Customer Service Representative / Sales Assistant Job in Kenya

Our Client is a Manufacturing Company currently recruitingCustomer Service Representative / Sales Assistant 
This is an exciting opportunity for a talented individual, with a proven track record in a customer service role growing the FMCG business, to join the team as a Sales Assistant / Customer Service Representative

Job Summary: The person will be responsible for acting as a liaison between customers and the organisation.

Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.

Key Duties and responsibilities

• Providing help and advice to customers using the organisation's products or services.
• General processing of all customers enquiries and orders.
• Communicating courteously with customers by telephone, email, letter and face to face.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Recording all customer enquires and complaints in the prescribed forms.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Communicates complex customer complaints to the customer service manager for requisite action.
• Keeping accurate records of discussions or correspondence with customers.
• Producing written information for customers, often involving use of computer packages/software.
• Learning about your organisation's products or services and keeping up to date with changes.

Requirements

• Diploma preferably in Sales / Marketing and Business
• At least 3 years customer service experience
• Solid experience in directing Customer Service Operations
• Strong understanding of customer service
• Excellent communication skills
• Good knowledge of IT systems and software.

If you feel you fit the above role ,please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.

Only candidates short-listed for interview will be contacted.

For unsolicited applications,please drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to Friday- 3pm- 5.30pm ONLY.