Researchers

About Partnership for Peace & Security (PfPS)

Partnership for Peace and Security (PfPS) is a platform that brings together various actors, institutions and organizations working in the field of peace and security in Kenya with an objective of providing a credible avenue for peace building and conflict prevention responses. 

We do this through a joint framework of analysis, evidence-based programming and policy formulation through collaboration with state actors, civil society organizations, institutions of research and higher learning and think-tanks.

PfPS is seeking the services of two (2) researchers to conduct a study to assess the Role of Devolution on Peace and Security Landscape in Select Counties.
Background to the Study

Kenya is undergoing a raft of reform processes ranging from political to governance, with devolution expected to be the most transformative in terms of equity and redistribution of resources. 

Devolution has largely been viewed by some as panacea to a myriad of conflicts in Kenya that have been attributed to unequal distribution of resources among other structural causes.

 Conversely, devolution is also being associated with new and emerging conflicts in some counties; conflicts relating to political supremacy, identities and management of high value minerals and other natural resources. 

Without a clear demarcation of the role, or contribution of devolution to the changing dynamic of peace and security in the country, and in specific counties, it is necessary to explore this relationship through a comprehensive study.

Objective of the Study

The overall objective of this assignment is to provide technical, policy and research support to PfPS through conducting a study in select counties to examine the role of devolution in the state of peace and security in those counties to enhance understanding of the this relationship and inform policy and programming interventions.

Scope of Work
  • Develop the methodology for the study including data collection and sampling;
  • On the selected counties, provide a justification explaining the sampling. This section of the report will draw on the county profiles conducted in 2013.
  • Thematic data collection (Both primary and secondary)
  • For the selected counties, provide a brief background of peace and security dynamics. This section will also draw on the county profiles conducted in 2013 to provide a baseline on the state of peace and security in those counties.
  • For the counties under study, assess the role (and shifts therein) that devolution has had on the peace and security landscape paying special attention to conflict trends, drivers, emerging threats/fault lines (if any); interventions/peace and security enablers in place in those counties; the actors involved in those interventions and their relationships;
  • Draw the relationship, if any, between devolution and (changing) peace and security dynamics in those counties;
  • Initiate and sustain collaboration with various stakeholders related to the assignment; 8. Special attention should be given to identifying opportunities for and making recommendations regarding community-based, youth-focused, political party engagement and other approaches to enhance dialogue and other conflict prevention measures;
  • Facilitate validation workshops, if any.
Duration of Assignment

11 Working Days broken down into:
  • Desk Review 2 Days
  • Data Collection and Analysis 7 Days
  • Report Writing 2 Days
Required Skills and Experience
  • Masters Degree in Peace and Security Studies, International Relations, International Conflict Management, Social Science or related field;
  • Over 5 years research experience in peace and security (please provide evidence of this) 
  • Thorough knowledge and demonstrated extensive experience in conflict prevention policy development, programming and advocacy; 
  • Demonstrated experience in conducting conflict, political economy and governance analysis and in designing and managing multi-stakeholder participatory conflict analysis processes and methodologies;
  • Nuanced knowledge of conflict analysis tools and methodologies;
All Expressions of Interest should be sent to info@partnershipforpeace.or.ke with the Subject Line “Independent Consultant Ref PfPS/HR/01” attaching your current CV containing three referees, and Letter of Motivation.

Please state your expected daily rate.



Executive Director

Search closes 18th April 2014

To apply: Send resume and cover letter to jobs@osiea.org

The Open Society Initiative for Eastern Africa (OSIEA) is seeking to recruit an Executive Director to lead its work across five Eastern Africa countries.

About OSIEA

OSIEA is part of a global network - the Open Society Foundations - operating in more than 100 countries and committed to promoting local knowledge and agency. 

OSIEA works with diverse voices to advance public accountability, challenge
corruption, strengthen free media, increase access to justice and end stigma and abuse of marginalized groups.

The foundation is based in Nairobi, Kenya, with branch offices in Uganda, Tanzania and South Sudan. OSIEA awards grants and conducts operational work in Kenya, Tanzania, Uganda Sudan and South Sudan, as well as working with regional organizations focused on Eastern Africa.

The Position

OSIEA’s Executive Director leads a staff of 35 spread across offices in four countries in Eastern Africa. She/He is responsible for the organisation’s strategic direction and priority-setting, relationships with partner organisations, oversight of a range of grant-making to partner entities, convenings on key issues, advocacy, research and other activities.

