KCC Depot Manager and Service Desk Officer Jobs in Kenya

The New Kenya Co-operative Creameries Limited is one of the leading Dairy Companies in the country re-known for its world class brands that include KCC Butter, Ghee, Cheese, Gold Crown, Safariland Powder and Mala among others. 

We wish to recruit dynamic and result driven professionals to fill the following positions:-

Depot Manager

HR/DM/04/1/2012.

The Job

The Depot Manager will be Reporting to the Stores Manager. He/She will be responsible for ensuring effective and efficient administration of the operation at the depot. He/she will also be responsible for:

• Administration of the Depot.
• Liaising with the Regional Sales Manager on ordering of stocks for the depot.
• Managing stock levels and making key decisions on stock control.
• Ensuring availability of all company range of products as well as supplies at the depot (e.g. stationery) at all times.
• Managing and reconciling the inventory.
• Ensuring standards for quality, health and safety are met at the depot
• Monitoring the movement of crates and containers and overseeing there cleanliness and handling to reduce breakage.
• Managing the staff at the depot including performance appraisal
• Managing of depot resources (vehicles, petty cash, crates, staff, and cash).
• Writing of report (cash and stock reconciliations, underpayments & debtors report and staff establishment reports).

The Candidate Specifications:

The candidate must possess the following qualifications:-

• Bachelors Degree in Commerce Economic, Business Administration or its equivalent from a recognized university.
• At least 5 years experience in supervising a unit/others doing similar work.

Essential Skills

• Must be proficient with office computer applications
• Prior experience supervising
• Time management skills and attention to detail.
• Good interpersonal and communication skills.
• Demonstrated supervisory skills.
• Working knowledge on SAP will be an added advantage.

Service Desk Officer

HR/SDO/04/2/2012.

The purpose of the job is to be the first point of contact of computer users with the ICT department

Primary Responsibilities:

• Provide user support and problem resolution at first line and/or escalating to second line support
• Accurately record and track calls with internal support teams and 3rd party suppliers.
• Liaise with other IT Unit staff as appropriate to achieve excellence in overall ICT service delivery.
• Liaise with third parties to ensure the support and reliability of all IT systems
• Provide users with tips on how to work more efficiently and how to resolve common problems
• Contribute to technical quality management, and update documentation of all current systems, and any new systems implemented.
• Contribute to the continuity, validity and reliability of all servers, storage, communications and networking Infrastructure.
• As directed, implement server/client patches and system software upgrades.
•  Monitor compliance with policies and procedures and report on the same to Service Delivery Manager
• Contribute to the updating of all procedures and projects undertaken by the ICT department
• Support and maintain all ICT hardware and software around the desktop environment
• Any other duties as assigned by immediate supervisor

The Candidate Specifications:

• Bachelor’s degree in Information Technology / Computer Science or related field from a recognized Institution.
• ITIL certification as a Professional Qualification.

Experience

• 1 to 2 years experience with at least 1 year in a similar capacity level in a busy environment

Skills

• Familiarity with network computer applications – WAN, LAN, Email Infrastructure,
• Good knowledge of SAP
• Knowledge of Microsoft Active Directory
• Knowledge of Microsoft Exchange server and Outlook client
• Knowledge of Microsoft Windows server/desktop
• VPN and remote access technologies
• Excellent troubleshooting/diagnostic skills
• Good organisation and communication skills
• Good interpersonal and communication skills

If you meet the above requirements, send your applications indicating position applied for together with detailed Curriculum Vitae, indicating current salary, copies of certificates, testimonies and contacts of at least three references and daytime telephone contacts to:

Chief Manager, 

Human Resource and Administration
New Kenya Co-operative Creameries
P.O. Box 30131 - 00100 GPO
Nairobi.

To be received not later than 11th May 2012