Position: Dispatch Manager
 
Location: Nairobi
 
Industry: Automotive
 
Our client, a leading motorbike and three wheeler assemblers in Kenya seeks to recruit a Dispatch Clerk.
The ideal candidate will be responsible for overseeing the scheduling, staging, tracking and reporting of the day's activities. 
He/she will also be in charge of recording and maintaining data related to the day's work load such as delivery confirmations, mechanical breakdowns, customer requests, charges and expenses incurred.

Key Responsibilities
  • Scheduling and assigning work crews, delivery vehicles and service equipment for the daily tasks 
  • Receiving and preparing work orders and monitoring jobs in progress
  • Informing staff about logistic problems or updates and handling questions or complaints from staff and clients
  • Recording and maintaining data related to the day's work load such as delivery confirmations, mechanical breakdowns, customer requests, charges and expenses incurred
  • Identifying items and containers of incoming and outgoing shipments and verifying them against consignment records
  • Ensuring outgoing shipments are in good condition and meet specifications
  • Organizing the dispatch of goods with completed documentation
  • Maintaining prescribed records of goods received and dispatched
  • Calculating storage and clearance charges and billing customers
  • Providing information to customers on custom tariffs, tariff classifications and concessions, and methods of clearing good
Qualification and Experience
  • Degree\ Diploma in Purchasing and Supplies or any other related field
  • The ability to plan and organize work schedules
  • Good decision-making skills
  • Individuals who are honest and uphold integrity
  • 2 – 3 years experience in a similar position
If you have the skills and competences for this role, send your CV ONLY to vacancies@flexi-personnel.com by Friday 28th June 2013. 
Kindly indicate position title and minimum salary expectation on the subject line.
Position: Supervisor (Motorcycle Assembly Division)
 
Industry: Automotive
 
Location: Nairobi

Our client, a leading motorbike and three-wheeler assembler in East Africa seeks to recruit a Supervisor. 
The ideal candidate will oversee and supervise the mounting and assembly of motorcycles and three wheelers.

Key Tasks and Responsibilities
  • Overseeing the assembling of components into a motorcycle
  • Supervising the Mounted assembled components, such as engines, batteries, wiring harnesses, electronics, wheels and subassemblies on motorcycle frame
  • Training mechanics on the assembling, bleeding and testing of  hydraulic fluid systems
  • Effectively managing all required paperwork such as Assembly Records, Test Reports and Non-Conformance Reports as required in a timely and organized manner
  • Performing inspection using measuring instruments and electronic test equipment to ensure parts and assemblies meet production specification and standards
  • Performing roll testing, on-road test riding and pre-delivery inspections
  • Working with management in developing and implementing appropriate assembling procedures
  • Helping the management in inventory planning, parts procurement and  picking parts
  • Training other assembly technicians and oversee assembly process start to finish
Qualifications and Experience
  • Degree/Diploma in Mechanical Engineering or any related field
  • A minimum of 2 yrs experience in mechanical assembly, repair and maintenance of motorcycles, with knowledge of liquid-cooled engines and electronic fuel injection
  • Good mechanical reasoning, strong analytical and problem solving skills
  • Ability and willingness to comply with work orders and work instructions, follow production drawings and respond to verbal instruction
  • A valid driving license. Class G is a MUST
  • Willingness to Travel
  • Knowledge in 4-stroke engines and transmission technology
  • Knowledge in electrical, exhaust and fuel systems
  • Ability to read part drawings, bill of materials and schematics
  • Ability to operate tire mounting and balancing machinery
To apply send your CV only to cvs@flexi-personnel.com by Friday 28th June 2013. 
Kindly indicate the position applied and minimum salary expectation on the subject line.
Position: Motorcycle Assemblers 
(15 Positions)
 
Industry: Automotive
 
Location: Nairobi

Do you know anyone who can assemble a motorbike?

Our Client, a leading motorbike and three wheeler assembler in East Africa seeks to recruit Skilled Assemblers to support business growth.The client receives manufactured motorcycles in a packaged condition and the Assemblers will be expected to assemble these parts into a functional motorcycle.

Key Tasks and Responsibilities
  • Assembling components into a motorcycle
  • Mounting assembled components such as engines, batteries, wiring harnesses, electronics, wheels and sub-assemblies on motorcycle frame
  • Assembling, bleeding and test hydraulic fluid systems
  • Cleaning, inspecting, buffing and assembling composite body work and apply logos with strong attention to fit and finish quality
  • Performing roll testing, on-road test riding and pre-delivery inspections
  • Unpackaging the shipped motorcycles parts and accessories
Qualifications and Experience
  • Diploma/Certificate in Mechanical Engineering or related field
  • 2 years experience in mechanical assembly, repair and maintenance of motorcycles with knowledge of liquid-cooled engines and electronic fuel injection
  • Knowledge of hydraulic fluid systems, assembling and bleeding
  • Knowledge of electrical, exhaust and fuel systems
  • Ability to operate tire mounting and balancing machinery
  • Self driven, motivated and results oriented, values customer satisfaction
  • Strong interpersonal and communication skills
To apply, send your CV only to ann@flexi-personnel.com before Thursday 27th June 2013.  
Clearly indicate the position applied for and your minimum salary expectation on the subject line.
ICT Sales Executive

Our client is one of the leading software development firms in the region. 
They are looking for an energetic and driven individual to carry out sales in ICT.

Job Description:

The successful candidates will be accountable for the fulfillment of sales revenue target and market shares in ICT sector in East Africa. 
Being a key member of the team, your role is to execute sales strategies in order to explore business opportunity and maximize sales prospect. 
You will also establish and maintain excellent relationship with potential and existing customers as well as to provide world-class customer service to strengthen customer loyalty and market penetration.

Requirements:
  • Degree/Diploma holder preferably in IT, Computer Science, Sales or related disciplines
  • A minimum of 2 years’ working experience in sales or consulting capacity ideally with a software development firm
  • Sales experience in digital commerce or SACCO industry will be an asset
  • Strong acquaintance in clients’ business, up-to-date technology and ICT/e-business trend
  • Good knowledge and awareness in marketing field
  • Capable of working independently and establishing relationship with decision makers and senior executives
  • An outspoken, mature, resourceful and aggressive person with strong commitment to deliver excellent result
  • Good presentation, interpersonal and communication skills
  • Good command of written and spoken English
To apply, kindly send your application and CV to jobs@jantakenya.com and indicate “ICT Sales Executive” on the subject line by 24th June, 2013. 
Only short listed candidates will be contacted. 
We thank you for your application.

ICT Sales Manager

Our client is one of the leading software development firms in the region. 
They are looking for an energetic and driven individual to carry out sales in ICT.

Job Description:

The successful candidates will be accountable for the fulfillment of sales revenue target and market shares in ICT sector in East Africa. 
Being a key member of the team, your role is to execute sales strategies in order to explore business opportunity and maximize sales prospect. 
You will also establish and maintain excellent relationship with potential and existing customers as well as to provide world-class customer service to strengthen customer loyalty and market penetration.

Requirements:
  • Degree/Diploma holder preferably in IT, Computer Science, Sales or related disciplines
  • A minimum of 4 years’ working experience in sales or consulting capacity ideally with a software development firm
  • Sales experience in digital commerce or SACCO industry will be an asset
  • Strong acquaintance in clients’ business, up-to-date technology and ICT/e-business trend
  • Good knowledge and awareness in marketing field
  • Capable of working independently and establishing relationship with decision makers and senior executives
  • An outspoken, mature, resourceful and aggressive person with strong commitment to deliver excellent result
  • Good presentation, interpersonal and communication skills
  • Good command of written and spoken English
To apply, kindly send your application and CV to jobs@jantakenya.com and indicate “ICT Sales Manager” on the subject line by 24th June, 2013. 
Only short listed candidates will be contacted. 
We thank you for your application.

ICT Training Sales Executive

Our client is one of the leading software development firms, running the best ICT training institution in the region. 
They are looking for an energetic and driven individual to carry out sales in ICT Training.

Job Description:

The successful candidates will be accountable for the fulfillment of sales revenue target and market shares in the training sector in East Africa. 
Being a key member of the team, your role is to execute sales strategies in order to explore business opportunity and maximize sales prospect. 
You will also establish and maintain excellent relationship with potential and existing customers as well as to provide world-class customer service to strengthen customer loyalty and market penetration.

Requirements:
  • Degree/Diploma holder preferably in IT, Computer Science, Sales or related disciplines
  • A minimum of 2 years’ working experience in sales or consulting capacity ideally with a software development firm
  • Sales experience in digital education or training industry will be an asset
  • Strong acquaintance in clients’ business, up-to-date technology and ICT/e-business trend
  • Good knowledge and awareness in marketing field
  • Capable of working independently and establishing relationship with decision makers and senior executives
  • An outspoken, mature, resourceful and aggressive person with strong commitment to deliver excellent result
  • Good presentation, interpersonal and communication skills
  • Good command of written and spoken English
To apply, kindly send your application and CV to jobs@jantakenya.com and indicate “ICT  Training Sales Executive” on the subject line by 24th June, 2013. 
Only short listed candidates will be contacted. 
We thank you for your application.
Vacancy Announcement Number: WGK/002/2013
 
Post Title: Customer Service Manager
 
The company
 
Wananchi Group is the first Triple Play operator in Kenya and on the African continent, offering cable & satellite TV; high speed broadband Internet and telephony, under the brand name Zuku. 
As we continue to expand our network footprint, we are constantly seeking qualified individuals who have the talent, passion and desire to be part of a great team.
 
Customer Service Manager
 
The Customer Service Manager will be responsible to deliver exceptional Customer Service performance by self and team by overseeing the overall performance of the Customer service department through excellent customer service, query and incident resolution as well as business development across the board through cross-selling. 
He/she will also be involved in recruiting, inducting, appraising and leading the call centre team, acting as a point of both knowledge and escalation, managing multiple stakeholders and driving service improvement.

Job Objective / Summary
 
Reporting to the Customer Experience Director, The Customer Service Manager will be responsible for:
  • Leadership
  • Analysis, Reporting and Feedback
  • Process Improvement and Management
  • Collaborating and Business Support
  • Customer Service
Description of Duties
  • Manage the Customer service department to provide exceptional service at all times and provide a benchmark of service delivery to be used by all other departments within the organization.
  • Develop tools such as questionnaires and surveys aimed at recognizing customer needs and developing proactive mechanisms of meeting and surpassing these needs.
  • Manage customer queries and complaints by taking ownership and resolving in a timely manner as well as ensuring that customers are advised of the most appropriate delivery channels to meet their needs.
  • Manage the Call Centre in an effective and efficient manner so as to provide a seamless and one point of support to all our clients
  • Daily monitoring of the customer complaints register to ensure constant update and timely resolution whilst compiling feedback on recurrent issues for management information use.
  • Achieve operational excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit ratings by familiarizing the team on and fully complying with the departmental & organizational operation policies, procedures and relevant ICT regulations & legislation in responding to and resolving any queries relating to the unit’s operations, whilst contributing to procedures development and improvement through continuous reviews.
  • Guide the team to develop a professional work ethic and motivate staff by ensuring that they are properly and promptly recognized.
  • In conjunction with the Chief Commercial Officer, agree on challenging performance objectives and measures for the team, providing regular feedback on honest assessment and achievement.
  • Pursue team and personal development to increase effectiveness/efficiency, acknowledging strengths and areas of development as well as share knowledge experience and best practice with other team members.
  • Assisting the marketing team in the management and implementation of new product launches via advertising to existing and potential clients by use of the key modes of communication at the disposal of the Customer service department
  • Contribute to product development and improvement through continuous feedback analysis collected from clients.
Qualifications
  • University Degree in a Business related field. An MBA would be an added advantage.
  • At least 7 years of Customer management experience, with at least 3 years at senior level.
  • Experience of managing and driving service improvement whilst managing multiple stakeholders within a similar contact centre
  • Experience in Call Centre Service Activities, systems and procedures
  • Knowledge and experience in reading, analyzing, and interpreting periodical reports, and technical procedures.
  • Experience in writing reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Experience in solving practical problems and dealing with a variety of concrete variables in situations where only limited standardization exists.
Skills
  • Planning and organization.
  • Ability to project a positive image for him/ herself and the company.
  • Good team player with a commitment to value based leadership.
  • Results- oriented.
  • Credibility and flexibility to deal with people at a variety of levels.
  • Highly adaptable and versatile.
  • Ability to handle ambiguity and work unsupervised in an unstructured environment.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to motivate staff through leadership.
  • Ability to handle a high stress environment positively.
  • Ability to create good and strong work ties cross departmentally
  • Committed to quality, customer service, equal opportunities and diversity, best practice and best value
Closing date is 21st June 2013
 