With the senior team, he or she provides program and administrative management and ensures office operations are conducted effectively and efficiently in support of OSIEA programs. 

The position works with the entire OSIEA team to ensure performance standards are met.
OSIEA places great emphasis on promoting the wellbeing of staff and establishing a workplace that encourages and supports professional growth. 

Top quality work, initiative, creativity, strategic thinking and innovation are core values for the organisation. 

At OSIEA, all staff are expected to work at integrating the organizational values into the performance of their duties and tasks on a daily basis and by participating in in-house working groups designed to uphold the values and foster healthy inter-office communication. 

The Executive Director must be committed to values-based leadership and reports dually to the OSIEA regional advisory board and to the Africa Regional Director of the Open Society Foundations.

Qualifications and requirements
  • The successful candidate will have a track record of commitment to human rights, deep knowledge of Eastern Africa and a strong vision of the region’s future as a site of justice, equitable development and economic security and inclusion. She/he will be a passionate and vigilant defender of open society values and principles and promote non-discriminatory, respectful and fair dealings inside and outside the organization.
  • Integrity, professionalism and instinctive reliance on the highest moral and fiduciary standards are indispensable in this role in both personal relationships and institutional governance.
The successful candidate will
  • Demonstrate strong leadership skills: proven by experience as a successful leader in other organisations and/or situations with diplomatic and problem-solving skills;
  • Earn and keep the respect of staff through sound and fair judgment, reliability, concern for their well-being, and high standards regarding conduct of work and behaviour in the workplace;
  • Show strong organizational and management skills with a strong a grasp of budgeting techniques and analysis, planning ability, personnel management and supervisory skills, and excellent time management;
  • Engage in confident and inspiring public communication, whether through media outreach or one-to-one encounters;
  • Be knowledgeable and experienced in implementing effective and instructive monitoring and evaluation tools;
  • Be knowledgeable and experienced in the legal dimensions of non-profit organisations and comfortable implementing complex, rule-based systems;
  • Be proficient in office software (email, spreadsheets and word processing) and able to learn and grasp other management software used internally;
  • Travel extensively as part of the routine of the job managing their responsibilities remotely when necessary; and
  • Have fluency in English. Competence in other regionally useful languages is an added advantage.
  • An advanced degree and at least ten years work experience are required, including at least five years of managerial and supervisory experience at senior level in a complex institution.
The position carries a competitive salary and good benefits package.

Application instructions

Please email your resume and cover letter to: jobs@osiea.org: include in subject line EDOSIEA and your name and surname.


No phone calls, please. Only successful candidates will be contacted.



Finance and Administration Manager

Our client is a well-established international organisation in the field of international philanthropy. It provides charitable entities with strategic advice and manages the awarding and monitoring of grants to charitable projects.

They have operations in 1 2 offices spread over Asia, Western and Eastern Europe, North, Central and South America. It has loo members of staff across the world with a Head office in Europe. The organisation is now looking to expand its operations to Kenya.

It is in this regard that the organisation ¡s seeking to recruit a highly driven and results oriented individual to fill the role of Finance and Administration Manager. 

This role will work closely with the Head Office in Europe and report to the Regional Director, who
will be located in Kenya. The incumbent will have significant input into the finance, human resources, infrastructure, risk management and compliance and information technology functions.

Key responsibilities will include:
  • Overseeing the annual budgeting and planning process in liaison with the Regional Director;
  • Administering and reviewing all financial plans and budgets, monitoring progress and changes and and keeping Senior Management team abreast of the organization’s financial status;
  • Maintaining, preparing and reconciling all records of income and expenditure and preparing monthly and annual financial reports;
  • Coordinating and leading the preparation of annual financial statements and annual audits including liaising with external Accountants and Auditors;
  • Updating and implementing all necessary business policies, administrative policies and accounting practices;
  • Contributing to the Human Resource Management including recruitment, induction, planning and facilitation of training of staff and development, conditions of employment, leave management in liaison with the Regional Director and Global Human Resources Director;
  • Overseeing day-to-day human resource matters and maintaining confidential staff files;
  • Overseeing the general office administration;
  • Managing appropriate and effective information technology systems that support programme work, staff and services; and
  • Ensuring the smooth running of the office operations.
Key qualifications, knowledge and experience required:
  • Bachelors degree in a business related field 
  • Masters will be an added advantage;
  • CPA(K)0rACCA;
  • At least eight (8) years professional experience in a similar role, managing and maintaining full financial accountability ¡n a small to medium business or non-profit environment, three years of which should be with an international organization or NGO;
  • Experience in IT administration and working with IT professionals;
  • Good understanding of human resources management and administration with basic procurement knowledge;
  • Strong analytical and problem solving skills;
  • Ability to work and interact with people from diverse, professional , social and cultural backgrounds; and
  • Excellent written and verbal communication skills with good interpersonal skills.
If you believe you can clearly demonstrate your abilities to meet the criteria for this role, please submit your application with a detailed CV, stating your current position, current remuneration, e-mail and telephone contacts and quoting the reference number (Ref.:FAM/3/14) on your application letter.

To be considered, your application must be received by 4 April, 2014 addressed to:

The Director
Executive Selection Division
Deloitte Consulting Limited
Email: esd@deloitte.co.ke



Xplico Insurance Company is a locally registered General Insurer with international connection. 

To meet its expansion strategy, we require competent and efficient persons to fill the following positions:

Branch Managers

Reporting to the Principal Officer, he/she will be in charge of the company’s branch operations, co-ordination and supervision of the marketing teams and agency force with a view to achieving the set targets for the branch.

The following are among the Key responsibilities of this position:-
  • Effectively manage branch operations including marketing, underwriting, claims processing and loss prevention.
  • Formulating appropriate marketing strategies, focused on increasing the company’s market share.
  • Co-ordinating recruitment, development and retention programmes for sales teams in the branch.
  • Building and motivating a strong team which constantly delivers superior results.
  • We invite applications from Kenya citizens who:
  • Hold at least a Bachelors degree in a business related field.
  • Have relevant professional qualifications (ACII or DIP. AIIK)
  • Have a proven track record with at least five (5) years exposure at Senior Management Level.
  • Have excellent interpersonal, organizational and administrative skills especially in setting priorities and mobilizing teams towards achieving set goals.
  • Have the ability to stimulate strong working relationships with colleagues and stakeholders at all levels
  • Those who have experience in medical and micro insurance will have an added advantage
Marketing Officers

The Marketing Officer will work to improve an organization’s market position and achieve financial growth.

Key Responsibilities
  • To identify, recruit, induct, train and motivate new agents and brokers
  • To follow up on renewal business and ensure 100% renewal
  • To undertake marketing intelligence function on the current market condition by carrying out research on existing market policies and trends in area of operation
  • Manage existing clients and ensure they are satisfied with the services
  • Grow and retain existing accounts by presenting new solutions and services to clients
  • Submit progress reports and ensure accuracy of the data
  • Ensure targets are achieved
Qualifications, Skills & Experience
  • Must have at least Diploma in Sales and Marketing and must have achieved at least 5 credits in AIIK DIP or its equivalent
  • At least 2 years’ experience in sales, with a proven track record, preferably in insurance industry
  • Ability to work in a competitive environment and contribute towards team results
  • Should be a strong and confident communicator
  • Those who have experience in medical and micro insurance will have added advantage.
Application Process

Interested candidates should forward their Curriculum Vitae by 28th March, 2014 stating their current and expected remuneration, email address, daytime telephone contact and names and addresses of three referees to:

hr@xplicoinsurance.co.ke
or
Human Resources Manager
Xplico Insurance Company Limited
P. O. Box 38106-00623
Nairobi.

Only short listed candidates will be contacted



My client wants to recruit reliable Mechanic Engineer but specialized in Construction Industry

Experience 3 years and above in the construction industry.

Availability - Immediately.

Salary- Negotiable depending on experience / current salary and positive attitude

Email CV to rionakentrain@gmail.com by 29th of March.
Head Of Department – Sales And Marketing

Our client is a leading General and Life insurance company in Kenya looking for an enthusiastic professional for the position of Head of Department – Sales and Marketing This role will report directly to the Chief Executive Officer.

Job Purpose

The job holder will determine the long-term strategic objectives of the business in conjunction with the other team members. 

Responsible for identifying and opening new markets, recruitment and growing business, soliciting and acquiring business from corporate clients. 

New product development and competitor analysis. Ensure business growth
through directing and managing business development activities to ensure these are delivered in accordance with the organizational strategy.

Key responsibilities
  • Develop, review, and report on the marketing and business development division’s strategy, ensuring the strategic objectives are well understood and executed by the heads of department
  • Support the overall process of management and corporate decision-making to ensure the organisation maximises its short, medium and long-term profitability and shareholder returns
  • Impact the profitability of the company through ensuring strategic and tactical management decisions and new business development results
  • Develop and lead the Business Development team in sourcing, managing and implementing new business opportunities
  • Oversees marketing, promotion, delivery and quality of business development services to ensure efficient and effective marketing, advertising and promotional planning through the Marketing team
  • Prepare annual budget for board approval and prudently manage resources within those budgetary guidelines according to company policy and within ethical corporate governance guidelines
  • Manage, monitor, report and communicate in regard to financial and physical resources, administration and budgeting
  • Maintain and develop organisational culture, values and reputation in its markets and with all employees, customers, suppliers, partners and regulatory/official bodies
  • Build and lead an effective and cohesive management team in consultation with HR, implement effective succession planning, people management, development, recruitment, and retention strategies for the department
  • Conduct market intelligence and keep management informed of changing trends.
  • Solicit tenders, issue competitive quotes on a periodic basis in line with agreed procedures.
  • Ensure that large /corporate accounts are acquired and retained.
Minimum Requirements
  • A bachelor’s degree from a recognized University.
  • A diploma in Insurance (ACII, AIIK) or equivalent
  • 8 years working experience, three (3) of which should have been at Section Head level or above
Key Skills and Attributes
  • Demonstrated excellence in the field of Marketing and business development
  • Demonstrated expertise in the building, growing and servicing of a business
  • Understanding of and experience in the environment of insurance
  • Sound commercial skills
  • Good project and time management skills
  • Knowledge of business and management principles
  • Strong analytical, organisational and leadership skills
  • hands-on’ management style
  • Proactive
How to apply:
 
If you are interested in the position and have the skills and competencies our client is looking for, we would like to hear from you.

Please send a copy of your updated resume, and your current salary and benefits package to info@dorbe-leit.co.ke (Indicating the JOB TITLE on the Subject Line) before close of business 27th March, 2014. 

Only successful candidates will be contacted.



Head Of Department - Underwriting

Our client is a leading General and Life insurance company in Kenya looking for an enthusiastic professional for the position of Head of Department - Underwriting This role will report directly to the Chief Executive Officer

Job Purpose

The job holder is responsible for the development of clear underwriting policies and procedures, reliable pricing mechanisms and ensuring that underwriting is done in accordance to regulatory authorities’ guidelines in line with the company’s strategy

Key responsibilities
  • Providing strategic direction to the team to ensure effective delivery of product pricing and development.
  • Providing technical advice on difficult and complex underwriting issues and making decisions on risks referred by subordinate Underwriters.
  • Supporting the Company's marketing effort and enhancing its reputation in the industry by establishing and maintaining effective relationships with key customers and intermediaries.
  • Overseeing the effective delivery of internal customer service strategies and external product and underwriting services.
  • Managing the development of employees within the Underwriting Team through effective training and strategic programs.
  • Developing and overseeing overall policies, procedures and underwriting standards, including: fraud management; arson; risk management; and reinsurance.
  • Preparing annual budget and expense forecasts and monitoring budget performance.
  • Developing and implementing the corporate philosophy and managing, training and coaching underwriting employees.
  • Analysing, evaluating and rating risk for new and prospective groups, including drafting underwriting proposals ensuring decisions are within guidelines and meet service standards.
  • Managing quality control for underwriting by assessing, recommending authority levels, training needs, developing workflow, service standards and processes.
  • Providing appropriate decision making for exceptions, referral underwriting and having involvement in complex financial cases, including the interpretation of evidence.
  • Negotiating with Re-insurers on difficult cases.
  • Interpreting and applying government legislation in regard to underwriting procedures and their continual development.Minimum Requirements
  • A bachelor’s degree from a recognized university
  • A diploma in Insurance (ACII, AIIK) or equivalent
  • At least 8 years commercial experience in insurance, three (3) of which should have been at head level
Key Skills
  • Broad understanding of the insurance industry, market environment both domestically and internationally.
  • Broad knowledge of insurance products plus knowledge of international trends.
  • Ability to provide strategic leadership and guidance and to monitor the succession and development of employees.
  • Demonstrated knowledge of underwriting practices and policies.
  • Excellent communication, interpersonal, analytical and negotiation skills
How to apply:

If you are interested in the position and have the skills and competencies our client is looking for, we would like to hear from you.

Please send a copy of your updated resume, and your current salary and benefits package to info@dorbe-leit.co.ke (Indicating the JOB TITLE on the Subject Line) before close of business 27th March, 2014. 

