KenCall BPO Centre Call Center Sales Agent

KenCall is one of Africa’s largest Global Outsource Contact Centers, providing Call Center and Business Process Outsourcing (BPO) services to organizations worldwide.

We offer unrivalled experience in various areas i.e. customer service, customer acquisition and telesales, technical support, web support services and BPO. 

KenCall also provides a vast array of consulting services to the global market in Contact Center consulting, human capital development, recruitment and technology services.

Our business is built upon world-class technology infrastructure and operations. 

Providing clients with world class operations, KenCall focuses on developing high skilled employees with an in-depth understanding of client business, products and services. 

Our quality assurance processes and intensive, world class training ensures that our services meet and exceed client expectations.
 
We continually strive for excellence across all areas of business. 

Our constant focus on delivering quality and client understanding has brought both domestic and international acclaim, including CCF Call Center Awards for Best Non-European BPO Centre (2009), the Highest Commendation Award at the Call Centre Focus European Awards (2010), and Computer Society of Kenya’s Best BPO Center in Kenya (2011).
 
We are currently looking for dedicated, energetic and proactive individuals to join our Call Center Sales Team.
 
Requirement:
  • Minimum two year college level requirement
  • Must have a background in insurance sales, preferably with experience in telesales.
  • Must be able to work varied hours, weekends and holidays
  • Reliable, enthusiastic, upbeat personality.
  • Quick learner, detail oriented, and able to multi-task in fast-paced environment
  • Outgoing, energetic personality
  • Extremely fluent in English and Swahili both oral and written and a crisp clear neutral accent.
  • Desire to achieve and excel above the rest
  • Aspirations to develop a career within the company
  • Prior call center experience a definite advantage
For consideration for this position, one must also clearly demonstrate the following:
  • Ability to maintain positive working relationships
  • Solid organizational skills
  • Great attention to details
  • Ability to multi-task
  • Strong work ethic.
  • Ability to maintain confidentiality at all times
  • Ability  to  work  under  high  pressure  to  meet  tight  deadlines
  • Must be highly motivated and committed to achieving results
  • Ability to work under little supervision while meeting deliverables
  • Ability to work in a team environment, as well as independently
  • Excellent communication skills; written and verbal.
  • Flexibility to work in shifts including weekend and nightshifts.
  • Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.
All interested applicants should apply through our website (www.kencall.com) by filling an online application form via the link below. Only qualified candidates will be contacted.
 
If the link is not working, copy and paste the link into your browser. 

You can also apply via the KenCall Career Center at www.kencall.com











Catholic Relief Services – USCCB is the official agency of the United States Conference of Catholic Bishops for relief and development overseas. 

CRS supports programs in over 100 countries and works through local partners. 

CRS has been in Kenya the last 45 years and works with Kenyan organizations in supporting programs serving the poor and vulnerable. 

We are seeking a suitable person to fill the following position:
 
Job Title: Project Manager

Ref. 2012/61)
 
Based in (Location): Rift Valley
 
Job Purpose
 
Reporting to the CRS HIV/AIDS Unit Program Manager, the Project Manager will be responsible for CRS scope of work (OVC, HCBC and SDH) in APHIAplus, Nuru Ya Bonde. 

He/she will serve as the key technical link person for the project and have the triple roles of managing relations between the strategic partners, implementing partners (IPs) and the GOK to care and support for PLHAs and orphans and children affected and or infected by HIV and AIDS. 

The Project Manager will ensure that the implementation is done through and with GOK structures at national, county, district and community levels to deliver on USAID/Kenya Strategic Goal for health: “Sustained improvement of health and well-being for all Kenyans”.
 
Key Tasks and Responsibilities:
 
Under the supervision of the HIV/AIDS Unit Manager, the Project Manager will be a core technical team member responsible for project implementation strategies, routine support supervision, data quality assessment, research and policy adherence. 

He/she is expected to promote an integrated approach to empowering PLHA and OVC in Rift Valley. 

In consultation with the Program Manager and consortium colleagues, the manager is expected to work hand in hand with Results, 3and 4 as he/she continuously engages key stakeholders to make it possible to deliver on this mandate.
 
Qualifications and Abilities
  • Master Degree in Sociology, Anthropology, Nursing, Public Health or other relevant area of study
  • Have solid working knowledge and practical skills in: OVC, HCBC, VCT, Counseling, ART and dealing with social determinants of health.
  • Experience in dealing with a multifaceted project and integrated programming that endeavors to address holistic human need
  • At least 5 years progressive experience implementing and integrated HIV/AIDS projects Kenya, preferably in an NGO setting and implementing US Government- funded projects
  • Have a good understanding of GOK HIV/AIDS Policy and Guidelines
  • Have a good grasp of challenges facing PLHA, OVC and marginalized poor in Kenya
  • Can articulate strategies required to address WATSAN, Livelihoods, Micro-finance, social protection needs of all diverse people affected and infected by HIV/AIDS in Rift Valley
  • Ability to transfer skills and knowledge through, training, mentorship and accompaniment
  • Excellent Communication Skills (both oral and written)
  • Excellent computer skills (Microsoft Office Programs).
  • Demonstrated ability to foster integration in programming approach
  • Excellent understating of GOK, USAID and PEPFAR guidelines
Note: This job description is not an exhaustive list of the skills, effort, duties and responsibilities associated with the position
 
Written applications indicating the reference number of position applied for on the email subject line and CV including day-time contact phone numbers, as well as names and contact information of three references should reach the below-mentioned by Close of Business November 09, 2012.
 
Human Resources Manager,
Catholic Relief Services – Kenya Program
Email: hr@ke.earo.crs.org
 
Please note that only shortlisted candidates will be contacted










Vacancy: Personal Assistant to Chief Executive Officer

Mellech Group is a Kingdom business. 

We are a growing company operating in the Construction and Real Estate sectors. 

We are looking to recruit an individual who is self motivated and ready to grow with us to fill the position of Personal Assistant to the CEO.
 
Reporting to the Chief Executive Officer the job holder will be expected to provide business, strategic and technical support to the CEO’s office in order to optimize his effectiveness.
 
Specific Roles & Responsibilities:
  • Accountable for managing business and strategic matters regarding the CEO’s office on a daily basis.
  • Liaise with management and staff regarding a wide range of ongoing matters.
  • Following through to ensure actualization of deliverables pertaining to the CEO’s office in conjunction with, where necessary, other staff and stakeholders.
  • Undertake any special projects or initiatives handed down by the CEO. This will include research work, collection and questioning of information, attendance of meetings, strategic input, production of reports etc.
  • Respond to both internal and external correspondence.
  • Monitor ongoing correspondence/reports highlighting pertinent items and bringing to CEO’s attention or dealing with personally, implementing any appropriate action.
  • Assist in keeping the CEO’s diary scheduling/rescheduling appointments, meetings etc.  Book all travel arrangements and accommodation, planning full itineraries, where necessary arrange travel facilities, visas, medical requirements etc.
  • Attend a variety of meetings in support to the CEO, taking minutes, diarizing for follow-up procedures/action as required.
  • Responsible for filing all documents related to the CEO’s office.
Skills and Competencies
  • Business related degree
  • Must be aged between 25- 35 years
  • Strong business acumen with ability to quickly connect with business issues  and make value-adding analysis
  • Excellent verbal and written communication skills including proven report and proposal writing skills
  • Proven PC skills, highly proficient in Microsoft Office applications.
  • Strong interpersonal skills
  • High degree of integrity, honesty and confidentiality
  • Exceedingly attentive to details, ability to focus and conduct business with few errors.
How to Apply
 
Interested and qualified applicants should submit a cover letter and a resume, indicating their current and expected gross salary to hr.mellech@gmail.com  Attn: Human Resource Manager by 9th November 2012. 

On the subject line, please indicate the position being applied for. 

Only shortlisted candidates will be contacted. 





Vacancy: Personal Assistant to Chief Executive Officer

Mellech Group is a Kingdom business. 

We are a growing company operating in the Construction and Real Estate sectors. 

We are looking to recruit an individual who is self motivated and ready to grow with us to fill the position of Personal Assistant to the CEO.
 
Reporting to the Chief Executive Officer the job holder will be expected to provide business, strategic and technical support to the CEO’s office in order to optimize his effectiveness.
 
Specific Roles & Responsibilities:
  • Accountable for managing business and strategic matters regarding the CEO’s office on a daily basis.
  • Liaise with management and staff regarding a wide range of ongoing matters.
  • Following through to ensure actualization of deliverables pertaining to the CEO’s office in conjunction with, where necessary, other staff and stakeholders.
  • Undertake any special projects or initiatives handed down by the CEO. This will include research work, collection and questioning of information, attendance of meetings, strategic input, production of reports etc.
  • Respond to both internal and external correspondence.
  • Monitor ongoing correspondence/reports highlighting pertinent items and bringing to CEO’s attention or dealing with personally, implementing any appropriate action.
  • Assist in keeping the CEO’s diary scheduling/rescheduling appointments, meetings etc.  Book all travel arrangements and accommodation, planning full itineraries, where necessary arrange travel facilities, visas, medical requirements etc.
  • Attend a variety of meetings in support to the CEO, taking minutes, diarizing for follow-up procedures/action as required.
  • Responsible for filing all documents related to the CEO’s office.
Skills and Competencies
  • Business related degree
  • Must be aged between 25- 35 years
  • Strong business acumen with ability to quickly connect with business issues  and make value-adding analysis
  • Excellent verbal and written communication skills including proven report and proposal writing skills
  • Proven PC skills, highly proficient in Microsoft Office applications.
  • Strong interpersonal skills
  • High degree of integrity, honesty and confidentiality
  • Exceedingly attentive to details, ability to focus and conduct business with few errors.
How to Apply
 
Interested and qualified applicants should submit a cover letter and a resume, indicating their current and expected gross salary to hr.mellech@gmail.com  Attn: Human Resource Manager by 9th November 2012. 

On the subject line, please indicate the position being applied for. 

Only shortlisted candidates will be contacted. 





Job Title: Senior Group Marketing Manager
 
Area of Expertise: Motor Vehicle Industry
 
Deadline: 08/11/2012

Scope: Responsible for the formulation and implementation of the  Strategic Plan. 

This will include Franchise Management, Marketing, Sales, Human Resource Management and Ensure sustainable profitability.

1. Marketing & Strategic Plan
  • Develop the Strategic and Marketing Plan to ensure that the company grows its market share to 20% of the New Vehicles market.
  • Build Partnerships with Financial Institutions to ensure that consumers and companies can acquire vehicles through a financing scheme.
  • Ensure Key Account Management of the Counties and Corporates.
  • Ensure Sales and Margins are as per the approved strategic plan.
2. Managing  Performance
  • Document Key Result Areas for every department and business unit
  • Monitor the Key Result Areas and Ensure that each  KRA is delivered
  • Get and Make  Explanations for variances and report to the Board
  • Develop KPIs for every project.
  • Monitor performance that each project within the KPIs which include budget, time frame, quality and quality.
  • Supervise Management staff to ensure that Customers delivery is executed, are Farmhands and ensure crops at all farms are planted, weeded, maintained and harvested as per the cycle and plan.
3. Profitability
  • Ensure that all margins are maintained as per plan.
  • Ensure that all Expenses are controlled and within the plan
  • Report on profitability per branch and business unit.
4. Manage all staff reporting to the position so as to effectively train, evaluate, motivate, delegate and monitor their activities;
  • Provide supervision, guidance and direction to the employees in accordance with the policies, procedures,  processes and systems;
  • Ensure that staff conduct themselves in a professional, efficient and effective manner in carrying out the Farm activities;
  • Provide overall leadership and management to the team;
  • Conduct performance appraisal as required for staff under your direct supervision
Specifications

Management  & Business Acumen


Have extensive knowledge of Managing a Business Unit with excellent marketing skills. 

