Creative Associates International is hiring the following positions for an upcoming regional crossborder conflict management project based in Kenya:
 
1. Chief of Party 
Job Code: COP
 
Required Skills:
  • Minimum of advanced degree in a related field, & 10 years’ experience implementing int’l development activities, 5 years senior program management directly supervising professional & support staff;
  • Experience designing & managing early warning systems, and working with civil society development;
  • Experience awarding & managing grants to local organizations, and facilitating collaboration among different technical fields & various stakeholders;
2. Deputy Chief of Party 
Job Code: DCOP
 
Required Skills:
  • IGAD member state nationality;
  • Minimum of an advanced degree in related field, and 7 years’ implementing int’l development activities, and 3 years in senior program management, directly supervising professional and support staff;
  • Experience in conflict mitigation and management programs, as well as facilitating collaboration among different technical fields & various stakeholders;
  • Experience awarding & managing grants to local organizations;
3. Finance & Administration Manager 
Job Code: Finance
 
Required Skills:
  • Bachelor’s degree in Accounting, Auditing and Finance, Business Administration and an ACA/ACCA/CPA or other recognized professional accounting qualification;
  • Minimum 5 years’ progressively relevant experience managing finances of US$20mil to $50mil project (including subgrants), including work for U.S. gov’t agencies and/or other donors;
  • Thorough knowledge & understanding of professional accounting principles, theories, practices, & terminology (private sector, governmental, & non-profit), narrative reports, workflow charts, etc; and
  • High proficiency Microsoft Excel, Word, & accounting software programs.
4. Monitoring & Evaluation Manager 
Job Code: M&E
 
Required Skills:
  • Bachelor’s degree in a related field;
  • Minimum 5 years’ experience designing, managing & implementing results-based M&E activities (including for M&E role on USAID conflict program), & analyzing quantitative & qualitative data;
  • International development organization experience & knowledge of reporting procedures, best practices, guidelines & tools for monitoring & evaluation, especially impact evaluation, as well as USG & other donor contract, cooperative agreements, and grant regulations.;
  • Excellent computer software skills in Excel & other data management systems; and
  • Applicants for all positions must have excellent written & verbal communication skills in English, familiarity with USAID policies & procedures, & experience working in IGAD member states.
To apply, please email your CV to Recruitment@CreativeDC.com, and list the appropriate Job Code in the subject line

Muhigia Sacco society ltd is a countrywide, leading medium sized, fast growing and licensed deposit taking Sacco in Kenya. 
Since its inception in 1976, the Sacco’s mandate has been to improve the social-economic wellbeing of its members through prudence management of its resources.
 
In order to assist the Sacco achieve its mission, vision and objectives, Muhigia Sacco is seeking to recruit a self-motivated, dynamic, creative, energetic, charismatic, result oriented and experienced person to fill the following position:
 
Administrative Assistant
 
Job Summary
 
Reporting to the Chief Executive Officer, the holder will be responsible for providing corporate administrative support to the CEO.

Qualifications, experience and skills
  • Bachelor’s degree in Business administration or equivalent from a recognized university. (HR bias will be an added advantage)
  • At least C in KCSE.
  • Diploma in Secretarial course from a recognized institution.
  • Certificate in office management and administration.
  • Proficiency in computer applications, more specifically Microsoft office.
  • At least 3 years experience in a similar capacity in a busy financial institution.
  • Must have excellent communication skills, and good interpersonal relation.
  • Should be between the age of 25 – 35 years old.
Qualified applicants should send their hand written application letters and detailed CVs together with copies of certificates/transcripts and testimonials to the undersigned not later than Thursday 28th March, 2013.
 
The Chairman
Muhigia Sacco Society Ltd
P. O. Box 83 – 10300
Kerugoya
 
Email: info@muhigiasacco.coop

KenCall is the first company of its kind in Kenya and is setting the standard for the future of Call Centre operations in this country. We provide telemarketing and customer support services to customers in Britain and the U.S.

