Simbanet Senior Network Engineer Job in Kenya

Vacancy: Senior Network Engineer

Business Unit: Simbanet Com Limited

Report to: Technical Manager

Key Responsibilities

• Perform network security design and integration
• Design and implement network topology to meet needs such as IP telephony, L2MPLS VPNs, L3MPLS VPNs, IPv6, Frame Relay, Ethernet technologies etc
• Daily administration and oversight of the network and computer systems
• Diagnose problems and solve issues, often under time constraints.
• Provide excellent customer service to clients and train staff in best practices for customer service
• Provide network and host based security, incident response, firewall and VPN management and administration.
• Implement the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction.
• Assist in the development of guidelines and procedures for administration and security best practices.
• Provide network documentation.
• Perform regular security monitoring to identify any possible intrusions.
• Monitor network usage, anticipate problems and suggest solution
• Work closely with colleagues to meet team goals and improve processes and practices.
• Remain current on emerging technologies via professional groups, trade magazines, internal and external training, independent research and study, and other avenues available.
• Rapidly respond to emergency situations, including direct response as well as coordination of other IT/Network staff, both during and outside of normal business hours.
• He will be responsible in leading the technical team on day to day routine, e.g. design, network growth strategy, , budgeting and implementation of efficient systems, customer technical support, architect for customer solutions and sales team liaison for RFQs, Bidding and ensuring customer SLA levels are met and exceeded
• Ensure that technical team performs within set technical guidelines by providing or co-authoring standard operating procedures.
• Responsible for Internal SLA to departments/ group companies and External SLA to customers/partners.
• Play a key role in product development from R&D to building it and presenting to Sales for marketing & sales
• Timely weekly, monthly, quarterly, and annual report
• Other duties as assigned

Education, Skills and Experience Required for the position

• To qualify you must have a minimum of 8 years technical and management experience at executive – level (experience on GPON,SDH, VSAT & Wimax will be an added advantages).
• CCNP, JNCIA,JNCIE / CCIE written or practical preferred
• The ideal candidate must have strong leadership skills and excellent written and verbal communication skills
• Degree in Information Technology/Comp Science / MBA preferred.
• Experience advising and communicating with non-technical staff and guiding technical decisions
• 5+ years of expertise in implementing, administering, and troubleshooting network infrastructure devices, including: firewalls, routers, switches, wireless access points and controllers, and monitoring applications
• Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, NTP, FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft AD), and possess an understanding of how to support these applications / protocols when accessed through VPN and firewall appliances.
• Experience deploying an enterprise campus Wi-Fi network
• Understanding and implementation of network traffic analysis, remote access methods and systems, stateful inspection firewalls, encryption, authentication and authorization technology.
• Hands on technical experience working with VPN technologies (IPSEC, SSL VPN, WebVPN, AnyConnect, DMVPN, etc.)
• Configuring network services using open source technologies on Linux servers
• Willingness to engage in mentoring more junior staff members and interns
• Experience in a fast paced support environment in a campus networks as a member of a 24x7x365 network and/or security operations team.
• Expert level skills with Windows and Mac Operating Systems.
• VMware Enterprise administration experience
• Ability to quickly learn new or unfamiliar technologies and products, independently using documentation and online resources
• Strong combination of strategic planning, communication, interpersonal, management, and leadership skills.
• Demonstrated ability to successfully manage a team

Qualified and interested candidates should send their application and CV to recruitment@simbanet.co.ke, subject heading SENIOR NETWORK ENGINEER not later than 29th August 2014

SimbaNET COM Kenya is an Equal Opportunity Employer and will offer competitive compensation to the right candidate. 

Only shortlisted candidates will be contacted.

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Kenya Defence Forces Recruitment Jobs in Kenya

Republic of Kenya

Ministry of Defence

Advertisement for the Recruitment of General Service Officer (GSO) Cadet and Specialist Officers into the Kenya Defence Forces

The KDF is pleased to announce to the general public that there will be a recruitment of General Service Officer (GSO) Cadets & Specialist Officers. 

Prospective candidates wishing to apply must possess the following relevant requirements.
 

1. Requirements
 

a. Must be Kenyan citizens.
 

b. Age: Between 18 and 26 years old for GSO Cadets and upto 29 years for Specialist Officers.
 

c. Be physically and medically fit in accordance with the KDF standards.
 

d. Have no criminal record.
 

e. Minimum Height: 5 ft 3 in. (5’3”).
 

f. Minimum Weight:
 

(1) Men – 54.55 Kg (120 lb).
(2) Women – 50.00 Kg (110 lb).
 

g. Women candidates must NOT be pregnant at recruitment and during training.
 

h. Education:
 

(1) General Service Officer (GSO) Cadets
 

A minimum of mean grade B (Plain) in KCSE upto degree level with minimum subject grade of C+ (Plus) in English, Mathematics and in any one of the Pure Sciences (Physics, Chemistry or Biology).

Those aspiring to join KDF as GSO Cadets should note that the initial training period will cover three continuous years leading to a BSC in Military Science on successful completion.

(2) Specialist Officers
 

A minimum of mean grade B (Plain) in KCSE and an undergraduate degree from a recognised University/Institution. 

Must be registered with the relevant statutory body, where applicable.
 

Experience: Minimum of two (2) years’ working experience for Specialist Officers.
 

2. Vacancies
 

a. General Service Officer (GSO) Cadets
 

b. Specialist Officers
 

(1) Medical Officers - Must have a Bachelor of Medicine and Bachelor of Surgery (MBCh.B) degree and be registered with the Medical Practitioners and Dentists Board (MPDB).
 

(2) Dentists - Must have a Bachelor of Dentistry degree and be registered with the Medical Practitioners and Dentists Board (MPDB).
 

(3) Pharmacists - Must have a Bachelor of Science in Pharmacy degree and be registered with the Pharmacy and Poisons Board (PPB).

(4) Nurses - Must have a Bachelor of Science in Nursing degree and be registered with the Nursing Council of Kenya (NCK).

(5) Public Health Officers - Must have a Bachelor of Science in Environmental Health degree.
 

(6) Medical Laboratory - Must have a Bachelor of Science in Medical Laboratory Sciences and Technology degree and be registered with the Kenya Medical Laboratory Technicians & Technology Board (KMLTTB).

(7) Nutritionists - Must have a Bachelor of Science in nutrition and Dietetics.
 

(8) Clinical Psychologist - Must have a Bachelor in Psychology.

(9) Lawyers - Must have a Bachelor of Laws (LLB) degree and a postgraduate diploma from the Kenya School of Law, must be admitted as an advocate of the High Court of Kenya and be in possession of a valid current practising certificate.

(10) Architects - Must have a Bachelor of Architecture (B.Arch) degree and be registered with the Board of Registration of Architects and Quantity Surveyors (BORAQS).

(11) Quantity Surveyors - Must have a Bachelor of Quantity Surveying degree and be registered with the Board of Registration of Architects and Quantity Surveyors (BORAQS).

(12) Electrical Engineers - Must have a BSc. in Electrical and Electronics Engineering or Bachelor of Technology degree and be registered with the Engineers Registration Board (ERB).

(13) Mechanical / Marine Engineers - Must have a BSc. in Mechanical Engineering or BSc. in Production Engineering degree and be registered with the Engineers Registration Board (ERB).
 

(14) Civil and Structural Engineers - Must have a BSc. in Civil and Structural Engineering degree and be registered with the Engineers Registration Board (ERB).

(15) Education Officers - Must have a Bachelor of Education (Bed) degree.
 

(16) IT Specialists - Must have a BSc. in Computer Science or BSc. in Information Technology or Bachelor of Computer Technology (BCT) degree.

(17) Chaplains / Imams
 

(a) Roman Catholic Chaplains - Must have a professional degree and be an ordained priest.
 

(b) Anglican Church Chaplains - Must have a professional degree and be an ordained priest.
 

(c) Muslim Imams - Must have a professional degree and be a qualified Imam.

(18) Journalists - Must have B A in Mass Communication / Corporate Communication.
 

3. The initial military training for Specialist Officers will take four months.
 

4. Clear photocopies of genuine and relevant academic certificates and national ID card must be attached to the application and be addressed to the:

Assistant Chief of the Defence Forces
(Personnel and Logistics)
Ministry of Defence
Defence Headquarters
Ulinzi House
P.O. Box 40668
Nairobi – 00100

so as to reach him on or before 25th July 2014.

5. Candidates who will be shortlisted for GSO Cadets / Specialist Officers shall be notified through the print media between 7th Sep – 14th Sep 2014.

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Rwanda Mountain Tea Ltd Technical Engineer Job in Rwanda

Technical Engineer

Rwanda Mountain Tea Ltd (RMT) is one of the leading producers of black tea in Rwanda. Since 2006, the company has invested in the acquisition of tea factories and tea garden; it embarked in a rehabilitation and modernization program of the factories, the expansion of tea garden and the improvement of the final produce: the black tea. In the medium term, RMT is planning to further increase its production, to diversify and add value to its products.

RMT owns or have shares in 6 factories in the west/south western regions of the country.

To better sustain its program, RMT is seeking the services of an experienced/committed Technical Engineer who will oversee the technical requirements and operations of the tea factories and will advise RMT management in regard to the most efficient and cost effective equipment; he will also be in charge of sourcing appropriate equipment and ensure that factories are running without interruption due to technical failure or malfunction.

A dynamic, motivated candidate will find this position fulfilling, offering

opportunities to grow

Requirement of the Position:

1. A holder of graduate degree (engineer) in mechanical engineering or related fields;
2. Have at least 15 years of proven experience in the tea factories, with at least 5 years in a managerial position;
3. Have an excellent command of all the technical requirements and machinery operation in the tea industry; it will be a plus if the candidate has led a process of starting and lunching a new factory;
4. Be a good team player and be able to supervise other engineers or technical staff at a lower position;
5. 5. Be prepared to travel in different part of Rwanda where RMT factories are located.

Location:

The incumbent of this position will be stationed in Rwanda, with his/her main residence in Kigali, but with frequent travel and stay in the factories outside the capital Kigali. RMT may decide of another main location in Rwanda.

Candidate

RMT is soliciting expression of interest from potential candidates in the East African countries, but potential candidates outside the region, fulfilling the technical requirements and having a proven experience will be considered.

Applications

 
Applications will be sent through email at the following address:

Attn: Jotham MAJYALIBU
General Manager
Rwanda Mountain Tea Ltd.

E-mail address: info@rwandamountaintea.com
Telephone: (+250)280306240; (+250)280306241

The application will be accepted till July 25, 2014 at 17:00 Kigali time.

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Sugar Company Transport Manager, Workshop Manager, Electrical Engineer, Admin Manager and HR Manager Jobs in Kisumu Kenya

An expanding company in the sugar industry in the Agricultural sector of Kenya wishes to employ dynamic, competent and self-driven individuals in the following vacant positions:
 

1. Transport Manager
 

The successful candidate will be responsible for:

• Ensuring that sufficient tonnage of fresh cane is delivered to the factory in timely manner.
• Continuously monitor and ensure for accountability for fuel consumption in relation to tonnage of cane delivered.
• Ensuring for optimal utilization of the company’s transport fleet.
• Effective managing and providing leadership for company drivers, loaders and other transport department personnel.
• Liaising with relevant functional development to meet the company’s cane requirements in timely manner and that field operations are effectively planned and carried out.

The successful candidate must:

• Have at least 3 years hands on experience in transport and logistics management in a large manufacturing with at least a diploma in transport and logistics or other relevant, related field.
• Be energetic and firm and capable of working long hours in the field and be computer literate.

2. Workshop Manager
 

The successful candidate will be responsible for:

• Inventory management of all tractor / heavy plant accessories and parts.
• Monitory of fleet performance, fleet utilization and undertaking of performance improvement interventions.
• Undertaking of fast, timely diagnosis of problems and fast trouble shooting.
• Undertaking of cost effective, timely remedial and preventive maintenance.

The successful candidate must:

• Have at least 6 years of hands on experience in a senior position in a busy workshop.
• Strong, detailed through knowledge and understanding of tractors and heavy equipment.
• Have good planning and operations management skills.

3. Electrical Engineer
 

The successful candidate will be responsible for:

• Coordinating operations and maintenance of electrical equipment, including Turbo and DG sets.
• Handling and maintaining heavy electrical equipment, DC/AC motors, VFD control systems, DC/AC automation systems with DCS, LT and HT control systems.
• Testing, evaluating modifying, re-resting electrical parts/products and implementing electrical designs.
• Maintaining electrical control systems and components to required specifications.
• Interpreting electrical drawings, analyzing and interpreting data and approving final systems.

The successful candidate must:

• Have at least 6 years relevant work experience in a large manufacturing firm, with a degree electrical engineering.
• Have ability to work for long hours under pressure to meet deadlines.

4. Administration Manager
 

The successful candidate will be responsible for:

• Ensuring that legal and insurance services are effectively coordinated to achieve desired results.
• Coordinating the responsibility of obtaining insurance for the company
• Coordinating the company to supply staff of pertinent information, office space and work tools in order to maintain smooth, risk-free operations.
• Taking charge of security, occupational safety, health and environment.
• Supervising and ensuring that contractors deliver services to the agreed quality and in timely manner.

The successful candidate must:

• Have at least 6 years experience in a senior administration position in a large manufacturing firm, with a degree in Business Management/Administration or relevant field.
• Have good planning, organizing, coordinating and operations management skills.

5. Human Resources Manager
 

The successful candidates will be responsible for:

• Formulating and implementing of human resources business strategies with appropriate, relevant consultation
• Coordinating recruitment and selection, employee retention, succession planning and performance management processes.
• Maintaining, monitoring and periodically reviewing workforce levels to align same to company operational levels.
• Managing workforce skills development programs.
• Monitoring and evaluating workforce costs, relating to company operational levels.

The successful candidate must have:

• At least 6 years hands on experience in a senior human resources management position in a large firm, with both a degree in human resources management or relevant field,
• A post graduate diploma in human resources management.
• Good people management and operations skills.

Please send your up-to-date curriculum vitae, letter of application, daytime telephone number and names of three referees to:

DN/A 1673
P.O Box 947 - 40100
Kisumu

So as to reach not later than Friday 13th June, 2014

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Wananchi Group Power Engineer Job in Nairobi, Kenya

Wananchi Group

Job Title: Power Engineer
 

Department: Technical    

Location: Nairobi, Kenya 
 

Employment Status/ Type: Full Time
 

Position Reporting to: Wananchi Group Cable Construction Manager
 

Manages Others: No
 

Job Purpose / Summary: Reporting to the Wananchi Group Cable Construction Manager, the Power Engineer will be responsible for the operation and maintenance of all electrical, mechanical, and HVAC equipment within data centres, hubs and the nodes. 
 

Key Roles:

• Working closely with the Wananchi Group Facilities Engineer to manage the operation and maintenance of all electrical, mechanical and HVAC equipment within data centres & Hubs. These include mains power systems, generators, UPS’s, air-conditioning, cabling and racks management etc. Thus ensuring:
• The maintenance in good-working condition of all electrical, mechanical and HVAC facilities equipment in the Wananchi Group Core Network on an ongoing basis
• The regularly schedule servicing of all electrical, mechanical and HVAC facilities and equipment in the Wananchi Group Network.
• The prompt repair of any failed or degraded electrical equipment at all times including being on-call 24/7/265.
• The proper management of facilities contractors and vendors.
• Working closely with the Wananchi Group Network Maintenance Quality Controller to manage the operation and maintenance of all electrical equipment within Nodes.
• The maintenance in good-working condition of all electrical facilities and equipment in the Wananchi Group HFC & GPON Network on an ongoing basis
• The regularly schedule servicing of all electrical facilities and equipment in the Wananchi Group HFC & GPON Network on an ongoing basis e.g. Generators
• The prompt repair of any failed or degraded electrical equipment at all times including being on-call 24/7/265.
• Maintain up to date as built diagrams and documentation of all the electrical mechanical and HVAC facilities and equipment in the Wananchi Group Network.

Qualifications, Skills & Experience:

• A Diploma in Electrical Engineering with at least 3 years of relevant experience
• Experience in design, installation and maintenance of electrical equipment.
• Experience in managing electrical, mechanical and HVAC equipment.
• Experience in writing reports. Proficient in MS Office – especially Excel, Visio, Word etc.
• Must be of very high integrity and uphold high ethical standards and honesty.
• Possess a valid and clean driving license for a period of not less than two years.

