Wines & Spirit Sales / Shop Supervisor Job in Naivasha, Kenya (Urgent)

Our client, a fast growing medium sized organization in the Wines and Spirit industry is seeking to recruit a focused, self-driven sales professional of high level of integrity. 

This is an exciting opportunity for a talented individual, with a proven track record in a sales supervisory role in a shop setting.

Vacant Position: Sales / Shop Supervisor

Reporting: Sales Manager

Job Summary: Retail shop administration while ensuring outstanding customer service to grow the business.

Key Duties and responsibilities

• Ensure that each customers receive outstanding service by providing a friendly environment, which includes greetings and acknowledging, maintaining outstanding standards, solid product knowledge and all other aspects of customer service
• Maintain an awareness of all promotions and advertisements of our products
• Process orders and payments accurately
•  Maintain sales register and stock balances accurately.
• Calculate total payments received during a time period, and reconcile this with total sales, Prepare sales reconciliations on a daily/weekly/monthly/quarterly period
• Communicate customer requests and feedback to management
• Maintain orderly appearance of all sections of the shop
• Generate sales reports amongst others upon request
• Process merchandise returns and exchanges
• Resolve customer complaints adequately
• Compile and maintain sales and non financial  reports among other records
• Stock shelves, and tag prices on shelves and items
• Supervise sales & marketing activities outside the base shop including other towns
• Administration of all shop duties
• Any other tasks as assigned from time to time by management

Qualification and Competencies Required

• Diploma/Degree in business or marketing
• At least 3 years work experience in FMCG retail and sales environment
• Computer literate in use of MS office and other applications
• Competent in QuickBooks or POS either of sales systems
• previous experience in retail shop experience working knowledge on wines and spirits, customer service experience will be an added advantage
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed including travel
• Ability to process information/merchandise through system
• Ability to communicate  effectively with customers and other team members
• Ability to accurately complete all documentation
• Ability to operate all equipment necessary to perform the job

If you are interested and qualified please send a cover letter and CV to recruitment@postureconsulting.com, stating the job you are applying for in the subject and current & expected salary 

Closing date for application is 9th September 2014. 

You can also visit our website on www.postureconsulting.com

Only shortlisted candidates will be contacted