Company Description: Africa Point is an online travel agent that does business through a multi-service travel portal specializing in Africa travel services including hotel, flights, rental cars, safari and tour bookings for various destinations in Africa including Kenya, Tanzania, South Africa, Ethiopia, Uganda, Seychelles, Mauritius, Botswana, Namibia, and Egypt.

Web Content Writer Internship
 
Being a pioneering online travel agent in the region, Africa Point endeavours to aim for growth, taking advantage of experience and a leading role in the online African travel market.
The Company is offering a 3 month Internship with the possibility of permanent employment.

This is an unpaid internship with travel expenses being catered for. It is an opportunity to work as part of the Online Marketing / Information Technology teams, learning from the teams and gaining industry experience while working on extremely exciting assignments.

Minimum Requirements:
 

Recently Graduated Diploma/Bachelor’s Degree student in journalism, advertising, communications, or related discipline.

Other Requirements:
  • Ability to write catchy web content or can write excellent blog posts on various niches.
  • Excellent written and verbal communication skills;
  • Good planning, co-ordination and execution skills;
  • Excellent analytical and  research skills, and particularly good with research work on the Internet.
  • Must be creative, self motivated, and able to move at a fast past environment.
  • Deep passion for Social Media is a MUST.
  • Knowledge in Search Engine Optimization (SEO) will be an advantage.
Application Procedure:
 
Qualified candidates are invited to send their CV, Cover letter and a Sample article written to: art@africapoint.com on or before 10th December 2013.
Health (RMNH) Programme Officer – Kenya Country Office
 
Team / Programme: Programmes

Location: Full time in Wajir County 
 
Grade: TBC

Post Type: National 
 
Child Safeguarding: Level 3 - the responsibilities of the post may require the post holder to have regular contact with or access to children or young people

Role Purpose: The Health (RMNH) Programme Officer will be expected to take responsibility for the day to day implementation of two projects: a Maternal and New-born Health (MNH) project  and a Family planning (DIFPARK) project activities in the county by working closely with (sub)county health management teams, public and private health facility staff and community health units (CHVs, CHEWs, CHCs). 

S/He will work in collaboration with existing county department of Health (especially the Reproductive Health and community health strategy focal persons) and the S/CHMTs as well as in close collaboration with the other consortium members to leverage on their expertise and ensure that the county of Wajir benefits from all result areas of the projects.
 

DIFPARK is an innovative project that seeks to increase uptake and utilization of FP services and methods by Kenya’s rural women, adolescents and girls with a goal of increasing contraceptive prevalence rates, reducing unmet need for family planning and enhancing child spacing by primarily stimulating private FP market growth to reach new FP users hence reducing maternal (and child) mortality. 
 
GSK Malaria MNH project is yet another innovative initiative that seeks to contribute to a reduction in maternal and newborn mortality by increasing utilization of quality Maternal and Newborn Health (MNH) services among communities in northern Kenya, and bolstering the government’s commitment to MNH.
 
Scope of Role: 

Reports to: Public Health Specialist technically and operationally. Works closely with Area Field office operations and support teams to ensure effective integration and smooth work processes.

Dimensions: Save the Children has been operational in Kenya since the 1950s, providing support to children through developmental and humanitarian relief programmes delivered both directly and through local partners. 

Current programming focuses on child protection, child rights governance, education, health, HIV/AIDS, livelihoods, nutrition and WASH. 

Save the Children has an operational presence in Dadaab Refugee Camp, Garissa, Mandera, Meru and Wajir – with plans to expand into Bungoma and Turkana in 2014. 

We work through partners in many other parts of the country. Currently, we have a staff complement of approximately 240 staff and an operating budget of approximately US$21 million this year.

Staff directly reporting to this post:  none

Key Areas of Accountability:
  • Contribute to the planning, implementation and monitoring of all aspects of the GSK health and DIFPARK programmes to meet programme objectives
  • Ensure good working relationships maintained with the government authorities (including the County Health Management Team and the various SCHMTs), Religious leaders and community health structures.
  • Monitors and ensures that the technical protocols, manuals, guidelines and forms used in the field are in line with validated national MNCH and RH/FP technical tools and guidelines.
  • Participates and represents SC in various health coordination forums and at working meetings with partners at field level when necessary.
  • Supports in the development of program donor and activity reports with respect to technical formats and deadlines.
  • Documents lessons learnt and evidence to support development of other MNCH/FP projects
  • Responsible for the day to day implementation of the community and health facility component of the programme
  • Provide regular field visits to the supported facilities, communities,   community health volunteers and outreach sites and provides formal visit feedback via Field Visit Reports.
  • Organizes regular supportive supervision visits with the sub-county health management  team to Tier 1 sites
  • Provides direct facilitative supervision to FP service providers and peer to peer groups including mother/women support groups, religious leaders, teachers and youth groups
  • Responsible for all community level reporting (distribution of reporting tools to CHVs and facilities, regular collection of reports from communities/CHVs
  • Responsible for ensuring effective and continuously updated data bases for health facilities data, and where possible collation of all community health activities and IEC/BCC/Health Education data from supported communities and partners, plus appropriate data management and analysis.
  • Provides technical support  to the health staffs from supported facilities
  • Leads public consultation exercises and facilitate community participation, using a variety of techniques to ensure the involvement of the community and organizes regular meetings with community leaders for feedback
  • Communicates with operations and support departments (supply requests, stocks, pharmacy, etc. and budget and expense follow ups) and helps solves problems as they arise.
  • Resolve conflicts of interest, build consensus and keep communities informed of project progress
  • Works closely with the MEAL team to document and disseminate innovative best practices
  • To undertake other duties as required by the line manager
Skills and Behaviours (our Values in Practice)
 
Accountability:
  • Accountable to the Public Health Specialist and to self for managing resources efficiently, achieving and role modelling Save the Children values
  • Free to deliver in the best way they see fit, requesting the necessary development to improve performance and achieving results
Ambition:
  • Sets ambitious and challenging goals for themselves, and drives self for their own personal development
  • Future orientated, thinks strategically
Collaboration:
  • Builds and maintains effective relationships, with their team, colleagues, members and external partners and stakeholders
  • Values diversity, respects local customs consistent with Save the Children vision, mission and values and exploits competitive strength
Creativity:
  • Seeks new and innovative solutions to work/organizational challenges
Integrity:
  • Transparent, open minded and Honest
Qualifications and Experience
  • Bachelor’s degree in public health or nursing
  • Minimum two (2) years’ experience in community maternal and newborn health programming including RH/FP
  • Experience working with Community Health Units in community health strategy and in particular implementation of performance-based incentives for CHVs
  • Experience working with religious leaders on issues of RH/FP
  • Excellent spoken and written English and Swahili
  • Strong organizational, interpersonal, and communication skills
  • Experience of living and traveling in remote and insecure places. Familiarity with the counties in North Eastern region, particularly Wajir, will be an added advantage.
  • Understanding of rights based approaches and participatory concepts and practical experience in similar context. 
  • Sensitive to issues affecting children and committed to Save the Children’s Child Safe Guarding policy.
  • Strong documentation and report writing skills
  • Understanding of operations/ action research desirable
  • Experience of and commitment to working through systems of community participation and accountability
  • Culturally sensitive with qualities of mentorship and patience
  • Commitment to Save the Children Values
How to Apply

The application process is now open and will close on 16th December 2013 at 5.00 p.m. 

To apply for this position, please send a short cover letter and CV to Kenya.jobapplications@savethechildren.org  indicating the position title on the subject line.   
The Standard Group comprises, The Standard Newspapers, Game Yetu, The Counties, Nairobian, KTN, Radio Maisha, PDS, Standard Digital and Think Outdoor Services. 

The Group is looking for highly motivated, qualified, experienced and reputable team players to fill the following positions:

Infrastructure and Services Manager

The incumbent will be responsible for IT service assurance and infrastructure to the business.
 
He/she will lead a team of administrators to ensure appropriate infrastructure planning, service uptime, daily operation of the network infrastructure, communication infrastructure, data center infrastructure, security and Intranet.
 

Key Responsibilities: -
  • Ensure service delivery to internal customers is maintained at highest possible standards.
  • Ensure data center services uptime is provided consistently above internal SLA provisions.
  • Maintain supplier relations and enforce SLAs with suppliers and ensure consistent adherence.
  • Ensure enterprise security is maintained at the highest possible standards.
  • Ensure maintenance of core infrastructure and end-user infrastructure at the highest possible standards.
  • Ensure that disaster recovery and disaster contingency mechanisms are fully developed to support business needs.
  • Propose, plan resourcing and manage ICT Projects to completion on time and budget.
Knowledge and Skills
  • Degree in Information Technology
  • Must demonstrate understanding of service provision in a busy ICT environment. 
  • Must be ITIL Ver. 3 Certified
  • Candidate must demonstrate competence and experience in management of Data Centre infrastructure.
  • Microsoft Certified IT Professional (MCITP) and/or Cisco Certified Network Associate (CCNA).
  • Knowledge and experience in Linux Operating Systems and Virtualization is an advantage.
  • Managing an enterprise Anti-virus solution, PBX solution, UPS and power solutions, cooling solutions and data centers.
  • Must have at least 8 years’ experience in a busy ICT environment 2 of which must be in a management role.
Network and Infrastructure Administrator

The incumbent will be part of the core team that is responsible for ICT support for the business with respect to networks, communication, associated infrastructure and services.

Key Responsibilities
  • Manage and maintain LAN, WAN, PBX, physical and virtualized servers on Windows and Linux environments uptime to very high standards.
  • Manage and maintain Active Directory, Microsoft Exchange, Microsoft Lync and other related communication infrastructure to very high standards.
  • Management and planning of Data Centre and network infrastructure growth and security.
  • Reduce issue execution and resolution time for change requests and support calls.
  • Ensure preventative maintenance is carried out on network infrastructure, PBX, servers, storage, software and associated critical hardware as required by the ICT policy.
  • Enforce SLAs with suppliers.
  • Spearhead Continuous system improvements throughout the organization.
  • Maintain integrity of access levels and logins.
Knowledge and Skills
  • Degree in Information Technology.
  • Candidate must demonstrate competence and experience in management of data Centre
  • infrastructure.
  • Microsoft certified IT Professional (MCITP) and demonstrate virtualization technology
  • experience.
  • Knowledge of Linux Operating system is an added advantage.
  • Cisco Certified Network Associate (CCNA) certification
  • Proven experience in project management and certification in the same will be an added
  • advantage.
  • High Integrity, innovative, a team player, good people skills, analytical skills and
  • communication skills.
  • At least 4 years’ experience in network management.
If you possess the above qualifications and the drive to meet the challenges, visit our website www.standardmedia.co.ke/recruitmentto browse through the current openings/vacancies and apply not later than 7th December 2013.

Please note that ONLY shortlisted candidates will be contacted.

The Standard Group is an equal opportunity employer and as such, canvassing of any form will lead to automatic disqualification.
Quality Engineer 
Job Duties:

 
Determines quality improvement parameters by identifying statistical methods relevant to manufacturing processes.
 
Establishes statistical confidence by identifying sample size and acceptable error; determining levels of confidence.
 
Develops sampling plans by applying attribute, variable, and sequential sampling methods.
 
Analyzes data by completing hypothesis, normal distribution, and process capability analysis tests.

Prepares reports by collecting, analyzing, and summarizing data; making recommendations.
 
Develops, maintains, and trains on manufacturing work instructions utilized across assembly of all product models.
 
Leads manufacturing cost savings initiatives and kaizens with support of internal departments such as manufacturing, engineering, purchasing.
 
Performs random audits throughout manufacturing process, and presents results to applicable individuals, departments, and staff for continuous improvement.
Acts as a liaison between sustaining Mechanical Engineering and manufacturing, and serves as the leader to resolve any conflicts that arise in the manufacturing process.
 
Analyzes and plans work force utilization, space requirements, and workflow, and designs layout of equipment and workspace for maximum efficiency and most cost-effective methods.
 
Works with R&D on new product development, by writing new work instructions, ensuring correct and complete bills of materials, manufacturing routings, as well as training production staff on new processes.
 
Works with planning and design staff concerning product design and tooling to ensure efficient and repeatable production methods.
 
Works with Quality department to provide feedback to vendors to determine product specifications and arrange for purchase of equipment, materials, or parts, and evaluates products according to specifications and quality standards.
 
Works with management, engineering, and other staff regarding manufacturing capabilities, production schedules, and other considerations to facilitate production processes. 

Skills/Qualifications:
 
Analyzing Information, Reporting Research Results, Technical Understanding, Promoting Process Improvement, Developing Standards, Managing Processes, Manufacturing Methods and Procedures, Supports Innovation, CAD, Quality Engineering, Operations Research

Competencies
  • Good personality and interpersonal skills
  • Computer skills, including MS Office, Power point, etc
  • Able to work longer hours when required
  • Understand the concept of Lean Manufacturing 5’s and TQM and TPM
  • Experience in Welding Inventory Control and ERP system will be advantage
  • Strong in computer literacy
  • Hardworking dynamic and enjoy challenges
  • Proficiency on using engineering software
Qualifications Required
  • Degree in engineering or 5 years work experience in production engineering
  • Excellent Knowledge of Production Planning
  • Excellent Knowledge of Operational Planning
Application Process
 
Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration and expectations to recruitment@odumont.com before end of day 3th December 2013. 

Only short listed candidates will be contacted

Safaricom Limited is the leading mobile telecommunications company in Kenya. 

We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. 

At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
 
Principal Officer, Resourcing - Corporate Centers 
RES–PORCC– NOV 2013
 

We are pleased to announce the following vacancy within the Resources Division. 

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Head of Department Talent & Resourcing, the successful candidate will be responsible for executing the talent acquisition and placement strategy from workforce planning to talent scouting, assessment, selection and placement within the Corporate Centre account - which includes the Risk Management, Resources, Finance, Corporate Affairs, Strategy & Innovation, Internal Audit Divisions and the CEO’s Office.

The job holder’s key responsibilities will be to:-
  • Engage business units supported to ensure proper workforce planning and management;
  • Monitor headcount budget for assigned accounts and report on status against approved workforce/ people plans;
  • Scout for Talent through partnerships with various institutions of learning and collaborations with other industry operators;
  • Manage a Talent Database which will allow the business to reduce time and effort spent on the identification and recruitment of talent into the business;
  • Prepare recruitment plans with each assigned recruitment;
  • Develop and place job advertisements;
  • Review and screen all applications received and ensure quality CV’s are retained within the accounts’ talent database and provide feedback to all candidates assessed;
  • Develop and apply appropriate interview, assessment tools to evaluate both behavioral and technical competencies for the respective vacancies;
  • Monitor and Review the recruitment process within account managed Adhere to ISO standards, recruitment policies and procedures and net promoter score;
  • Produce relevant weekly and monthly reports including analysis relevant for short to midterm business decision making;
  • Coach hiring teams on best practices in interviewing techniques and on the role of the assessor at a selection center.
The ideal candidate should possess the following skills & competencies:-
  • Degree in Human Resource Management or any other relevant degree with a Higher National Diploma in Human Resource Management;
  • 3-4 Years work experience in a dynamic HR environment with global HR practices; At least 2 years should have been spent working in a recruitment role; recruiting for senior management to entry level talent;
  • Should possess certification in psychometric testing preferably from CEB SHL;
  • Confident, self-assured, personable and presentable;
  • Highly organized, conscientious and detail oriented;
  • Mature, diplomatic and tactful;
  • Good analytical & persuasive skills;
  • Good communication and interpersonal skills;
  • A go getter, who is results oriented and a change agent with high standards of integrity.
If you feel that you are up to the challenge and possess the necessary qualifications and experience, please send your resume with your mobile phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Thursday 5th December, 2013.

Head of Department, Talent & Resourcing
Safaricom Limited.

Via email to: hr@safaricom.co.ke
Production Supervisor
 
Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.

Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.
 
Maintains quality service by establishing and enforcing organization standards.
 

Ensures operation of equipment by calling for repairs; evaluating new equipment and techniques.
 
Provides manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data; answering questions and responding to requests.
 
Creates and revises systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and budgetary and personnel requirements; implementing change.
 
Maintains safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources; maintaining compliance with established policies and procedures.
 
Maintains working relationship with the union by following the terms of the collective bargaining agreement.
 
Resolves personnel problems by analyzing data; investigating issues; identifying solutions; recommending action.
 
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
 
Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:
  • Supervision, Coaching, Managing Processes, Process Improvement, Tracking Budget Expenses, Production Planning, Controls and Instrumentation, Strategic Planning,
  • Good personality and interpersonal skills
  • Computer skills, including MS Office, Power point, etc
  • Able to work longer hours when required
  • Understand the concept of Lean Manufacturing 5’s and TQM and TPM
  • Experience in Welding Inventory Control and ERP system will be advantage
  • Strong in computer literacy
  • Hardworking dynamic and enjoy challenges
  • Proficiency on using engineering software
Qualifications Required
  • Degree in engineering or 5 years work experience in a production engineering
  • Excellent Knowledge of Production Planning
  • Excellent Knowledge of Operational Planning
Application Process
 
Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration and expectations to recruitment@odumont.com before end of day 3th December 2013. 

Only short listed candidates will be contacted
Industry: Nonprofit / International Development / Agriculture / Microfinance
 
Function: Customer Engagement Associate 
 
Employer: One Acre Fund
 
Job Location: Bungoma, Western Province
 
Commitment: Long-term Career Track Role

Organization Description

One Acre Fund is an agricultural NGO in Kenya, Rwanda, and Burundi that is innovating a new way of helping farm families to achieve their full potential. 

One Acre invests in farmers to generate a permanent gain in farm income. 

We provide farmers with a "market bundle" that includes education, finance, seed and fertilizer, and market access. 

Our program is proven impactful – every year, we weigh thousands of harvests and measure more than 100% average gain in farm income per acre.  

We are growing quickly. 

In six years, we have grown to serve over 100,000 farm families with more than 500 full-time field staff in Kenya.

Job Description: One Acre Fund is a rapidly growing organization; increasing the number of sub-locations, districts, and members we serve in each year.  

We are seeking a Customer Engagement Associate to help us provide the best customer service to our farmers. 

The role would require the associate to manage both the customer care hotline and to make outreach calls to farmers to regularly audit our customer service performance. 

The department is new within One Acre Fund and there are opportunities for strong performing associates to quickly move into a managerial position. 

This role would require strong critical thinking skills, a willingness to patiently communicate with farmers and also internally with directors and department managers to help solve problems. 

The position requires a person with a strong positive attitude and a desire to grow their career in the role. 

Primary Duties of the Customer Engagement Associate
  • Manage and handle all calls to the customer service hotline;
  • Accurately diagnose each call, record the call in the database and take appropriate action;
  • Make outreach calls and provide reports as requested;
  • Make field visits as necessary to collect information from the farmer(s) when necessary;
  • Provide accurate reports of tasks accomplished;
  • Perform additional tasks as requested by the manager
If you have skills and experience in these areas please highlight them on your cover letter and resume.

One Acre Fund invests in building management and leadership capacity. 

We provide constant, actionable feedback delivered through weekly mentorship and regular career reviews. 

We also have regular one-on-one meetings where we listen to and discuss career goals, and work collaboratively to craft roles that each person can be passionate about. 

Qualifications: We are seeking professionals with one to two years of work experience, some of which will have been related to Customer Service. 

S/he will demonstrate a long-term passion for agricultural development in Kenya and will be familiar with the challenges faced by smallholder farmers in Western Province. 

We are looking for extraordinary candidates that are organised and proactive

Most of all, we are looking for candidates who have strong critical thinking skills, positive attitude and a willingness to learn. 

Please apply if you fit these criteria:
  • Undergraduate degree from a recognized academic institution
  • Minimum C+ in KCSE or equivalent
  • Work experience in a demanding professional environment such as government, business or NGO’s
  • Demonstrated computer skills in email, internet usage, Microsoft Office (especially Excel)
  • Strong written and oral communicator with good attention to detail
  • A willingness to commit to living in Bungoma for a long-term position
  • Leadership and management experience at work or outside of work
  • Proven ability to set and meet targets
  • Fluent in Kiswahili and English
  • Ability to speak Luhya/Kisii is a plus!
  • Passionate about serving smallholder farmers
Please highlight the following skills if you have them
  • Experience in customer service
  • Experience in producing neat and timely reports for internal and external audiences
  • Experience in communications across project teams, including coordination of meetings and memos
Timeline: Resumes should be submitted by December 12th 2013. 

We will begin interviews in December and plan to make an offer to begin immediately.

Compensation:
 Competitive Salary 
 
Benefits: Performance Based Incentives, airtime and small transportation allowances
 
Career development: Twice annual career reviews and constant feedback. Your manager will invest significant time in your career development.

One Acre Fund is an equal opportunity employer.  

To Apply

Email your cover letter and resume only to kenyajobs@oneacrefund.org (Subject line: Customer Engagement Associate + the place you heard of the position) and include salary expectations. 

Applicants who do not comply with this requirement will not be considered.
Vacancy: Entrepreneurship Coordinator 

CAP Youth Empowerment Institute Kenya, supported by MasterCard Foundation, is established to provide Basic Employability Skills Training (BEST) for disadvantaged youth with particular focus on women to get equitable, qualitative learning and access to promising labour market oriented opportunities, savings and credit that support their pathways to safe and positive futures.

The key purpose of the organization is to assist 10,000 disadvantaged youth to make informed choices, develop labour-market oriented employability skills and access job placements, savings and enterprise development support. 
About the position
 

This is a senior position. Successful candidate will be based at Head Office with occasional travel to the field. 

He/she will be tasked with the responsibility of heading the Entrepreneurship function of the program. 

Entrepreneurship function provides young people with knowledge and skills required to start, run and manage their own businesses, forming groups and seeking funding.  

Duties and Responsibilities
  • Developing and supporting the implementation of Entrepreneurship curriculum.
  • Provide overall direction, coordination, implementation, execution and evaluation of the of the Entrepreneurship function.
  • Train the facilitators on Entrepreneurship and other relevant modules.
  • Networking with financial institutions and assisting students obtain funding.
  • Communicate clearly and directly with program staff concerning performance, expectation, productivity and accountability.
  • Providing support and guidance to the project team.
  • Supervising Entrepreneurship facilitators in all the Centers.
  • Assessing the business plans prepared by the students and recommending necessary changes that make the business plans competitive.
  • Put in place monitoring and evaluation process to track the success of the program.
  • Mobilizing the youths to form groups and link them to financial institutions.
  • Monitoring the entrepreneurship activities across all centers.
  • Supporting the students in forming groups to obtain funding.
  • Linking the students to funding institutions.
Requirements
  • Knowledge/experience in individual and group savings.
  • Experience in mobilization of savings.
  • Proven track record of linking young people with financial institutions.
  • 5 years’ relevant experience. 
  • Excellent connections with banks and financial institutions.
  • Demonstrated Experience in in assisting students form groups, obtain funding and starting their businesses.
  • Degree in Entrepreneurship/Education or related field.
  • Excellent networking & presentation skills
How to Apply

To express interest in this opportunity, send your CV to recruitment.capyei@gmail.com by 8th December 2013. 

Cover letter should be pasted on the body of the email and not as an attachment. Applicants are required to quote their current and expected salary. 

Only short listed candidates will be contacted.

Note: Cap Youth Empowerment does not charge any fee to recruit candidates.
Safaricom Limited is the leading mobile telecommunications company in Kenya. 

We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. 

At Safaricom, we take pride in our talent and develop them to realize their maximum potential!

Telephone Account Manager
Ref: EBU-TAM -NOV -2013
 

We are pleased to announce the following vacancy in the SME Department within the Enterprise Business Unit Division. 

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the HOD, SME the role will be responsible for meeting overall SME Sales acquisition and revenue targets through managing a telephone sales team. 

This role will also ensure month to month ARPA growth of existing customers, and new business from potential SME customers.