Email CV to: recruit@ke.wananchi.com 

Deadline: May 21st 2014

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Aviation Company Planning Engineer, CAT X Licensed Aircraft Engineer and Aircraft Maintenance Engineers Jobs in Kenya

Motivate We Consulting (MWC) is one of the leading firms in Executive Search and Selection in the region. 

We seek to fill up the following positions, for one of our clients in the Aviation industry: 

Planning Engineer 

Qualifications & Experience

• Offer support and the maintenance operations by preparing, planning and forecasting aircraft maintenance tasks for scheduled maintenance and modifications
• Responsible for project plans and for checks used by maintenance, aircraft maintenance programs and updating
• Define materials and tools required for routine maintenance
• A Degree or equivalent in Aeronautical / Mechanical / Electrical Engineering disciplines OR "A" level Education with ICAI Type II license with minimum 6 years Technical experience

CAT X Licensed Aircraft Engineer
 

Qualifications / Requirements

• Kenyan aircraft maintenance engineer’s license category X (electrical, instruments, autopilot, compass)
• Minimum 5 years experience on Cessna 208 series aircrafts
• Willingness to work out of the country from time to time in bases that the company has operations
• Excellent interpersonal, communication, and problem solving skills
• Ability to work independently and with minimum supervision.

Aircraft Maintenance Engineers A&C And Avionics (DHC-8) 

Qualifications and experience

• Kenyan aircraft maintenance engineer’s license category A and C
• Type ratings on PT6A series engines and C208 airframes
• Initial DHC-8 (100or 300) type rating
• PW120 or 123 Line/ heavy maintenance training
• At least 5 years DHC-8 experience of which 1 year must be as an inspector for DHC-8 aircraft
• Kenya Civil Aviation Authority Basic A&C license
• Other aircraft type experience would be an added advantage
• Good communication, interpersonal and problem solving skills
• Able to work independently and with minimum supervision.

How to Apply

Qualified and interested candidates should send their updated CVs to headhunt@mwconsulting.co.ke by Friday 9th May 2014. 

Please indicate the position you are applying for as the subject of the email.

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Safaricom IP / MPLS Engineer Job in Kenya

We are pleased to announce the following vacancy in the Network & Service Operations Department within the Technology Division.
 

IP / MPLS Engineer

Ref: TECHNOLOGY- IME-APR-2014

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Principal Engineer-IP NGN Support, the role holder will carry out fault resolution, configuration changes, quality assurance and system improvement to deliver reliable and quality transport network.

Key Responsibilities:

• Ensure uptime of the physical network devices and the services running on the network at all times;
• Respond to alerts within the agreed SLAs;
• Minimize the Mean time to repair (MTTR) - time to restore service after an outage;
• Respond to network faults within the agreed time lines respective to the severity levels attached to the faults;
• Perform quarterly disaster recovery  and resiliency tests;
• Ensure Network Related Fault Clearance Rate and availability;
• Provide Emergency Maintenance on IP/MPLS Network / High Level trouble shooting;
• Liaise with IP vendors, Interfacing with TAC centers and Vendor Tier 2 and 3 support staff as per agreed SLA timelines;
• Maintain a weekly fault log indicating issues, their resolutions and recommendations;
• Compile and submit incident reports within 2hours of fault resolution;
• Fault prediction & avoidance – Undertake scheduled maintenance checks as per agreed timelines to ensure good physical conditions of the NGN IP transport pop;
• Perform preventive maintenances on the logical set-up to ensure stability of the network and best practice configuration analysis at all times;
• Ensure up-to-date documentation on the network activities and network performance;
• Ensure Knowledge transfer on IP NGN Network to the first line Team, any new   IP NGN Engineers and to any external engineers on rotational orientation.

Role Requirements;

• BSc in Computer Science, Information Systems, Electrical &Electronics /Computer Engineering or equivalent required;
• 4+ years of direct Network Engineering/Network Support experience in a busy Service Provider environment;
• CCNP/CCIP certification a must;
• In depth understanding of QoS, Diffserv, Traffic shaping and traffic QoS policy implementation;
• Experience with network management and monitoring tools (e.g. Cisco LMS/ISC, Ethereal, Cacti, Zabbix);
• Articulate high level understanding of multi-services platforms, routing protocols ISIS / RIP / RSVP / OSPF / BGP / iBGP / and troubleshooting down to packet level;
• Knowledge of QOS techniques and hands on experience on implementing MPLS services;
• Very strong hands-on skills with extensive experience in the troubleshooting and solving complex network related issues.

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Tuesday 6th May 2014.

The Head of Talent and Resourcing,
Safaricom Limited
Nairobi 

via E-mail to hr@safaricom.co.ke

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HVAC / Mechanical / Refrigeration Engineer Job in Mombasa, Kenya

HVAC / Mechanical / Refrigeration Engineer
 

We are an established company in Air conditioning and Refrigeration Industry based in Mombasa and has the above vacancy.
 

Interested candidates to send CV to the below address.
 

DNA No. 1662
P.O. Box 80708-80100
Mombasa, Kenya

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ICRC Engineer Data Manager Specialist Job in Nairobi Kenya

The International Committee of the Red Cross (ICRC) is an impartial, neutral and independent organisation with the exclusively humanitarian mission to protect the lives and dignity of victims of war and internal violence and to provide them with assistance. 

It also endeavours to prevent suffering by promoting and strengthening International Humanitarian Law and universal humanitarian principles.

The ICRC’s Regional Delegation in Nairobi co-ordinates the institution’s humanitarian activities in Kenya, Tanzania and Djibouti. 

It also runs Regional specialist units that provide support and expertise to the ICRC’s delegations in Africa.
 

Engineer Data Manager Specialist
 

The ICRC Regional Delegation in Nairobi is seeking for an experienced and highly motivated person to fill the above-mentioned position.

Job Profile: Since 2011, the ICRC formally made the commitment to integrate principles of sustainable development in its modus operandi. 

To develop coherent, adequate and feasible solutions throughout the organization, technical expertise is needed, in order to analyse databases and to provide concrete and relevant answers to issues and requests coming from the field.
 

To support this approach, the ICRC is opening an “engineer data manager specialist” position to be in charge of the management and the analysis of the data base for the sustainable development unit.

Responsibilities:

• Creating and maintaining a database for indicators for sustainable development analysis, reporting on this regularly.
• Use of specific IT tools, such as Life Cycle Analyses, to analyse the potential environmental impacts of some products used in delegations and in the field. This method measures the potential environmental impacts during different stages of life of a given product, in order to help make a more informed decision on the use of this product.
• Maintain and update an ICRC electronic platform (Intranet site) to facilitate the exchange of information, norms and best practices among delegations and describing sustainable development issues.
• Explain and promote, through documents, presentations, or via the ICRC electronic platform, the findings related to the analyses.

Minimum requirements:

• Master’s degree in environmental engineering.
• Minimum three years of experience in a data management environment.
• Strong ability to use a variety of computer software and tools for data management analysing.
• Strong analytical skills with the ability to look at cross cutting issues related to sustainable development.
• Excellent written and verbal English communication skills. Knowledge in French would be an asset.
• Be results-focused and solutions-oriented.
• Strong motivation in sustainability issues.

Other requirements:

• Good organizational and analytical skills;
• Good interpersonal and reporting skills;
• Ability to work independently.

Interested and qualified persons, with the required experience are invited to submit their application to the Head of Human Resources on the below address, before 23rd of April 2013.

Please include; Detailed curriculum vitae, copies of certificates, current and expected remuneration and contact details of three referees.

Please note that only short-listed candidates will be contacted. 

Canvassing will lead to automatic disqualification 

International Committee of the Red Cross,
Nairobi Regional Delegation, Denis Pritt Road, 

P.O.Box 73226, 

Nairobi, 00200, Kenya:

E-mail: nai_hr@icrc.org

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User Support Engineer Job in Kenya

User Support Engineer

Job Code: USE/D/140319
Number Of Positions Open:1    

Reports To: Systems Administrator
Location:  Nairobi, Kenya    

Closing Date:  Open Until Filled

Summary:

Our client is the umbrella company which owns and manages various internationally acclaimed fashion brands that meet the needs and preferences of a varied market segment; and is seeking to recruit a focused, dynamic, self-driven professional of high integrity to fill the position of a User Support Engineer.

Job Objective:
Under supervision of a System Administrator, installs, maintains, troubleshoots

and upgrades computer hardware, software, personal computer networks, peripheral equipment and Corporate-wide network systems; assesses user training needs and trains users in effective use of applications; makes recommendations regarding hardware and software acquisitions; prepares documentation and provides user assistance to System Administrator; and performs related work as required.

