Tours & Travel Operations Manager Job in Nairobi Kenya

Job Title: Operations Manager – Tours & Travel
 

Industry: Tours and Travel
 

Location: Nairobi
 

Salary: Open

An exciting opportunity has arisen with our client, one the leading and largest online Travel agencies in Africa offering a wide range of travel services. 

They seek to hire a dynamic individual to fill the role of an operations manager, to lead the Kenya operations team and work closely with the country manager.

Job Purpose: To provide leadership and guidance to the operations team and offer support to the country manager, to build Kenya’s best travel agency. 

This is a highly challenging role offering a flat structured working environment, with vast opportunities to drive the growth of new business coupled with international exposure for growth.

Key Responsibilities

• Overall leadership, supervision and provision of guidance to Operations team, which encompasses Call Centre, Customer Service and Telesales functions, so as to ensure that overall company objectives are met
• Advocating excellent customer service and leading by example
• Monitoring and enhancing team performance; provide individual coaching & support
• Ensuring correct use of company systems
• Implementation and tracking of standardized operations processes and procedures, and error minimization.
• Setting and measurement of KPIs and objectives for each team member.
• Continuous training of teams to ensure that team members meet performance standards as set out in their KPIs.
• Quality assurance of the team to ensure that company standards are continually met
• Introducing and implementing best practice in Operations.
• Continual testing of company's website to ensure its proper functioning.
• Managing pricing and fares comparison procedures.
• Clear and concise communication to managers on all requested processes and feedback, and all pertinent issues that managers should be aware of.
• Other duties consistent and within the scope of the position.

Skills and Requirements

• 5 to 7 years’ experience with a travel agency.
• At least 2 years in a Team leadership position overseeing a team.
• At least 1 year advanced Amadeus knowledge including experience with reissues, refunds and ticketing.
• At least 2 years Galileo working experience in reissues, refunds and ticketing is also preferred.
• BSP Link experience preferable.
• Microsoft Office packages (Excel, Word)
• Excellent communication skills and languages essential: Fluent English and Swahili (written and verbal).
• Ownership over your job and taking full responsibility for your role
• Lover of customers and customer service.
• Ability to manage, motivate and lead a team
• Hands on ‘do-er’ with an execution mentality
• Goal orientated and target driven; self-motivated
• Be proactive and have a positive approach to challenges.
• Be able to work well with all kinds of personality types
• Be able to take instruction from managers, and act within the deadlines set
• Ability to work under pressure and collaborate internationally
• Flexible, adaptive and versatile
• Patience and good attention to detail

If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Operations Manager– Tours and Travel)  to vacancies@corporatestaffing.co.ke before 2nd December, 2014.

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted.