Appliance World Ltd Employment Opportunities in Uganda

Appliance World Ltd

Sales and Marketing Manager

Role Overview:

• Your position is very key and ‘central’ to the organisation. 
• The nature of your role involves constant pressure, doing multiple tasks at once, long hours and a lot of hard work. 
• In essence, you will be coordinating/communicating with most departments within the company including, the service centre, the imports department, the finance department, the tendering department, the showroom & the stores. 
• You must be friendly, easy to approach and a ‘relationship builder’.
  The main customers that you will be involved in dealing with are the dealers of Appliance World Ltd (in the region of 45 independently owned outlets), and large corporate clientele (the company currently does business with most banks, corporates, schools, telecom companies and Government). 
• Business planning/forecasting, ordering, costing, setting prices, constantly communicating with your dealers all fall under your umbrella. 
• You will be a key central point of contact. You MUST be an excellent leader and be very good at building and maintaining relationships. 
• The standards and expectations you will be required to meet will be the highest in the industry. 
• The role itself is a difficult one and one with a lot of pressure. 
• Management of company will expect a lot from you.

Duties & Responsibilities:

• Communication & coordinate with the company’s international suppliers. You will be communicating with approx. 10 – 15 different people who work for our suppliers as they each represent different products. Your communication will involve discussing ordering, forecasting, pricing, marketing activities, market intelligence, branding, expansion of outlets, dealers/distributors, etc. You will be receiving 100 – 150 important emails per day.
• Forecasting your orders 12 months in advance, reviewing and changing your orders on a monthly basis, ensuring that stock levels are optimal (not too low, not too high), working out the landed costs, setting dealer & showroom prices, maintaining all this data in an organised format.
• Managing distributors. This involves checking on them regularly, talking to them, taking their orders, ensuring that orders are supplied on time, making reports on each dealers performance, setting targets for dealers, ensuring that our display is optimal, seeing that their staff are well trained in all areas of customer service and product knowledge.
• Managing large corporates/clientele. The company does regular business with corporates and other large clientele. You will personally be dealing with all issues with these important clients from making quotations to communicating with them, getting orders confirmed, ensuring that delivery, installation and service is to their satisfaction.
• Reporting. Your skills in MS-Excel must be excellent. You will be required to produce a multitude of reports which you will design basing on managements ‘vision’. Do not take this task lightly as it takes a lot of time and accuracy is of utmost importance.
• Business & Cash Flow Planning. Like most companies, we have allocated amounts of ‘working capital’ for the business to operate on. You will be doing cash flow planning which involves coordinating when money comes ‘in’ and when money goes ‘out’.

Head of Service.

Role Overview:

• The Service Centre at Appliance World Ltd - Uganda is like a small company on its own. As the Head of Service you will be required to fully and independently manage the Service Centre. 
• This means opening it in the morning. 
• Organising the technicians, tools, work schedule, etc. In essence the SVC repairs faulty electronic items brought in by customers. 
• When a customer collects his repaired item he should walk away with a smile because he has never been treated so well. 
• The customer is not buying from  ppliance World because they are the cheapest, but because we offer unrivalled service which is second is none. 
• The staff in your Service Centre must work as a team to create 100% harmony and customer satisfaction. 
• You should be able to handle and resolve all staff disputes.

Duties & Responsibilities:

• Assigning Roles and Responsibilities for the staff in your Service Centre.
• Ensuring that all customers are served with excellence and that you personally deal with larger customers.
• Setting the charges for repair and ensuring that each customer is invoiced and pays.
• Ordering and inventory management of spare parts. Ensuring adequate stock levels. ‘Dead’ stock should be kept below 5%.
• Adhering to all Key Performance Indicators such as, RTAT, no repeat repairs, quality of repair, speed of repair, attitude, and dress code among others.
• Purchasing spare parts locally and being accountable for Petty Cash which you will use for small expenses.
• Preparing a KPI report, a Stock Take Report and a monthly P&L report.
• Communicating with LG Electronics regarding, training, epidemic faults, ordering of spare parts, etc.
• Reviewing what your technicians have done at the end of the day to ensure that they have worked efficiently and to ensure that all clients dealt with are satisfied.

Service Centre Technician.

Duties and responsibilities.

• Repairing Fridges, Normal TV’s, LCD TV’s, Plasma TV’s, LED TV’s, Microwaves, Washing Machines, Freezers, DVD Players, Hifi/Home Theatre Systems at our service centre.
• Going to customers homes to repair the above items.
• Talking to customers and explaining why their items went faulty, what they can do to operate the item in the designed way, answering any questions or queries they may have.
• Requisitioning spare parts from the stores and being accountable for usage.
• Reporting to the supervisors the progress of the tasks you will be handling and have finished handling.
• You must have worked in a similar industry doing similar work for a minimum of 3 years.

How to Apply:

• Email your covering letter and CV/Resume to jobs@applianceworld.co.ug.
• Go to www.jobsUg.com and apply through the website.
• Contact us on +256 414 340799 Or +256 718 785313.