Field Services Officer Job in Kenya

Field Services Officer

We are recruiting on behalf of our client who is not for profit organization whose mission is to improve access to basic essential drugs and supplies for children and their families, using sustainable business systems that are scalable, maintain standards and achieve economies of scale.

Purpose

The Field Services Officer acts as the first contact point between the Franchisee and the Organization. He / She will be responsible for maintaining high standards of treatment and providing continuous guidance to Franchised Outlet nurses / Clinics. 

S/He will report to the Health Services Manager and will play a critical role in the

Western Region. S/He will be based in Ugunja but will oversee the Western Region as mandated by the Organization.

Primary Duties and Responsibilities

• Provide updates for clinical sections of the franchise operations manuals to Health Service Manager
• Undertake surprise inspection visits to outlets to check compliance with regulations set by health authorities and professional bodies
• Receive monthly patient registers from outlets
• Review franchisee compliance with Ministry of Health standard treatment guidelines as recorded in patient registers
• Undertake planned supervisory visits to outlets and complete supervisory reports
• Enforce standard patient management protocols
• Advise franchisees on reorder levels
• Provide support for clinical and business management training
• Provide technical support to school health program teams
• Participate and support outreaches
• Engage in community health education in accordance to set organization guidelines
• Coordinate skills testing for franchisees
• Interview and vet nurse franchisee candidates
• Ensure all monthly reports are submitted to the data entry team in time.
• Maintain cordial relations with District Medical Officers of Health and their Public Health teams
• Support selection of franchisee locations/recruitment of new and replacement to meet growth goals
• Provide input to improve all aspects of the franchisee – operating manual
• Implement marketing and promotional efforts in the district to support outlet sales goals
• Work with franchisees to create individual marketing and communications for all outlets
• Undertake competitor analysis for prices of products and cost of service provision and report to supervisors
• Ensure that all outlets are maintaining target inventory levels month to month
• Ensure all outlets reporting is complete, accurate and on – time
• Handle any additional responsibilities as assigned by the Health Services Manager

Requirements

• Diploma in Pharmaceutical Technologist

1. Must be registered with the board and have a current license
2. Management and supervisory skills experience in a busy set-up
3. Ability to analyse both performance and financial data
4. Business and selling skills will be added advantage
5. Ability to apply technical knowledge to field situations

• Good communication skills with excellent oral and written English/Kiswahili 
• Excellent skills in MS Word; Excel and Internet use 
• Experience as a trainer would be an added advantage 

Those interested should send their applications & detailed CVs only to jobs@olivemedicare.com on or before 28th July 2014