If you are qualified and up to the challenge submit your application together with detailed curriculum vitae, copies of academic certificates to recruit@ke.wananchi.com quoting the VA Number and title of the position in the subject line. 
Please note that only qualified candidates will be contacted.
 
Wananchi Group (k) Ltd is an equal opportunity employer
Vacancy Announcement Number: WGK/003/2013
 

Post Title: Planning and Forecasting Analyst
 

The company
 

Wananchi Group is the first Triple Play operator in Kenya and on the African continent, offering cable & satellite TV; high speed broadband Internet and telephony, under the brand name Zuku. 


As we continue to expand our network footprint, we are constantly seeking qualified individuals who have the talent, passion and desire to be part of a great team.
 

Planning and Forecasting Analyst
 

We're looking for an experienced resource planning or forecasting Analyst with excellent analytical ability.  


You will be supporting the Customer Service Contact & Call Centre operational areas, assisting them in their commitment to provide a world class service to their customers.


Job Objective / Summary
 

Reporting to the Customer Service Manager, the Planning and Forecasting Analyst will be the focal point of the resource planning functions for our Customer Service operations, delivering the short and medium term forecasting and planning cycle within one of the critical areas in the Customer Experience touch point. 


The role is to  ensure that customer demand patterns and handling times, from a variety of channels are accurately assessed to achieve the delivery of service targets, and that resources are available in the required numbers, driving continual  resource utilization improvements, maximizing efficiency and customer service levels


Description of Duties

  • Delivering highly accurate long, medium and short term forecasts
  • Providing long and short term recruitment plans detailing FTE requirements across operational units, working with the recruitment team and/or subcontractors to deliver against those plans
  • Designing, producing and implementing shift patterns and agent schedules that acknowledge the requirements of the business and our contractual obligations to our staff.
  • Assisting the Customer Service Manager to ensure that appropriate planning, forecasting and resourcing processes and systems are in place to enable the effective management of capacity.
  • Working with the Customer Service Manager seek to continually evolve all planning, forecasting and resourcing processes and systems, with an emphasis on customer service levels, productivity and efficiency optimization.
  • Using root cause analysis, research and benchmarking techniques to influence planning, forecasting and resourcing requirements.
  • Providing accurate forecasts and resourcing/recruitment plans to allow business units to maintain service levels to agreed standards undertaking root cause analysis and corrective action on issues arising
  • Contributing to the development of a continuous performance improvement culture through root cause and impact analysis, with a particular focus on capacity and under-performance against standards.

Qualifications

  • University Degree in a Business related field.
  • A good understanding of Contact Centre resource, forecasting and planning techniques and how their successful deployment can deliver step change in the customer experience and operation efficiency.
  • Ideally experience of Workforce Management technologies, preferably within a multi-site or multi-skilled, complex telephony environment.
  • Recent and demonstrable experience in planning, forecasting and resource optimization within a Contact Centre during at least 2 years.

Skills

  • An analyst and statistician you will be competent in data gathering/ interpretation and detailed planning to optimize Customer Contact performance.
  • Analytical, able to collate and interpret data.
  • The ability to think fast, spot trends, act quickly and deliver to tight deadlines.
  • A self motivated planner and organiser with a strong work ethic and high personal    standards.
  • Planning and organization.
  • Ability to project a positive image for him/ herself and the company.
  • Good team player with a commitment to value based leadership.
  • Results- oriented.
  • Credibility and flexibility to deal with people at a variety of levels.
  • Highly adaptable and versatile.
  • Ability to handle ambiguity and work unsupervised in an unstructured environment.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to motivate staff through leadership.
  • Ability to handle a high stress environment positively

Closing date is 21st June 2013
 

If you are qualified and up to the challenge submit your application together with detailed curriculum vitae, copies of academic certificates to recruit@ke.wananchi.com quoting the VA Number and title of the position in the subject line. 


