On Site Service (OSS) Analyst Job in Kenya

Position Title: On Site Service (OSS) Analyst
 

Department: Finance/ IT
 

Job Summary: The On Site Services Analyst is responsible for handling the day-today ticket flow within the service and for handling routine tasks on the site.

Responsibilities
 

1. Ticket handling

• Handle tickets in a service-minded way according to Ticket handling process (Prioritizing, Categorization, Solution description and Invoicing).

2. Incident handling

• Provide support on PC equipment, software and periphery equipment to local end users remotely or at the customer’s location.
• Act as hands and eyes for other Technical Infrastructure groups.

3. Order handling

• Responsible for handling the physical gathering of orders and sending out periphery equipment to the customer.
• Installation handling: Install PC equipment, software and periphery equipment to local end users at the customer’s location according to Asset Management routines.

4. Local Projects and Activities

• Coordinate/Participate in local projects and activities as required to secure continuity of the business

Requirements:

• Degree in IT
• Relevant experience in IT at least 2 years
• Background or experience in Finance an added advantage

If qualified Kindly Send your CV to  cvs@careerdirections.co.ke by C.O.B 17th Dec 2014 indicating on the Subject line:  On Site Service