He should be able to profitably manage a business unit.

Knowledge of the Motor Vehicle Industry will be an added advantage.

Knowledge of Basic Marketing

The General Manager should have excellent marketing skills, with the ability to engage at all levels with Institutional, Retail and individual customers. 

Should have good written and oral communication skills, plus a good understanding of private and public procurement procedures.

Supervisory Responsibilities: Responsible for the overall management and profitable growth of the firm.

Related Job Requirements/Qualifications
  • Bachelor’ Degree preferably in Business Management. An MBA is an added advantage.
  • Basic Accounting Skills.
  • Strategic and Analytic mind.
  • Good Presentation skills
  • Good Computer skills;
  • Ability to handle multiple activities successfully;
  • Detail oriented;
  • Strong analytical skills;
  • Experienced at working to deadlines;
Required Experience
 
7 years’ experience where at least three must have been spent in Managing a Marketing Business Unit.

Application Process
 
Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration and expectations to recruit@odumont.com  before end of day 08 November 2012. 

Only short listed candidates will be contacted




Job Title: Senior Group Marketing Manager
 
Area of Expertise: Motor Vehicle Industry
 
Deadline: 08/11/2012

Scope: Responsible for the formulation and implementation of the  Strategic Plan. 

This will include Franchise Management, Marketing, Sales, Human Resource Management and Ensure sustainable profitability.

1. Marketing & Strategic Plan
  • Develop the Strategic and Marketing Plan to ensure that the company grows its market share to 20% of the New Vehicles market.
  • Build Partnerships with Financial Institutions to ensure that consumers and companies can acquire vehicles through a financing scheme.
  • Ensure Key Account Management of the Counties and Corporates.
  • Ensure Sales and Margins are as per the approved strategic plan.
2. Managing  Performance
  • Document Key Result Areas for every department and business unit
  • Monitor the Key Result Areas and Ensure that each  KRA is delivered
  • Get and Make  Explanations for variances and report to the Board
  • Develop KPIs for every project.
  • Monitor performance that each project within the KPIs which include budget, time frame, quality and quality.
  • Supervise Management staff to ensure that Customers delivery is executed, are Farmhands and ensure crops at all farms are planted, weeded, maintained and harvested as per the cycle and plan.
3. Profitability
  • Ensure that all margins are maintained as per plan.
  • Ensure that all Expenses are controlled and within the plan
  • Report on profitability per branch and business unit.
4. Manage all staff reporting to the position so as to effectively train, evaluate, motivate, delegate and monitor their activities;
  • Provide supervision, guidance and direction to the employees in accordance with the policies, procedures,  processes and systems;
  • Ensure that staff conduct themselves in a professional, efficient and effective manner in carrying out the Farm activities;
  • Provide overall leadership and management to the team;
  • Conduct performance appraisal as required for staff under your direct supervision
Specifications

Management  & Business Acumen


Have extensive knowledge of Managing a Business Unit with excellent marketing skills. 

He should be able to profitably manage a business unit.

Knowledge of the Motor Vehicle Industry will be an added advantage.

Knowledge of Basic Marketing

The General Manager should have excellent marketing skills, with the ability to engage at all levels with Institutional, Retail and individual customers. 

Should have good written and oral communication skills, plus a good understanding of private and public procurement procedures.

Supervisory Responsibilities: Responsible for the overall management and profitable growth of the firm.

Related Job Requirements/Qualifications
  • Bachelor’ Degree preferably in Business Management. An MBA is an added advantage.
  • Basic Accounting Skills.
  • Strategic and Analytic mind.
  • Good Presentation skills
  • Good Computer skills;
  • Ability to handle multiple activities successfully;
  • Detail oriented;
  • Strong analytical skills;
  • Experienced at working to deadlines;
Required Experience
 
7 years’ experience where at least three must have been spent in Managing a Marketing Business Unit.

Application Process
 
Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration and expectations to recruit@odumont.com  before end of day 08 November 2012. 

Only short listed candidates will be contacted



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