NCCK Kakamega Jumuia Hospital Receptionists Jobs in Kenya

National Council of Churches of Kenya, an umbrella organisation for Protestant Churches and Christian Organisations registered in Kenya, invites applications from interested and suitably qualified candidates, to fill the following positions in our Jumuia Hospital:

Receptionist, Kakamega Hospital

2  Positions

Ref: RC – KH 
 

Reporting to: Executive  Administrator

Job Responsibilities

• Greet the patients properly depending upon the timing. 
• Find out the requirement and guide them as per the following:

1. Find out if it’s a new or an old patient, so that the registration formalities can be done for the new patient and the old patients can be guided accordingly.
2. If the patient already has an appointment, guide the patient to the right doctor’s room and ask them to wait till their turn of visit
3. If the doctor suggests few investigations, guide them to the right investigation room and as well as for billing

• Check with the patient when do they need the next appointment with the doctor
• Co-ordinate with the Medical Records Department (MRD) to maintain the OPD Patient files.
• Collect the feedback from the patients of their experience in the hospital, if, the patient has faced any difficulty, it needs to be intimated to the right department/person to avoid this in the future.
• Dress code to be followed by all the staff.

Minimum Qualifications:

• Advanced Certificate in Front Office Operations.     

Other Competencies/Abilities/Skills Required

• Very smart appearance.
• Mature and courteous.
• Strong interpersonal skills and inter-cultural orientation – should have appreciation of different cultural and religious backgrounds of the guests.
• Good communication skills with good command of English and Kiswahili.
• Ability to handle all complaints with tact, courtesy and initiative.
• Be fully conversant with different departments and systems within the Jumuia Guest House
• Good general knowledge of local and international current affairs, of local geography and of places of interest, as well as knowledge of your country.
• Ability to work with under pressure and with minimum supervision.

 Relevant Job Experience

• Must have worked in a similar position for at least two years.

Qualified and interested candidates should download the NCCK Job Application Form (Click Here to Download), fill it out and send it via email to  recruitment@ncck.org before 5.00 p. m. on 23rd September 2014.  

Only shortlisted candidates will be contacted.