Job Title: Outreach Team Leader / Nurse
 
Location: Malindi
 
Reporting to: Outreach Manager
 
Probationary Period: 3 months
 
Salary Range: Kshs 65,000 (basic Pay 55,000 and per diems 10,000)
 
Contract Type: Fixed Term – 2 years    

Purpose: 

Reporting to and working with the Outreach Manager,  the Team Leader/Service Provider’s main role is to manage the Outreach Team, ensuring effective, high quality service delivery; appropriate leadership of the team and the provision of contraceptive counselling, long-acting methods of contraception and other clinical services including cervical screening in mobile outreach serving rural, poor, marginalised and under-served communities. 

Team Leaders/Service Providers are expected to deliver, maintain and promote the high clinical and quality standards expected by Marie Stopes Kenya and to contribute to the improved financial performance of this important delivery channel.

Post-holders are expected to spend at least 5 consecutive days per month away from the regional base ensuring access to services for isolated communities

MSK is a marketing focused, results oriented social enterprise. We develop efficient, effective and sustainable family planning and reproductive health programmes in Kenya. MSK provides services to men and women over 230,000 times a year.

The primary responsibility of this role is to further MSK’s mission of ensuring the individuals right to: CHILDREN BY CHOICE NOT CHANCE

It is a role requirement that the job holder must fully comply with, promote and live MSI CORE VALUES: mission driven, customer focused, results orientated, pioneering, sustainable and people centered

Key Responsibilities and Measures

1.  Client Care
  • To provide comprehensive client counselling on reproductive health, contraceptive options and other services.
  • To ensure that all clients are treated with sensitivity, respect, and consideration.  If complaints are raised, to be able to effectively manage and resolve them and to promptly refer to the Team Leader if the client complaint continues or is of a serious magnitude.
  • To maintain the highest possible standard of client care by providing quality care to all clients.
  • To implement a smooth, efficient client flow to minimise client waiting times.
  • To monitor and evaluate client care continuously and recommend improvements as necessary.
  • To provide accurate information to clients, and their families where required, to enable clients to make informed decision about their reproductive & sexual health.
Measures:
  1. Repeat clients
  2. Referred clients
  3. Increase in income
  4. Informed public
2.  Budgetary Control
  • To ensure sufficient supplies are available to provide services without disruption and that stock is dispensed and counted accurately; stock cards are updated continuously and waste and spoilage of stock (i.e. expired stock) and stock outs are minimised.
  • To comply with all financial standing operating procedures including accurate and timely management of advances and surrenders required for outreach provision.
Measures:
  1. Lack of stock outs
  2. Financial protocols compliance
3. Technical & Clinical Service provision
  • To provide all of the following clinical services to a consistently high standard and in accordance with clinical guidelines and protocols:
  1. All methods of short and long-term contraceptive methods, including injections, implants and IUDs.
  2. Removal of implants and IUDs where required.
  3. Assistance with tubal ligation and vasectomy procedures.
  4. Cervical screening, STI screening and treatment and VCT.
  • To conduct weekly checking of essential equipment, promptly inform the Team Leader of their current status, and following up repairs or maintenance as required.
  • To carry out all nursing procedures (as laid down in the procedure manual).
  • To maintain high standards of cleanliness and infection control measures.
  • To ensure instruments are appropriately sterilised and stored in compliance with infection control protocols.
  • To order medical supplies and consumables in good time to avoid shortage.
  • To ensure proper storage of medical supplies.
  • To support clients through the provision of vocal local techniques during procedures.
  • To attend clinical training and supervision as required.
Measures:
  • Improved quality of clinical care.
  • Continuous CMEs conducted.
  • Reduced cases of complications.
  • CYPs acquired.
4. Record Keeping, reporting and performance management
  • To ensure accurate client records are maintained in both the client record book and daily register.
  • To ensure all client information is kept confidential at all times and stored appropriately.
  • To provide accurate, timely collation of activity data for internal and external reporting purposes.
  • To analyse activity trends and ensure performance targets are achieved, pro-actively identifying and implementing opportunities for improvements.
  • To assist in the collection of client feedback data.
Measures:
  • All clients’ records and consent forms are kept in a safe and easy to retrieve area.
  • Timely performance review conducted, recorded and reported.
  • Client Mobilisation is achieved
5.  Promotional Activities
  • To fully participate in planned promotional activities including educational and awareness-raising events with clients, community members and other stakeholders.
  • To positively promote Marie Stopes Kenya as a leading, quality provider of reproductive & sexual health services.
6. Leadership and HR Management
  • Undertake annual work planning in liaison with the Outreach Manager.
  • Undertake monthly planning and reviews of performance with the outreach team;
  • Induct, train and support new outreach team members following Marie Stopes Kenya procedures and with support from the Outreach Manager and People and Development Department.
  • Manage team to include motivation, supervision, personal development, performance reviews, and dealing with minor disciplinary issues;
  • To conduct annual performance reviews of team members
  • Facilitate team participation in district trainings as appropriate
  • Review outreach on-going training needs in liaison with Outreach Manager, Training manager and People and Development Manager.
  • Refer major problems of motivation and discipline to Outreach Manager and consequently People and Development Manager.
  • Hold regular team meetings to communicate information from Support Office and to discuss outreach issues and feed back any concerns or new ideas to Support Office.
  • Ensure teams are neat and tidy in appearance and uniform is worn correctly
  • Ensure good time keeping by outreach team members.
  • Work closely with medical officers over technical issues
  • To ensure team compliance with Marie Stopes Kenya clinical guidelines and other standard operating procedures.
  • To attend regular supervisory meetings with the Outreach Manager.
7. Team Values
  • To actively contribute to achieving the outreach team targets set by Marie Stopes Kenya.
  • To attend & contribute to team meetings and the creation and implementation of work plans.
  • To continuously strive to improve client satisfaction and deliver client-focussed, high quality care.
  • To support new team members in their induction & orientation and assist with training as required.
8. Professional and Ethical Conduct
  • Marie Stopes Kenya nursing and midwifery staffs are expected to observe the relevant code of conduct for nurses and midwives in Kenya in regard to professional and ethical conduct.
  • All clinical care must be provided in accordance with the highest standards of clinical care and safety.
  • You must observe high standards of personal grooming and general hygiene and ensure your appearance is neat & tidy at all times whilst on duty.
  • You are expected to wear the Marie Stopes Kenya uniform.
  • You are expected to act professionally at all times, maintaining excellent client-focussed care especially when circumstances are challenging
  • You are expected to act with financial integrity at all time. Marie Stopes Kenya has a zero-tolerance approach to fraudulent activities, including siphoning of clients for personal financial gain.
  • Any other duties as maybe assigned by the Programmes Director.
Skills and Experience

