We are pleased to announce the following vacancy in the Service Assurance and Quality Department within the Technology Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Principal Service Quality Engineer

Reporting to the Senior Manager Network & Service Assurance, the holder will offer leading strategic plan in Contract management, SLA enforcement, Problem management and technical leadership in performance management of all Safaricom IT applications.

Key Responsibilities
  • Proactively monitor and report on system health, access security, and Tech/IT applications / support center duties, change management process enforcement, administration, and customer user support;
  • Ensure systems availability and SLA/OLA monitoring for internal and external support analysts/engineers;
  • Ensure monitoring tools are implemented as per IT standards e.g. ITIL in the SOC;
  • Ensure SLA’s/OLA’s are implemented with Business Units, Vendors and various Support Teams;
  • Maintain all process, procedures, work instructions and ISO documents and ensure they are followed;
  • Ensure associated records are maintained including system architecture records, technical and functional specifications;
  • Ensure professional coding schemes are used in all the products and there are continuous process reviews and reengineering;
  • Maintain output records and policy implementation and ensure ease of accessibility of static and dynamic process records;
  • Carry out due diligence during project phases and run quarterly surveys that give performance index;
  • Establish customer comfort parameters with business applications;
  • Ensure problem management is carried out by reviewing incidents, ensuring root cause analysis is carried out, action plans are identified and implemented;
  • Maintain an inventory of problems under analysis and their current progress and status against action plan timelines;
  • Provide monthly Problem Management trend analysis reports on incidents;
  • Coordinate meetings with service owners to resolve problems.
Minimum requirements
  • Bsc. Computer Science, B Eng Telecommunications or related field;
  • Minimum of 6 years experience of which 3 years MUST be in Systems development or Support role;
  • UNIX/Microsoft certifications are an added advantage;
  • Knowledge of integrated systems and enterprise systems such as ERP, CRM;
  • WAN and LAN appreciation and technologies;
  • ITIL and software quality assurance Certification preferred;
  • Programming skills in any 4GL or a functional programming language e.g. SQL;
  • Highly developed analytical thinking skills;
  • Ability to role-model and manage customers and fellow team members – negotiation skills;
  • Appreciation of basic accounting knowledge preferred;
  • Good Knowledge in GSM/UMTS.
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below.

The deadline for application is Monday 5th September 2011.

The Senior Manager – Talent Acquisition
Safaricom Ltd

Via email to: hr@safaricom.co.ke

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You love coding and building new things. You’re smart, you’re fast, and most importantly, you always get it done. Admit it, you’re a rockstar.

Mobicom Africa is looking for an experienced, energetic PHP Developer. The ideal candidate for this position has worked with high-load, high-availability websites previously and must be comfortable working in a fast-paced environment.

About Mobicom Africa

Mobicom is a software development house that works on its own applications as well as selected EXCITING applications from other EXCITING companies.

  • Work in a fast paced and highly collaborative development environment tasked with engineering improvements to our site’s features, performance and interface using PHP
  • Build new features and enhancements as we scale our systems with growth.
  • Prototype and implement optimization techniques and participate in design and code reviews
  • Continuously improve Mobicom’s products, usability and user experience
  • Bachelor’s degree in computer science or equivalent.
  • At least 4+ years development experience using PHP. Experience with at least 1 PHP framework.
  • Must have expertise in Object Oriented Programming, MySQL, and Web Services.
  • Knowledge AJAX, HTML, JavaScript.
  • Experience in developing joomla plugins, modules, components etc
  • Configuration and deployment of web applications in Apache.
  • Experience with full lifecycle of web development projects.
  • Expertise in Internet standards (e.g. HTTP, XML, SOAP, CSS).
  • Extensive experience in relational database (MySQL and query optimization).
  • Experience in IT infrastructure issues (web and application server setup, load-balancing, firewalls, etc.).
  • Leader and independent worker.
  • Technical innovator and thought leader.
  • Strong consultative skills.
  • Collaborative relationship with clients and team members.
  • Strong technical documentation skills.
  • Excellent communication skills; written, verbal and presentation.
Send your Cover letter and CVs to mobicomafrica@gmail.com not later than 4th September 2011

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Job Title: Market Development Manager

Team: Special Initiatives

Job Family: Marketing

Category: National/ International

Location: Nairobi Kenya

Duration: Initially 1yr with possibility of extension

Fairtrade Africa Purpose: To improve the socio
economic conditions of African producers through increased access to better trading conditions.