The job holder’s key responsibilities will be to:
  • Achieve SME Revenue from new accounts, and ARPA growth on existing accounts;
  • On boarding of new businesses on to Safaricom SME products & services, through prospecting, outbound calling and lead generation;
  • Track baseline revenue of each account and ensure revenue retention & growth;
  • Develop, update and maintain an updated database of the Decision Making Unit (DMU) and complete profile of each individual account within the allocated target market list;
  • Keep the customer informed on the entire Customer Journey and processes associated with it (on-boarding process, billing process, support process etc.);
  • Manage the selection, growth, development, performance, motivation and recommend the reward of the team and support staff;
  • Manage the selection, growth, development, performance, motivation and recommend the reward of staff in the section;
  • Review performance of the channels on a daily, weekly, and monthly basis and ensure adherence to the use of agreed tools, processes and standards;
  • Manage alignment of all territory sales team to the partners and channels approved roadmap;
  • Manage execution of DOSA and ensure retention of high performing dealers and partners and termination of non-performers ;
  • Preparation of Dealer Management Sales budget.
  • Supporting the Telephone Sales Executives with all back end and support requests and issues escalated
  • Drive Customer Satisfaction Index and Customer Delight Index ;
  • Living and exhibiting the Safaricom way of Speed , Simplicity and Trust .
The ideal candidate should possess the following skills & competencies:
  • A Bachelor’s degree in Business or any other related field;
  • At least 5 years’ experience in Direct Sales within an FMCG/ Technology industry, with four having been spent in a telesales management role;
  • Excellent business acumen, with an understanding of database management, data mining and segmentation principles;
  • commercially savvy with detailed understanding of the technologies the company is selling and issues that typically arise
  • Industry certifications would be an added advantage (ITIL Foundation, MCP/MCSE, CCNA etc.);
  • Relevant experience in an IT/Technical Support ;
  • Good interpersonal skills with Technical and non-Technical persons;
  • Excellent customer interfacing (written and verbal) skills;
  • Commercially orientated with a desire to increase revenues and profitability of the business.
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 

The deadline for application is Wednesday 6th December, 2013

Head of Talent & Resourcing
Safaricom Ltd
Nairobi
 
Via E-mail to: hr@safaricom.co.ke

Child Protection Coordinator – Dadaab (Hagadera)
 
Team / Programme: Programmes

Location: Dadaab
 
Grade: 3

Post Type: National 
 
Child Safeguarding: Level 3 - the responsibilities of the post may require the post holder to have regular contact with or access to children or young people

Role Purpose:
 
To coordinate effective implementation of child protection activities in the three camps in the field offices, inter-camp coordination, and monitoring of activities.

The individual is responsible for providing leadership and technical expertise to Child Protection Officers and incentive workers.  

Scope of Role:

Reports to: 
Child Protection Manager

Dimensions: Save the Children has been operational in Kenya since the 1950s, providing support to children through developmental and humanitarian relief programmes delivered both directly and through local partners. 


Current programming focuses on child protection, child rights governance, education, health, HIV/AIDS, livelihoods, nutrition and WASH. 

Save the Children has an operational presence in Dadaab Refugee Camp, Garissa, Mandera, Meru and Wajir – with plans to expand into Bungoma and Turkana in 2014. 

We work through partners in many other parts of the country. Currently, we have a staff complement of approximately 240 staff and an operating budget of approximately US$21 million this year.

Staff directly reporting to this post: Child Protection Officer,  BID Officer, Outreach Officer, and the refugee staff that report to them

Key Areas of Accountability:

General Management
  • As a member of the Dadaab extended SMT, demonstrate the behaviours that are consistent with Save the Children’s Mission, Vision and Values and ensure their broader application by staff across the Dadaab programme;
  • Lead and motivate the Camp CP team to ensure effective implementation of all projects;
  • Support a conducive and productive work environment;
  • Contribute to the wider country programme agenda.
  • Carry out the responsibilities of the role in a way which reflects Save the Children’s commitment to safeguarding children, in accordance with our Code of Conduct and Child Safeguarding Policy.
Programme Management
  • Management of all CP activities and staff at the camp level;
  1. Lead and motivate the CP team to ensure effective delivery of holistic services to children;
  2. Ensure accurate, realistic monthly workplans at the camp level which comply with programme level work plans, and communicate workplans to logistics, finance, and to other departments in a timely manner;
  3. Draft monthly cash forecast for camp level activities, consistent with the detailed implementation plan for all projects;
  4. Ensure key problems are brought to the attention of the CP Program Manager and other relevant senior staff for discussion and review.
  • Develop and implement an integrated reintegration strategy for vulnerable children returning to their communities with a particular emphasis on education and livelihoods strategies.
  • Ensure strong monitoring and evaluation of programme activities in the camp:
  • Ensure integration of different thematic elements of the CP programme within the camp;
  • Assist CP teams to identify the technical support required in the development, implementation, moni-toring and evaluation of programme activities;
  • Develop and undertake training in aspects of child protection for programme and project staff as well as children, partners and community-based child protection networks. 
  • Work with the field Officer to oversee the management of the Child Protection Information Management System;
  • Work closely with the education sector to integrate protection issues into the education programme, advocate for protection elements to be incorporated into the national curricula, and advocate for the formation of protective policies by the ministry of education and local education authorities.
  • Continue to develop understanding on children’s meaningful participation throughout the programme, and work with child protection staff on strategies to enable children to identify and address the issues of concern to them and promote their voices in local, regional and national. 
  • Promote integrated strategies to address child labour issues in operational areas.
  • Build the capacity of the staff to raise awareness on children’s rights within the customary juvenile justice and civil law systems.  Ensure that children’s opinions are considered within the process of customary law codification and harmonization.
Awards Management
  • Developing child protection related project proposal budgets in FBS and for becoming familiar with the donor rules and regulations. 
  • Correctly code expenditure and monitoring the same against the budget, contract provisions and donor regulations
  • Support the CP Manager in the monthly awards management process by reviewing expenses and spend rates as presented in the “budget versus actual” report.
  • Contribute to the development of new programme directions and project proposals;   
  • Draft monthly progress reports collating reports received from the field sites, as required;
Advocacy and representation
  • Work with appropriate partners within the child protection sector to ensure that children’s rights are considered in the process of legislation formation and institution building.
  • Represent SCI responsibly and professionally to the refugee and host community, to partner agencies, and to government and other stakeholders. 
  • Liaise closely with other actors in the child protection sector on issues related to children’s welfare.
  • Ensure that consideration is given to the particular needs of highly vulnerable children such as CAAFAG, child survivors of abuse, separated and working children, and ensure that their best interests are at the heart of strategies to address related issues.
Staff Management
  • Line manage CP staff in the camp in compliance with SC HR policies;
  • Ensure that all relevant staff receives appropriate induction and training.
  • Coach, mentor, and support opportunities for continual staff development;
  • Support adherence to child safeguarding policy.
Skills and Behaviours (our Values in Practice)
 
Accountability:
  • Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
  • Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved
Ambition:
  • Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
  • Widely shares their personal vision for Save the Children, engages and motivates others
  • Future orientated, thinks strategically
Collaboration:
  • Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
  • Values diversity, sees it as a source of competitive strength
  • Approachable, good listener, easy to talk to
Creativity:
  • Develops and encourages new and innovative solutions
  • Willing to take disciplined risks
Integrity:
  • Honest, encourages openness and transparency
Qualifications and Experience

Essential
  • First Degree or Master’s Degree in social work, human rights or other relevant field
  • At least three (3) years relevant experience in child protection programming
  • Demonstrable commitment to a holistic vision of children’s welfare
  • Substantial management experience, preferably in emergencies or chronic humanitarian crises
  • Excellent written and spoken English; Somali language skills a major advantage
  • Demonstrable competence in proposal and report writing
  • Experience of financial planning and expenditure monitoring as applied to grants management
  • Experience of working with communities, and supporting their participation, ownership and empowerment
  • Strong representational and communication skills sensitive to the cultural and military/political environment
  • The ability to plan and ensure the implementation of projects, and to oversee the management and report on resources effectively.
  • Able to work calmly under pressure in a rapidly changing context
  • Proven team leadership skills
  • Adaptability and flexibility; ability and willingness to live in the field
  • Competent in Outlook, Word and Excel
  • Empathy with Save the Children’s values and objectives;
  • Commitment to upholding Save the Children’s Child Safeguarding Policy, and other Global Policies.
Desirable
  • Experience of working in an insecure environment
  • Staff development experience/skills
  • Experience of operations and logistics planning
How to Apply

The application process is now open and will close on 16th December 2013 at 5.00 p.m. 

To apply for this position, please send a short cover letter and CV to Kenya.jobapplications@savethechildren.org indicating the position title on the subject line.

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