Please note that only qualified candidates will be contacted.
 

Wananchi Group (k) Ltd is an equal opportunity employer
Techno Brain, an ISO 9001: 2008 certified & CMMI Level 3 Company, is Africa’s leading custom software application provider. 
Techno Brain offers innovative software solutions to Government, NGO, and large Private organizations.
Due to the recent expansions Techno Brain seeks to recruit excellent candidates for the following positions.
 
Project Administration Manager
 
Responsibilities
  • Manages  Projects Delivery Admin Team to ensure that delivery team members are well supported and all required information is collected from the team, projects and other tools and systems
  • Reports to Global Delivery Head
  • Provides Delivery admin support to CEO, global Delivery head, Delivery Heads on Top Key Projects (Category A) by organizing meetings/calls, providing frequent updates, monitoring progress, and following up with the key stakeholders.
  • Works very closely and Liaise with other department teams, PMO, DH, Clients, Partners on communication, preparation and follow up of all projects with the delivery.
  • Provides direct support to Global Delivery Head, Delivery Head – Africa and other Delivery Heads on Projects, client escalations, project management, metrics, reporting, monitoring, tracking and controlling with organizing calls, reminders, follow ups, status updates and various meetings etc.
  • Submits consolidated weekly reports from the Delivery Admin Team to Management on Weekly Activity reports, Top and Key strategic Projects Status, escalations, issues, risks, pending actions etc.
  • Supports Delivery efforts by guiding and administering delivery operations; monitoring and reporting delivery results
  • Improves communication between delivery and other department heads by ensuring that there is seamless information flow and collaboration across various key stakeholders.
  • Root Cause Analysis and actions for any deviations.
  • Strong and hands on in PMO, customer handling, MIS, Metrics, Time sheet management, Follow ups
Qualifications
  • With 10+ years of experience in Delivery administration, customer service, Project Management Office where the candidate carried out Management duties.
  • Admin back office support in order to achieve the highest levels of communication, collaboration, productivity and coordination across the entire company.  
  • Responsible for Project Accounting.
  • Performs other duties as assigned.
  • Admin back office support in order to achieve the highest levels of communication, collaboration, productivity and coordination across the entire company. 
  • Good in Project Accounting
  • Good in Documentation, Project Management, Client communication
  • A degree and post graduate qualification in project management is required.
If you meet the above requirements please email your CV to hr.ke@technobrainltd.com by 30th June 2013 indicating your current and expected remuneration. 
Applications without salary details shall not be considered.
Position: Sales Representatives

Key Requirements


The candidates must be well presented individuals with excellent communication skills of the language they are good at.
  • Must have good planning and negotiating skills
  • Must be Enthusiastic and all rounder with passion to sell
  • Candidates must be go getters
  • Must have will of power to learn and good attitude
  • Must be 25yrs and above
  • Both Males and Females
  • The payment is on commission.
Note: The positions rank as follows from Sales Representatives after 6 months depending with performance you become financial adviser, after 6 months again you become senior financial advisers and lastly after 6 months you become Sales Executive.

There will be training for those who will be taken

Experience: No experience needed as long as you can sell

Education:
  • Form 4 levers minimum D+ and above
  • COP Qualification will be an added advantage
If you meet the above, kindly send or resend your application along with an up-to-date CV with telephone contacts for three professional referees to swift.recruitment.recruit@gmail.com including your daily telephone contact, current net salary and your expectation.
 
Only short-listed candidates will be contacted

Kenyan Jobs Categories

Kenyajobtube. Powered by Blogger.

Music Recording Studio

Get Kenyan Jobs Alerts Via Email

Enter your email address:

Popular Jobs in Kenya

Blog Archive

Join Kenyan Jobs today!