incumbent organizes and tracks visa requests according to a complicated set of laws and procedures so that the Consular Officer can make decisions and ensures that the legal requirements of the application have been met.
Receives work assignments and tasks according to standard operating procedures and then inputs relevant data into an established process.
The incumbent also tracks the status of applications through a computerized process, which includes printing visas.
The jobholder translates in Swahili and Somali for interviewing officers in visa cases and for American Citizen Services (ACS).
Informs officers on culturally appropriate queries; assesses conformity of client’s claims within religious and cultural boundaries and advises appropriately.
Reviews all form of vernacular documentation like e-mails and letters to ascertain the existence of claimed relationships for appropriate decision making by officers. Assists Fraud Prevention Unit (FPU) on Somali cases requiring further questioning or follow-up.
Requirements: Bachelor’s degree in International Relations, Law, Business Management Political Science or Economics is required.
Four years experience in an office environment translating for the public as needed, handling administrative duties and providing customer service is required.
Level IV English, Level IV Kiswahili and Level V Somali ability is required.
Must have strong writing skills (will be tested).
Must have strong computer skills in Microsoft Word, Excel, and Power Point (will be tested).
Those fulfilling the requirements of the position should fill an Application for Employment Form found on: http://nairobi.usembassy.gov/root/pdfs/emplyform.pdf and submit their application together with a detailed CV, and supporting documentation e.g. certificates via mail before August 16, 2011 to the following address:
Human Resources Office
P. O. Box 606
Village Market
00621 Nairobi, Kenya
