Sales, Client Relations, Customer Service, Admin Assistant and Operations Assistant Jobs in Kenya - ICT Firm

We are an ICT based company located in Nairobi with the following vacancies that we wish to fill in.

1. Sales and Marketing Representative

1 Job Position

Job Roles and responsibilities

• Identifying new markets and business opportunities from specific distributor outlets
• Maintaining and developing relationships with new and existing customers.
• Visiting potential customers for new business within and out of town.
• Negotiating the terms of an agreement and closing sales.
• Gathering market and customer information and providing feedback on client preferences.
• Advising the company management on forthcoming product developments.
• Recording sales and order information and sending copies to the sales office.
• Reviewing your own sales performance and that of the entire team, aiming to meet or exceed targets.

Job Skills required

• Vibrant personality
• The ability and desire to sell.
• Excellent communication skills.
• Strong industry awareness.
• A high degree of self-motivation and drive.
• A confident and determined approach.
• Resilience and the ability to cope with rejection.
• The ability to work both independently and as part of a team.
• The capacity to flourish in a competitive environment.

Job Specifications

• A minimum of a Diploma in Sales and marketing or experience in a related field
• Minimum of 1 year experience in sales Management.
• Experience with selling fast moving consumer goods will be an advantage
• Ability to drive sales

2. Client Relations Representative

1 Job Position

Job Roles and responsibilities

• Conducting customer Visits to the existing company clientele and generating new business.
• Assessing products & service problems from the clients.
• Answering client questions and resolving
• Ensuring that clients are satisfied with the services purchased
• Being the point of contact for current & potential clients.
• Selling new products & services to the existing clients
• Developing and maintaining relationship with customers.
• Assessing regular client needs.

Skills required

• Degree in Marketing /PR or any other related field.
• Valid Driving License.
• Must Computer Literate
• Excellent presentation skills
• 1 year experience in client relations.
• Excellent customer service skills.
• An outgoing personality
• Must have an ability to sell.

3. Customer Service Assistant

1 Position

Roles and responsibilities

• Daily interaction with customers both face to face and on phone.
• Attending to all customer queries either by telephone , face to face or by mail
• Handling and resolving all customer complaints in liaison with the customer service supervisor.
• Follow up on customer management issues
• Communicating and coordinating with the other internal departments
• Handling front office desk & all its activities.
• Communicating to bank representatives on financed clients.
• Assisting clients with demos where necessary

Skills required

• Diploma in PR or any other relevant qualification
• Excellent presentation & communication skills
• Must have a presentable personality
• Friendly & with outstanding people skills
• Must have excellent computer skills.

4. Records / Admin Assistant

1 position

Roles and responsibilities

• Developing and maintaining a reliable filling system for the organization.
• Ensuring that all office correspondences are correctly filed in a proper and retrievable manner.
• Maintaining an inventory of all the files in the organization.
• Coming up with a file tracking system for the organization.
• Establishing a record management department for the organization.
• Manage an administrative department; maintain a safe and secure work environment.
• Supply and general maintenance and repair of office equipments, machines or properties to office and manufacturers & kitchen supplies.
• Develop and maintain good working relationships with local government bureaus, agencies & authorities
• Manage general expenses-water, electricity, and logistic support for the organization
• Office management-stationary, cleaning services, telephones & coordinating deliveries.
• Asset management.
• Maintaining licensing records in consultation with the management.
• Giving a report on the progress of the record management.
• Identifying records to be preserved as archived & recommend an appropriate storage facility.

Skills required

• Diploma in Information studies
• 2 years experience in a similar position.
• Must be observant & keen to details.
• High level of integrity & honesty
• Must be a good team player.

5. Operations Assistant

1 position

Roles and responsibilities

• Configuration of the units used in the organization.
• Working closely with IT team to ensure that the products and services offered are upto date.
• Liaising with the suppliers where necessary.
• Preparing weekly reports in the progress of the department.
• Ensuring that a record is maintained for all the systems & the nature of issues raised by the clients regarding the same.

Skills required

• Diploma in computer science
• 2 years work experience in a computer field.
• Must be willing to learn new technologies
• Able to work under pressure

If you are up to the challenge, posses the necessary qualification and experience, please send your CV only indicating why you are the most suitable candidate for the role clearly quoting the job title on the email subject to smartpersonnel@yahoo.com by COB 13/09/11.

Please indicate current or last salary.

Only shortlisted candidates will be contacted

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