Also analyse technical network related problems reported by end user, diagnose the most effective method to resolve the problem, implement solution, install ,maintain and trouble shoot company LANs and WANs, data communication, computers and all peripheral equipment.

Primary Responsibilities:

Installation, Configuration and Management of Software

• Install, configure and upgrade operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration

Trouble shooting and problem solving.

• Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; make repairs and corrections where required
• Act as a technical resource in assisting users to resolve problems with equipment and data;
• Work with the help desk assistant to facilitate exchange of information and advice;
• Implement solutions or notify outsource providers/Consultants as required

Managing Hardware/Software

• Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems;
• Maintain current knowledge of hardware, software and network technology and recommend modifications as necessary
• Maintain up-to-date knowledge of the latest methods of optimizing IT resources and assist in cost saving
• Carry out regular Preventive Maintenance of the corporate-wide IT assets
• Ensure regular updates of software and drivers are carried out
• Keep the IT assets in top performance

Staff assistance and Training

• Assist in instructing Corporate staff in the use of standard software, including word processing, spreadsheets and database management;
• Provide instruction or written documentation where required
• Performs other duties of a similar nature or level

Solution Development and Delivery

• Understands technical and functional design requirements.
• Assists in physical and logical database design.
• Creates prototypes for the solutions.
• Designs, codes, and tests technical solutions.
• Identifies system deficiencies and recommends solutions.

Project Execution

• Works as a standalone environment as well as with a team.
• Assists in enforcement of development deadlines and schedules.
• Understands the necessity of and contributes to coding standards.
• Develops objectives and agendas.
• Prioritizes multiple tasks effectively.

Communication

• Promotes active listening with team members.
• Contributes appropriately to conversations.
• Accurately prepares written business correspondence that is coherent, grammatically correct, effective, professional and engaging.

Relational Databases

• Understands advanced relational database concepts.
• Demonstrates proficiency with physical and logical database design.
• Writes effective stored procedures.
• Possesses demonstrated work experience with at least one relational database management system.

Programming Languages

• Demonstrates proficiency in at least one structured programming language.
• Creates effective XSL stylesheets.
• Reads and understands XML schemas.
• Proficiency with Content Management Systems like Joomla etc.
• Thorough knowledge of PHP, VBScript, JavaScript

Architecture

• Understands client server and internet systems architectures.
• Demonstrates familiarity with object and component methodology and technology.
• Identifies appropriate use of COM objects

Experience:

• 3+ years experience in designing, managing, repairing IT equipment and Networks in a busy environment. 
• Ability to work in multiple shifts and under extreme deadline pressure

Skills and Certification:

• Bachelors degree in Computer science
• Certifications – CCNA, MCSE, RHCT
• Capability to fully repair IT equipment in-house
• Excellent communication and data analysis skills

Generic Competencies:

• Problem Identification:  Pinpointing the actual nature and cause of technical problems and the dynamics that underlie them
• Problem Solving/Creativity:Identifies and analyzes problems. Formulates alternative solutions. Takes or recommends appropriate actions. Follows up to ensure problems are resolved.
• Equipment Operation:Knowledge of appropriate procedures for using, and ability to use specific equipment or machines to meet defined quality and quantity standards.
• Technical Support:Ability to understand internal/external customer technologies and problem resolution techniques. Ability to communicate effectively with customers.  Ability to listen to symptom descriptions; to analyze problems; to respond effectively and to provide constructive feedback to the client on problem resolution.
• Customer Focus: Making customers (external and internal) and their needs a primary focus of one's actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer.
• Teamwork and Cooperation:Maintains harmonious and effective work relationships with coworkers and constituents. Adapts to changing priorities and demands. Shares information and resources with others to promote positive and collaborative work relationships.
• Data Analysis:   Knowledge of statistical theory and applications.  Ability to monitor and collect research data to access accuracy, validity, and integrity.  Ability to analyze statistics and other data.  Ability to interpret and evaluate results, and create reports and/or presentations
• Technical Solution Development:Ability to demonstrate a methodical and logical approach to addressing customer needs. Ability to use innovative solutions and/or designs where appropriate

How To Apply:

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on:User Support Engineer

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