Only successful candidates will be contacted.
My Client is looking to hire Mechanics - General.

Salary; Negotiable.

Availability; Immediately.

If you have experience in the said field of 3 years and above email your cv to kentrainltd@gmail.com by 29th March 2014



Sales Representatives

An International NGO wants to recruit talented or experienced sales persons, who can sell best seller book on commission basis in order to raise funds for the disabled people.

The book has been rated as a best seller in both Europe and America for three consecutive years because it is a book like no other in matters of life and death. Succefull applicants must be fluent in both English and Kiswahili. 

More importantly, they must have proven experience in sales of valuable
items, books, magazines or insurance etc. 

Natural sales talent will be a significant advantage because it entails person-to-person contact sales.

Our current sales persons earn above Ksh.80, 000 per month each in commission and we expect all our new recruits not to earn less than Ksh. 50,000 in commission per month in order to justify their positions.

This has been proven by many people as very easy and attainable. If you are really determined to do it, because the rate of commission payable per copy is very generous. You can do it either as part time or full time; the choice is yours as long as you can meet the target.

No jockers should apply.

It is our policy to do background checks as part of our hiring process.

Apply to the Manager, Help Hand Organization c/o Genesis Reliable
P O BOX 2602 Nakuru OR call Tel. 0733-553723 for more details.
National Housing Corporation (NHC) is a statutory body constituted under the Housing Act Cap 117 Laws of Kenya and is the principle agency for housing implementation in the country.

The Corporation is implementing an Enterprise Resource Planning System (ERP) to enhance efficiency and efficacy of processes and wishes to recruit the following vacant position and invites applications from eligible Kenyan citizens.

Chief Manager ICT

REF: NHC/CMICT/3/2014

Reporting to the Managing Director, the Chief Manager ICT shall be responsible for overall planning, organizing, coordinating and execution of all ICT functions in the Corporation as well as ensuring that the ERP system is fully functional; S/He will provide leadership to the ICT subdivision and coordinate all ICT operations to
meet both internal and external customer requirements through support and maintenance of existing infrastructure and applications.

The Manager shall carry out programmes management for all ICT projects and act as the internal consultant to both Management and users on all matters relating to system requirements and improvements.

Job Requirements
  • MSc Degree in Computer Science, Information System or related field.
  • Bachelor of science degree in computer science, information systems or equivalent field
  • Possess a Minimum of five (5) years’ experience in an I.C.T. Management position or equivalent.
  • Be in possession a Project Management Certification from a recognized institution
  • Have demonstrated experience as a Project Leader of at least two (2) ICT projects one of which must be ERP based.
  • Working knowledge of systems analysis and design, networking, database management and IT security.
  • Excellent interpersonal skills, team player and with strong end user service focus
  • The position of Chief Manager ICT will be on permanent and pensionable terms and the successful candidates will be subject to performance contracting.
  • Candidates to include a self-analysis in their application letter stating how they fit the requirements of the advertisement
Interested candidates who meet the above criteria should send their applications in confidence together with copies of detailed and up to date CV, certificates and testimonials indicating current and expected remuneration, and names and contacts of three referees to the following address: -

The Managing Director
National Housing Corporation
P.O. Box 30257 00100
Nairobi

Important:
  1. Applications should be in a sealed envelope clearly marked -”Application for the Position of Chief Manager ICT - REF: NHC/CMICT/3/2014” Quoted in bold print on the envelope.
  2. Applicants must:
  • Not have been convicted of a felony
  • Not have been adjudged as bankrupt;
  • Have met their legal obligations in relation to Tax; HELB Etc.
  • Not have benefited from or facilitated an unlawful and irregular allocation or acquisition of land or other public property;
  • Not have been removed from office for contravening the provisions of the Constitution
Closing date is strictly 4th April 2014 and only short listed candidates will be contacted.



User Support Engineer

Job Code: USE/D/140319
Number Of Positions Open:1    
Reports To: Systems Administrator
Location:  Nairobi, Kenya    
Closing Date:  Open Until Filled

Summary:

Our client is the umbrella company which owns and manages various internationally acclaimed fashion brands that meet the needs and preferences of a varied market segment; and is seeking to recruit a focused, dynamic, self-driven professional of high integrity to fill the position of a User Support Engineer.

Job Objective:

Under supervision of a System Administrator, installs, maintains, troubleshoots
and upgrades computer hardware, software, personal computer networks, peripheral equipment and Corporate-wide network systems; assesses user training needs and trains users in effective use of applications; makes recommendations regarding hardware and software acquisitions; prepares documentation and provides user assistance to System Administrator; and performs related work as required.

