FIT Tour Manager, Tour Consultants and Operations Manager Job Vacancies in Kenya

one of the major inbound tour operators in South Africa and Eastern Africa seeks highly qualified and experienced individuals for the Job Careers below.

1. FIT Tour Manager

Main Responsibilities

• To manage a team of 5 tour consultants & agent of reservations
• Dispatching the quotes to clients.
• Following up to ensure that responses are send by tour consultants on time and accurately, Helping tour consultants to solve problems
• Performing final check of the FIT’s files, organising and adjusting the work load of the tour consultants ( to be involved in their in box follow up )
• Planning the peak/high and low season work load by following the files closely, using the Cie procedures.
• To follow the Cie procedures and control that the team does it also.
• To handle personally sensitive requests (the person will quote and book up market requests and any specific request).
• To keep a good and professional relationship with existing clients (agent/tour operator) & suppliers .
• To create and develop good relation with new and potential clients (agent/tour operator) & suppliers .
• To keep the data base of suppliers for the FIT’s updated and lively: new hotels, new activities, list of prices, offers ….
• To work in team with the other departments: accounts, transport and series.
• To be on duty for clients calls ( on rotation )
• To check guides planning for the FIT’s files.

Required Qualifications, Skills and Experience

• Must be French speaking - must be fluent, able to have professional discussion with French clients
• 5 years experience in a similar position.
• Experience on the French market and any overseas markets (Prior experience in handling German/Japanese market is an added advantage).
• Excellent knowledge of Kenya and Tanzania as a touristic destination
• Relevant Academic/educational qualification
• Must be Result orientated
• Should be Commercial - daily contact with professional of the tourism industry, the person needs a strong commercial attitude to be able to gain new clients, keep the existing ones by building an excellent relationship.

2. Operation Manager

Main Responsibilities

In charge of transport and operations.

• To allocate chart of movements ( safari in Kenya and Tanzania + transfers in Mombasa, Zanzibar and Nairobi )
• To manage a team of driver guides ( briefing, follow up once on tour with clients , before and after safaris )
• To supervise the quality of transport & operation
• To monitor conditions of the safari vehicles, uniforms, dispatch of water for the safaris, collection of questionnaires from the guides, lost luggages, to sort out vehicle breakdown.
• To supervise a mechanic, spare parts stocks and the costs
• To be on duty on rotation for transport
• To prepare the requisition forms (imprest required) for each safari.
• To follow up the licences and documents linked to transport
• To supervise generator ( fuel and maintenance )
• To liaise with management daily and maintain a strong collaboration with the other departments ( FIT, Series ,accounts )
• To keep a good relation with the suppliers and driver guides.
• General company and fleet management.

Required Qualifications, Skills and Experience

• 5 years experience in the tourism industry 2 of which must be in a similar position
• Good knowledge of Word and Excel.
• Relevant academic qualification
• strong interest in tourism and result orientated
• knowledge of the transport sector in tourism,
• Understand the philosophy of tourism industry and the commitment for such position: flexibility in hours.
• Responsible/Decision Maker

3. Tour consultants

Main Responsibilities

• Handles Proposals - respond to clients
• Handles roots (confirmed file )
• Deals with any problems concerning clients and tours
• Deals with Client complaints
• Handles booking requests
• Handles suppliers replies
• Deals with any problems concerning suppliers and tours.
• Provides the Accounts Department with accurate information regarding invoices to be issued and Cost of Sales.
• Works together with other department in solving any problems arising regarding the Roots for which they are responsible.

Required Qualifications, Skills and Experience

• Must be able to speak & write German and/or French language excellently
• 2 years experience in a similar position
• Organised and result focused
• Relevant Academic/educational qualification
• Advanced French and/or German Certificate
• Assessment report – German and/or French

NB:

All correspondences in the organisation are in German and French.

To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line.

Kindly also mention your current/ last salary and benefits.

Only shortlisted candidates will be contacted