As we expand, the following vacancies are available that will give you the opportunity to join a team of energetic, enthusiastic and enterprising people who are committed to shaping the future of this industry.

Title: Projects Coordinator
Location:
Nairobi, Kenya
Openings: 1

Description
  • Project planning and implementation.
  • Monitoring of various tasks in different departments.
  • Determining and setting up of new client requirements.
  • Setting, coordinating, and monitoring project targets for various teams based on client requirements.
  • Liaising with clients and management by scheduling meetings and getting updates of various projects.
  • Conduct project scoping and discovery of service requirements details, processes and outsourcing development.
  • Planning and managing all logistical operation set up activities around accounts designated to call centre, i.e. set up, recruitment, training, IT, and general operations.
  • Managing project rollouts and existing activities. This entails observing time deadlines between management and external clients.
  • Ensuring that all work conforms to the scope of work.
  • Regularly conduct briefings, implement status meetings and regular reporting to senior management.
  • Systematically coordinate project staff to ensure that all project elements are delivered within their schedules.
  • Create, write, and coordinate proposals for based on initial client meetings and campaign strategies developed for clients
Personal Attributes
  • Excellent communication skills; written and verbal.
  • Solid organizational skills
  • Great attention to details
  • Ability to multi-task
  • Strong work ethic.
  • Ability to manage complex order processing and data input
  • Ability to maintain confidentiality at all times
  • Must be highly motivated and committed to achieving results
  • Ability to work under little supervision while meeting deliverables
  • Ability to work in a team environment, as well as independently
  • Flexibility to work in shifts including weekend and nightshifts.
  • Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.
Educational and/or Other Requirements/Qualifications
  • Undergraduate degree in Business, Projects Management
  • Good at multi-tasking.
  • Very good communicator in both written and verbal business English
  • Able to adapt to a new work environment quickly
  • Enjoys working around other people.
  • Capable of managing a team.
  • Preferably have experience in a Contact Centre.
Title: Inbound International Account - Customer Service Representatives
Location: Nairobi, Kenya
Openings: 50

Main responsibilities of the Job include:

Provision of excellent and professional customer service by:
  • Responding to customer enquiries via email, live chat and phone
  • Anticipating potential needs or problems of customers and resolving
  • Maintaining a balance between business and customer needs
  • Following through on commitments
  • Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols
  • Maintaining confidentiality of information
  • Achieving first contact resolution (FCR)
  • Handling complaints or issues satisfactorily
  • Providing accurate information about products and services
  • Processing transactions effectively
Personal Attributes
  • Superior customer service skills and ability to maintain positive working relationships
  • Solid organizational skills
  • Great attention to details
  • Ability to multi-task
  • Strong work ethic.
  • Ability to manage complex order processing and data input
  • Ability to maintain confidentiality at all times
  • Must be highly motivated and committed to achieving results
  • Ability to work under little supervision while meeting deliverables
  • Ability to work in a team environment, as well as independently
  • Excellent communication skills; written and verbal.
  • Flexibility to work in shifts including weekend and nightshifts.
  • Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.
Educational and/or Other Requirements/Qualifications
  • MUST HAVE A CLEAR NEUTRAL ACCENT WITH AN AMERICAN ORIENTATION
  • Must have an excellent command of English
  • University degree/ College Diploma in a related field
  • Preferably have experience in Customer Service in a Contact Centre.
Title: Quality Analyst
Location:
Nairobi, Kenya
Openings: 5

Description
 
The Quality Analyst (QA) will be a member of the Quality Assurance team responsible for monitoring, measuring and improving performance standards. 
The Quality Analyst role will be multi-faceted and will include call monitoring, call calibration, call process review, remediation coaching and management level reporting. 
The Quality Analyst will project a professional image and be a model of excellence for the team.
 