Job Purpose

The post holder will work with the Executive Director and colleagues across Fairtrade Africa to develop the market for the FAIRTRADE Mark in Kenya including setting up of the relevant institutional and organisational structures deliver effective communication of the Fairtrade’s work to commercial operators, and lead the development of a Fairtrade movement in Kenya so as to build sales, awareness, support and enthusiasm for the FAIRTRADE Mark and understanding of the added
value to producers and businesses.

Reporting Lines:

Post holder reports to: Executive Director

Staff reporting to this post: None initially (occasional supervision of volunteers may be required)

Budget Responsibility: Yes

Key Responsibilities:
  • To lead the development of the institutional and organisational structures relevant for the development of the Fairtrade market in Kenya.
  • Lead the development of a movement in support of Fairtrade principles and values and in particular, the Fairtrade Mark in Kenya.
  • Organisation and implementation of Fairtrade Africa’s commercial events such as the Fairtrade Breakfast Meeting.
  • To lead identification and development of ‘generic’ commercial communication tools as part of the Fairtrade Africa’s strategy for society and industry engagement and to implement the use of these tools to ensure the Fairtrade system and its commercial benefits are clearly understood.
  • In collaboration with the communications Manager, research, plan and execute Fairtrade Africa’s presence at key industry events including seminars and trade shows, managing budgets to ensure value for money.
  • To work with colleagues in the Marketing team to tailor and deliver consumer promotional activity that will meet commercial partner objectives in building sales of Fairtrade products and awareness of the FAIRTRADE Mark. This would include project managing the design of promotional materials
  • To raise the profile of the organisation commercially by working with the Communications team to secure effective press coverage of Fairtrade in the Nairobi Press.
  • Take a lead role in the implementation of the marketing plan and ensure that resources are available for effective implementation of the plan.
Personal Specification
  • Solid BusinesstoBusiness marketing and communications experience, preferably FMCG experience particularly in Kenya or the East African region.
  • A good commercial marketing ‘allrounder’ who has delivered results through demonstrable experience of organising events, developing and implementing successful promotions, creating audiencespecific promotional materials and leading direct mailing or ecommunications campaigns.
  • Excellent project management skills, including experience of managing a project team
  • Meticulous organisation skills and excellent attention to detail.
  • Strong leadership skills, including the ability to lead and coordinate internal and external stakeholders in the successful delivery of projects or promotions.
  • A selfstarter with the ability to take initiative and work with little or no supervision.
  • Excellent interpersonal skills and the ability to communicate well with others (both written and verbal) and build relationships across different groups and display discretion and respect for confidentiality.
  • Highly enthusiastic approach to work and a commitment to a high level of customer service.
  • Experience of developing, managing and monitoring budgets.
  • Good IT skills (including MS Office and Bulk email Systems).
  • Formal marketing training and qualification or equivalent level of knowledge gained through experience
  • Knowledge of and commitment to Fairtrade and development issues
  • Demonstrable ability to drive forward work on own initiative and with limited guidance
  • Demonstrable ability to motivate and enthuse others
  • Preference for working in multicultural environments
  • Political judgement backed by a diplomatic and sensitive working style
  • Collaborative and supportive approach to teamwork.

An application form (CVs will not be accepted) can be found on the jobs and volunteering page of our website. If you have any queries, please e
mail recruitments@fairtradeafrica.net or call +254 20 2721930 and ask to speak to a member of the Admin team.

Qualified applicants will be subjected to a background check as a condition of employment. The final hiring decision is anticipated mid October 2011 for a start date ASAP. Completed applications should be e
mailed to recruitment@fairtradeafrica.net

Deadline for applications

The deadline for applications is Friday 16th September 2011 (5pm Kenya time at the latest). Late applications will not be accepted. First round interviews will be held on Monday 26th September 2011.

If you have not heard from us by Friday 23rd September 2011, then you have been unsuccessful on this occasion. We are sorry that we are unable to contact unsuccessful applicants due to the sheer volume of applications and limited resources. However, thank you for your interest in working for Fairtrade Africa.

Others: This job description is intended as a guide and should not be viewed as an inflexible specification as it may be varied from time to time based on discussions with the post holder. The post holder will be expected to work to agreed objectives, which should facilitate achievements of the key responsibilities in accordance with the Performance Review Process.

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