Also analyse technical network related problems reported by end user, diagnose the most effective method to resolve the problem, implement solution, install ,maintain and trouble shoot company LANs and WANs, data communication, computers and all peripheral equipment.

Primary Responsibilities:

Installation, Configuration and Management of Software
  • Install, configure and upgrade operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments
  • Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration
Trouble shooting and problem solving.
  • Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; make repairs and corrections where required
  • Act as a technical resource in assisting users to resolve problems with equipment and data;
  • Work with the help desk assistant to facilitate exchange of information and advice;
  • Implement solutions or notify outsource providers/Consultants as required
Managing Hardware/Software
  • Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services
  • Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems;
  • Maintain current knowledge of hardware, software and network technology and recommend modifications as necessary
  • Maintain up-to-date knowledge of the latest methods of optimizing IT resources and assist in cost saving
  • Carry out regular Preventive Maintenance of the corporate-wide IT assets
  • Ensure regular updates of software and drivers are carried out
  • Keep the IT assets in top performance
Staff assistance and Training
  • Assist in instructing Corporate staff in the use of standard software, including word processing, spreadsheets and database management;
  • Provide instruction or written documentation where required
  • Performs other duties of a similar nature or level
Solution Development and Delivery
  • Understands technical and functional design requirements.
  • Assists in physical and logical database design.
  • Creates prototypes for the solutions.
  • Designs, codes, and tests technical solutions.
  • Identifies system deficiencies and recommends solutions.
Project Execution
  • Works as a standalone environment as well as with a team.
  • Assists in enforcement of development deadlines and schedules.
  • Understands the necessity of and contributes to coding standards.
  • Develops objectives and agendas.
  • Prioritizes multiple tasks effectively.
Communication
  • Promotes active listening with team members.
  • Contributes appropriately to conversations.
  • Accurately prepares written business correspondence that is coherent, grammatically correct, effective, professional and engaging.
Relational Databases
  • Understands advanced relational database concepts.
  • Demonstrates proficiency with physical and logical database design.
  • Writes effective stored procedures.
  • Possesses demonstrated work experience with at least one relational database management system.
Programming Languages
  • Demonstrates proficiency in at least one structured programming language.
  • Creates effective XSL stylesheets.
  • Reads and understands XML schemas.
  • Proficiency with Content Management Systems like Joomla etc.
  • Thorough knowledge of PHP, VBScript, JavaScript
Architecture
  • Understands client server and internet systems architectures.
  • Demonstrates familiarity with object and component methodology and technology.
  • Identifies appropriate use of COM objects
Experience:
  • 3+ years experience in designing, managing, repairing IT equipment and Networks in a busy environment. 
  • Ability to work in multiple shifts and under extreme deadline pressure
Skills and Certification:
  • Bachelors degree in Computer science
  • Certifications – CCNA, MCSE, RHCT
  • Capability to fully repair IT equipment in-house
  • Excellent communication and data analysis skills
Generic Competencies:
  • Problem Identification:  Pinpointing the actual nature and cause of technical problems and the dynamics that underlie them
  • Problem Solving/Creativity:Identifies and analyzes problems. Formulates alternative solutions. Takes or recommends appropriate actions. Follows up to ensure problems are resolved.
  • Equipment Operation:Knowledge of appropriate procedures for using, and ability to use specific equipment or machines to meet defined quality and quantity standards.
  • Technical Support:Ability to understand internal/external customer technologies and problem resolution techniques. Ability to communicate effectively with customers.  Ability to listen to symptom descriptions; to analyze problems; to respond effectively and to provide constructive feedback to the client on problem resolution.
  • Customer Focus: Making customers (external and internal) and their needs a primary focus of one's actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer.
  • Teamwork and Cooperation:Maintains harmonious and effective work relationships with coworkers and constituents. Adapts to changing priorities and demands. Shares information and resources with others to promote positive and collaborative work relationships.
  • Data Analysis:   Knowledge of statistical theory and applications.  Ability to monitor and collect research data to access accuracy, validity, and integrity.  Ability to analyze statistics and other data.  Ability to interpret and evaluate results, and create reports and/or presentations
  • Technical Solution Development:Ability to demonstrate a methodical and logical approach to addressing customer needs. Ability to use innovative solutions and/or designs where appropriate
How To Apply:

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on:User Support Engineer

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