Primary duties & responsibilities:
  • Works in conjunction with Quality Assurance Manager and Management team to ensure success of the customer service unit
  • Following training, becomes a subject matter expert in client’s benefit programs and processes, as well as with the service center’s identified internal operating processes
  • Collaborates with Quality Assurance Manager to identify and recommend efficiencies and process improvements and participates in process improvement initiatives
  • Understands call quality scorecard and score guidelines and utilizes to properly evaluate individual calls and transactions
  • Assists with call monitoring and evaluation by listening to recorded calls as well as executing simultaneous side by side call review with team members
  • Documents each call monitoring session in detail
  • Compiles, prepares and analyzes quality reports and performance trends on an identified established basis and makes recommendations for process. Identifies key recurring issues
  • Performs periodic consultation sessions with individuals and small groups to assist with individual performance reporting and coaching
  • Participates in external and internal calibration and observation sessions to ensure consistency in the evaluation process
  • Provides phone support as needed to ensure the success and achievement of required departmental call metrics
  • Responsible for accuracy in all documentation
  • Creates, implements and updates required quality statistical reports
  • Assists in the administration of the QA Rewards & Recognition Program
  • Manages assigned workload, setting goals, prioritizing work, evaluating results and taking corrective action as needed
  • Works with a high level of Integrity and maintains confidentiality
  • Operates with intense dedication to the success of our external and internal clients
  • Performs all other job duties/tasks as assigned
Personal Attributes
  • A natural multi-tasker
  • Calmness
  • Leadership qualities
  • Energetic
  • Natural organizer and planner
Educational and/or Other Requirements/Qualifications
  • Minimum 2 years Call Center experience A MUST
  • Post-secondary education or equivalent experience
  • Exceptional understanding and command of the principles of coaching and feedback, with the ability to provide effective feedback across a wide variety of roles, performance situations and employee personalities and learning styles
  • Quality call monitoring experience preferred
  • Superior interpersonal skills and ability to effectively listen and communicate complex information in a clear and concise manner to motivate and inspire agents to higher levels of performance
  • Communicates effectively and appropriately; uses good judgment as to what to communicate and to whom, engages the contributions of people at all levels, embraces diversity and can prepare effective written documents
  • Must be able to work well in a team environment
  • Bilingual a plus
Title: Service Delivery Manager
Location:
Nairobi, Kenya
Openings: 1

Description
 
The Service Delivery Manager is an important role within the KenCall Operations management team, the service delivery manager will be instrumental in managing our contact center to achieve our KPIs; the successful candidate will have the opportunity to take ownership of businesses processes, provide guidelines and support to our contact center team leaders and therewith actively contribute to the continued success of our customer operations

Primary duties & responsibilities:
  • Manage the daily relationship with the clients
  • Identify and communicate areas for continued process improvements.
  • Ensure that staff are equipped to meet Service Level Agreements (SLAs) and to achieve all KPIs.
  • Provide regular / ad-hoc reporting and manipulate data as requested.
  • Manage quality and customer experience together with the Quality Manager.
  • Assist in developing policy/procedure documents.
  • Manage contact center performance statistics and action appropriately.
  • Assist with monthly forecasting.
  • Provide detailed reporting as required
Personal Attributes
  • A natural multi-tasker
  • Calmness
  • Leadership qualities
  • Energetic
  • Natural organizer and planner
Educational and/or Other Requirements/Qualifications
  • Business degree preferred
  • 2-3 years experience in a call centre environment will be an added advantage.
  • Strong analytical, communication and organizational skills
  • High attention to detail
  • Ability to work and thrive in a multi-tasked, fast paced environment
  • Professional work ethic
  • Project Management skills
  • High proficiency in MS Office tools (Word, Excel, PowerPoint)
  • Team player
Title: Team Leader
Location:
Nairobi, Kenya
Openings: 5

Description
 
A Team Leader is charged with creating and managing a customer service team of 10-20 people, who consistently exceeds performance goals for responding to customer inquiries. 
The candidate must have broad leadership competencies and the ability to be successful and to help ensure the success of others.