Qualifications:
  • Diploma in Nursing from a recognised medical training college.
  • Bachelor in Nursing will be an added advantage.
  • Registered by the Nursing Council of Kenya
Experience:
  • Minimum 3 years post training working experience.
  • Minimum 2 years’ experience of providing contraceptive services including long-term methods (implants and IUDs) – essential
Skills:
  • High regard for confidentiality
  • Excellent communicator – both written and spoken
  • Commitment to excellent client care and the delivery of client-focused services.
  • High level of attention to detail
  • High level of professionalism and management of clients
  • Team player who accepts constructive criticism and is comfortable with giving constructive criticism.
  • Ability to remain calm under pressure
  • Ability to work flexibly to meet service needs.
Attitude / Motivation:Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. 

There are 13 key behaviours that MSI encourages in all employees and they are defined below:
 
Initiative: Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
 
Innovative: Thinking creatively and outside of the box so that ideas generated create a positive outcome
 
Effective Communication: Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
 
Responsive: Being responsive to changing priorities and demands
 
Working Efficiently: Planning, prioritising and organising work to ensure work is accurate and deadlines are met
 
Sharing Information: Sharing information and knowledge whilst maintaining confidentiality
 
Focus on Learning: Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
 
Commitment: Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
 
Driven: Drive and determination to deliver results
 
Accountable: Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate

Embracing Change: Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
 
Motivated: Motivation towards achieving quality results to maximise potential
 
Team Player: Working as part of a team by being supportive, flexible and showing respect for each other

How to Apply


Applications quoting the position title with detailed CVs with contact details of 3 referees should be submitted to:

People and Development Dept
pd@mariestopes.or.ke
Marie Stopes Kenya
On or before 20th November, 2013

Applications will be reviewed as they come.

NB: Please clearly indicate on the subject as “OUTREACH TEAM LEADER/NURSE”

Marie Stopes Kenya is an equal opportunity employer
Position: Administrative Assistant, Evidence Action
 
Deadline to Apply: 27th November 2013
 
Start Date: 15th December 2013
 
Location: Nairobi, with flexibility to travel within Nairobi County, and occasionally to other parts of Kenya.

About Innovations for Poverty Action: Innovations for Poverty Action (IPA) is a non-profit research organization that creates and evaluates approaches to solving development problems and disseminates information about what works and what does not to policymakers, practitioners, investors and donors around the world.

About Evidence Action: Evidence Action is assuming management and growth responsibility for two programs tested and incubated at Innovations for Poverty Action that are currently making a difference in the lives of millions of people in Africa and Asia: the Deworm the World Initiative (DTW) and Dispensers for Safe Water Initiative (DSW). 

Evidence Action scales proven development interventions and crafts resilient business models for long run success.

Description of Work: The Administrative Assistant will assist the DSW & DTW projects Office Administrator with general administrative duties. 

These include, but are not limited to
  • Handling reception duties such as receiving visitors and answering calls
  • Handling incoming and outgoing mail and parcels
  • Taking note of office supplies stock levels and making orders when necessary
  • Assisting the Office Administrator with travel logistics e.g. flight bookings, accommodation
  • Supporting the Office Administrator with preparation of payments to vendors
  • Assisting in facilitating events and workshop logistics
Work duration: 

The successful applicant will initially be hired for 3 months on probation basis. 

If he / she demonstrates consistent exceptional abilities and work performance he / she may be considered for a more long term placement, with the same project.

Qualifications:
 
Academic Qualifications and work experience: 

It is preferred that the candidate has obtained at least a college diploma preferably in Business Administration or a related field. 

The candidate should also have at least 1 year relevant job experience.

Professional / Technical Skills:  
  • Typing of at least 50 WPM, 
  • knowledge of general office machinery and telephone system and 
  • familiarity with Microsoft Office software, especially Word and Excel
Other Qualities and Attributes:  
  • Ability to work with minimum supervision, 
  • very keen attention to detail, 
  • ability to handle confidential information with discretion, 
  • ability to work flexible hours (tentatively 10am to 7pm and periodically on weekends) and
  • excited to work in a high performance environment
To apply:  

Please send a cover letter and detailed CV, 3 references, daytime phone number(s), and email address. 

Your CV should include details about your academic qualifications and any relevant work experience.
 
Applications can be submitted to any of our branch offices, 

or by email to jobs-kenya@poverty-action.org ,

or by post office using P.O Box 373, Busia area code 50400 Kenya. 

If you submit by email, please ensure that the subject line reads: “ADMINISTRATIVE ASSISTANT” REF NO: EA-2013-11-01. 

Only short-listed candidates will be contacted by phone and email for an interview. 

Applicants are encouraged to apply early, as applications will be reviewed on a ROLLING BASIS
 
Disclaimer: The above statements are intended to describe the general nature and level of the work being performed by the EA-Administrative Assistant. The statements are not intended to be an exhaustive list of all possible duties, tasks, and responsibilities. Management reserves the right to amend and change responsibilities to meet organizational needs as necessary. Please note that IPA will never request any form of payment from an applicant. Applicants are encouraged to confirm the information listed above with IPA prior to releasing any extensive personal information to the organization. Please direct questions to jobs-kenya@poverty-action.org.
We are recruiting marketers for a new project. 

It is a bank product but you will be stationed mainly in the hyper malls.

We especially need people around Ngong road, Lang'ata, Karen and Thika road. 

You must at-least be a diploma holder with 2 years work experience. 

Kindly forward your detailed CV to hr@cloversmtc.com and come to our offices at IPS Building 3rd floor wing B, opposite old mutual. 

Come with your CV and two passport photos. starting salary 16K basic plus commissions

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