Front Office Manager Job in Kigali Rwanda

Applications are invited for the following position:-

Front Office Manager (1)

The Front Office Manager will work under direct supervision of the Rooms Division Manager with a job purpose of maintaining effective and professional front office operations for the Hotel.

Responsibilities:

• Supervising the work of the receptionists and night auditor
• Work hand in hand with Housekeeping to ensure smooth check-in and checkout operations
• Responsible for room blocking for all arriving VIP’s and groups
• Maintaining regular contact with frequent guests and VIP’S
• Counter checking room rates to ensure they are correct
• Handling and resolving guests complains
• Collaborate with the reservations office to ensure smooth flow of bookings
• Maintain strong communication with all operational departments as well as Sales/Conference & Banqueting
• Welcome and escort VIP’s and regular guests,
• In charge of Scheduling and controlling staffing levels at the front office
• Liaise with finance department to ensure proper and correct invoicing of accommodation bills
• Hold front office briefings at the beginning of every shift
• Perform any other duty as may be assigned

Qualifications and key competences

• A bachelors degree in hospitality, tourism or business management
• Two years’ working experience as front office supervisor or manager
• Good Communication, team working, administrative and organizational skills.
• Flexible, trustworthy and ability to work professionally without supervision.
• Knowledge of Opera (hotel reservations system) is an added advantage

Please submit a cover letter and Curriculum Vitae (CV) to the following email address on or before Friday 20th July 2012,

Only shortlisted candidates will be contacted for interview.

Email: germaine.uwobasingiza@millecollines.net

Website: www.millecollines.net