Key Competencies:
  • Leadership skills: ability to listen, provide constructive feedback and support to customer service representatives, to develop strong sense of team and develop CSR’s skills
  • Team management skills: conflict resolution, being able to manage employees’ expectations, identifying and implementing strategies for building team effectiveness and cooperation, provide encouragement and inspiration to the team, lead cross-functional teams
  • Verbal and written communication skills to provide guidance to team members and to handle customer contact from a variety of sources. Ability to communicate effectively through various communication channels with team members, customers and senior management
  • Analytical thinking/problem solving skills: to review and act on performance metrics and address problems efficiently
  • Knowledge of contact centre business issues: trends, applications, scheduling, project management and ensuring that customer expectations are met
  • Knowledge of contact centre business and management processes, including change management techniques and processes as well as innovative approaches to learning and training
Personal Attributes
  • A natural multi-tasker
  • Calmness
  • Leadership qualities
  • Energetic
  • Natural organizer and planner
Educational and/or Other Requirements/Qualifications
  • 2+ years of related Team Leader/Supervisor experience in a call centre - A MUST
  • Post-secondary education or equivalent experience
  • Customer contact centre experience preferred
  • Exceptional understanding and command of the principles of coaching and feedback, with the ability to provide effective feedback across a wide variety of roles, performance situations and employee personalities and learning styles
  • Superior interpersonal skills and ability to effectively listen and communicate complex information in a clear and concise manner to motivate and inspire Benefit Specialists to higher levels of performance
  • Communicates effectively and appropriately; uses good judgment as to what to communicate and to whom, engages the contributions of people at all levels, embraces diversity and can prepare effective written documents
  • Must be able to work well in a team environment
Title: Contact Centre Agent
Location:
Nairobi, Kenya
Openings: 100

Job Profile
 
The contact centre agent responds to customer needs in a professional, service-oriented manner and maintains the highest level of customer satisfaction by seeking first contact resolution.

Main Responsibilities of the Job:

Provide professional customer service by:
  • Listening attentively to customers and responding to customer enquiries via email, live chat and phone
  • Anticipating potential needs or problems of customers
  • Maintaining a balance between business and customer needs
  • Following through on commitments
  • Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols
  • Maintaining confidentiality of information
  • Achieving first contact resolution (FCR)
  • Handling complaints or issues satisfactorily
  • Providing accurate information about products and services
  • Processing transactions effectively
Working Conditions
  • Hours of work will vary and shift work will be required
  • Agents may be required to sit for long periods of time
Main Skills
  • Excellent verbal and written communication skills
  • A minimum typing speed of 30wpm (A MUST)
  • Ability to learn detailed instructions quickly
  • Superior problem solving skills
  • A high level of comfort in purchasing and using digital music
  • Ability to explain detailed instructions articulately and clearly
  • Ability to multi-task effectively
  • Technical aptitude
Personal Attributes
  • Strong work ethic
  • Exceptional customer service skills
  • Ability to recognize sales opportunities
  • Excellent telephone manner
  • A Passion for the music and media industry
  • Positive attitude
  • Excellent personal grooming
  • Clear neutral accent
Educational and/or Other Requirements/Qualifications
  • An Education background in the arts, preferably music.
  • Multi-channel experience is preferred: email/chat/phone
  • Knowledge of computer and communication systems
  • Experience in customer service environments an asset
  • Previous contact centre experience an asset
  • International exposure is highly advantageous
Title: KenCall IT InternshipLocation: Nairobi, Kenya
Openings: 6

Description

We are currently looking for dedicated, energetic and proactive individuals to join our IT team in an internship position. 
The Help Desk Support Intern will have the responsibility of assisting users on various hardware or software related issues. 
This candidate will also provide IT support to all employees.

