Liberty Life IT Support Specialist Job in Nairobi Kenya

We are a leading insurance services company affiliated to Liberty Group, a wealth management company represented in 14 African countries.
 

We use our knowledge and action to guide our customers on their journey to financial freedom.
 

We believe in responding to the changing consumer and market needs through innovative solutions and technologically efficient processes.
 

To help us advance this goal, we are seeking talented, self motivated and skilled individuals of high personal integrity to fill the following position:

 

Job Title: IT Support Specialist
 

Department: I.C.T
 

Job Location: Liberty House, Nairobi
 

Key Objective of the Job: To take responsibility for the timely and effective response to IT user queries and problems, on boarding new employees and escalate unresolved queries.

Job Summary

• To resolve both basic and complex user queries and problems timely and effectively.
• To own and resolve issues assigned on the help desk as per set SLA¡¦s
• To advise users on both new and established systems.
• To ensure compliance to protocol, policies and procedures.
• To update the knowledge base with solutions etc. for future reference.
• To provide support and training to new users on system access and housekeeping for operational efficiency.
• Compiles and updates the list of PC¡¨s and laptops register for accountability
• To ensure availability of back up media for scheduled backups and movements of the media to safe storage as per policy.
• To setup workstations, install relevant business applications and IT utilities to ensure user productivity

Academic and Professional Qualification
 

Education

• Degree in Computer Sciences/IT
• Diploma in IT or Equivalent
• MCSE certification
• Experience and Knowledge
• No experience but on the job training

Technical Job related Knowledge
 

Job Knowledge:

• Windows Operating Systems (basic), MS Office, MS Exchange, Internet Explorer, Visual Basic, MS SQL, Applications (Exergy, SAP, Compen, Everest, Help Desk systems), Anti-Virus software (Symantec), Remote control tools Knowledge of projectors / PC connection / video conferencing
• Understanding of user profiles on AD; Understanding of when to engage with UAM,
• Understanding of when to release large e-mails, General understanding of Liberty processes and structures, 
• Knowledge of mobile devices (iPads, tablets & Cellphones) desirable

Job Related Skills:

• Vendor Management with regard to configuration of PC's, 
• Installing & Troubleshooting of printers, desktops and laptops 
• Resetting passwords Remote control Logging into the Cisco telephonic system 
• Troubleshooting & Problem solving
• Identifying queries that needs to be escalated, 
• Customer centricity, 
• Time Management skills, 
• Team-player, 
• Interpersonal skills,
• Listening skills, 
• Communication (verbal & written) skills

Technical Competency:
 

Essential Knowledge:

• Planning and Organizing - Organizing
• Writing and Reporting - Written Communication
• Business Interaction
• Computer Skills (windows environment and MS office
• Network setup/maintenance basics
• Decision making and problem solving
• IT Security
• IT Knowledge
• Trouble shooting ability
• Service Management process

Desirable Knowledge:

• Risk Awareness, Desirable
• Quality Mgt System Support
• Business IT Systems
• Administration

If you meet the requirements of the above position please send an email application together with detailed and updated CV and contacts of three professional references to hr@libertylife.co.ke by Wednesday November 12, 2014.