AFEX Group Receptionist Supervisor Job in Kenya

AFEX, a Lonrho company, provides camp construction, catering, management and logistics support to the Oil and Gas, Mining, UN and NGO sectors, in some of the most remote corners of Africa.  

With headquarters in Nairobi, Kenya, AFEX provides international standard service delivery, combined with 30 years of regional operational experience.

The AFEX Team is dedicated to ensuring clients have peace of mind that their projects will run on schedule and to budget, with their personnel being cared for to a high international standard.  

AFEX wishes to recruit a competent, innovative and self-driven person to fill the following position:
 

Receptionist Supervisor
 

The Receptionist Supervisor is responsible for providing a friendly, welcoming and efficient service to the clients. 

Kindly note, this position is in remote area and applicants should be willing to relocate.

Key Responsibilities:

• To supervise and ensure that all front office duties are effectively conducted to ensure a pleasant experience to our clients
• To build a good rapport with all clients and resolve any complaint/issues quickly
• To handle all bed reservations and the POB making sure that the room allocations process is done in the best and efficient manner possible.
• Responsible for smooth Check ins and Check outs for all clients in the camp
• Responsible for compiling the Daily POB and sending accurate POB reports to the necessary people.
• Official custodian of all the room keys in the camp
• To undertake general office duties, including sending correspondence emails, filings and to ensure smooth running of the reception area.
• Work together with the Housekeeping Supervisor to ensure that all rooms are clean and tidy for clients check INS.
• Report all maintenance works needed in the rooms to the Maintenance Supervisor
• Work in full accordance with AFEX Group policies, procedures, work instructions and all relevant elements of AFEX Management Systems;
• Oversee the work in the Coffee shop ensuring that all work is done in accordance with AFEX policies and QHSE procedures;

Qualifications:

• Diploma in Business Administrations
• Previous experience in hospitality
• Good communication skills
• 3 years’ experience working in a similar job
• Attention to details and decision Making skills
• Delivering accurate and timely results
• Willingness to work in a remote location

To apply, send your CV only to careers@afexgroup.com before Friday 21st November 2014. 

Only shortlisted candidates will be contacted.