7:47 AM
maboko
Pevans East Africa Ltd is looking for Customer Care Representative to work in a busy Call Centre environment.
Duties and Responsibilities
- Resolving Customer queries via phone, mail, social media and face to face contact
- Placing out bound calls and in bound calls
- Handling after call work and data entry
- Build Customers interest in the services and products offered by the company
- Provide personalized customer service of the highest level
- Answer participant questions as well as question participants ask to obtain full understanding of what information is requested
- Document all call with regards to participant inquiries accurately using Call Tracking System
- Monitor Call Tracking for responses from technical team so call returns are done in a timely way
- Follow up with participants within a 12 hour period in regards to the initial phone call. Even if is to just touch base and let participant know inquiry is still be researched
- Provide quality customer service on every call
- Communicate clearly and effectively with participants
- Compile reports on customer’s satisfaction
- Any other duties assigned
Qualifications
- Diploma in Customer Service / Communications or any related field
- Basic computer knowledge skills in MS office suites
- Minimum 1 year experience in call centre
- Outstanding phone etiquette
- Flexible to work on shift basis
- Excellent Verbal and written communication skills
- Able to manage irate caller situations to respond to the needs of the customer promptly
- Multi-channel experience is preferred i.e. email/chat/phone
- Preferably experience in Customer Service in a contact Centre
Interested candidates who qualify for the position should send their CV to hr@sportpesa.com.
Closing date 19/09/2014
