Logistics Company Customer Service Manager Job in Kenya

Our client is in the logistics industry currently recruiting aCustomer Service Manager

Responsibilities:

• To supervise the execution of logistics work for a specific client portfolio as well as take charge of the related communication to the client
• Supervise the team, set goals and monitor the performance of the direct reports.
• Manage the operational relationship with the client and alert them in case of any operational issues.
• Monitor file processing and ensure SOP’s are adhered to at every step of the business process.
• Ensure that operations are performed in respect to the gross margin & disbursements anticipated  when quotations have been issued
• Control the costs within the COM unit.
• Alert Management in case of significant issues impacting the operations
• Prepare monthly KPI reports and submit to the HoD.

Profile:

• Higher Diploma in Social Sciences
• Diploma in Clearing and Forwarding
• Minimum of five years’ experience in a similar role in the Airfreight Imports department

If you feel you fit the above role ,please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.

Only candidates short-listed for interview will be contacted.

For unsolicited applications,please drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to Friday- 3pm- 5.30pm ONLY.