Responsibilities
  • Troubleshoot, research, and resolve technical problems
  • Respond to telephone calls, instant messages, email and personnel requests for technical support
  • Document, track, and monitor all problems to ensure a timely resolution
  • Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN
  • Recommend and schedule repairs, via vendors or hands on.
  • Install and configure workstations based on company needs and requirements
  • Provide end users support for all LAN- based applications
  • Update all IT related inventory
  • Installation, uninstallation of software
  • Perform other duties or special projects as requested related to area of responsibility
  • Moving and Setting up of IT equipment
Personal Attributes

Must have
  • Strong work ethic.
  • Excellent organizational skills
  • The desire to learn and is not afraid to ask questions
  • Ability to maintain confidentiality at all times
  • Dependable
  • Must be highly motivated and committed to achieving results
  • Ability to work under little supervision while meeting deliverables
  • Ability to work in a team environment, as well as independently
Educational and/or Other Requirements/Qualifications
  • Minimum – IT diploma
  • Flexibility to work in shifts including weekend and nightshifts whenever needed.
  • Use of computer terminals requiring frequent mental and visual attention; and able to lift\carry servers, PCs, and other computer hardware.
  • Must be willing to work in a diverse, dynamic environment and want to be part of a fun, super-skilled team.
Career applications are accepted daily online on www.kencall.com

KenCall shall not be held liable for any transactions entered into with any other persons outside of KenCall’s offices.

Only completed applications including an attached CV/Resume will be considered

Accountant - Ndaragua
Salary: Kshs. 22,000 – 30,000
Our client, a reputable company in the hay production business with over 12,000 membership from small scale farmers and more than a 1,000 acres of plantation field is looking to fill the position of an Accountant who will report to the Farm Manager.
 
Job Purpose / Summary:
 
The Accountant shall be responsible for executing systems, procedures and controls in the entire accounting function covering the accounting policies, procedures and control, manner of record maintenance and reporting requirements.
 
Duties and Responsibilities:
  • Make payments to suppliers and maintain accounts for creditors 
  • Receive and process all invoices, expense forms and requests for payment 
  • Oversee the management and preparation of financial statements and management accounts. 
  • Assist in preparation of monthly management accounts and financial reports.
  • Ensure filing of all payments made and record all financial transactions for easy retrieval and reference 
  • Prepare payroll and process statutory deductions of NSSF, NHIF and PAYE and remit as per set timelines 
  • Prepare and review detailed budgets for approval. 
  • Make regular reports to the board on income, expenditure and any variations from budgets.
  • Apply accounting system compliance with generally accepted accounting principles for auditing purposes. 
  • Act as the custodian of accounting records, ledgers, revenues and operating expenses 
  • To manage and oversee the internal audit process and be in-charge of reviewing accounting and administrative controls
  • Oversee clearance of debts and arrears within agreed timelines 
  • Ensure all taxation and legislative requirements are complied with at all times. 
  • Management of the fixed asset register 
  • Demonstrate clear integrity and a sense of ethics and responsibility to the farm and its employees on a daily basis, serving as a model for others 
  • Protect organization's value by keeping information confidential.
Required Qualifications 
  • Possess a Bachelor of Commerce degree in Accounting 
  • Must have a CPA (II) Sec 4
  • Minimum 2 years farm management work experience 
  • Good Interpersonal skills i.e. Influencing, communication and negotiation skills
  • Problem solving and Analytical skills 
  • Decisive decision maker.
How to apply: If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you. 
Please forward a copy of your updated resume, and your current salary and benefits package to info@dorbe-leit.co.ke before close of business 15th March 2013. 
Only successful candidates will be contacted.

Human Resource Manager

Bridge International Academies is transforming education by attacking one of the emerging world’s biggest problems: inadequate access to and quality of education for the children of families living on less than $2/day. 
As of January 2013, Bridge is operating more than 130 academies in Kenya with 50,000 pupils. Bridge is one of the fastest growing education companies in the world with plans to open 100 new academies in Kenya alone in 2013; and aggressive global expansion planned for 2013 and beyond.
 
Bridge utilizes a research-proven, scripted-learning education methodology coupled with big data (all teachers have tablets for instruction, assessment, and data-gathering) to profitably deliver high quality education at less than $6 per child per month.
 
Bridge is a for-profit company that deeply believes that financially sustainable solutions are the long-term answer to development in emerging countries. The Company is backed by top-tier, global venture capital firms including New Enterprise Associates (the largest VC firm in the world), Omidyar Network, Khosla Ventures, and Learn Capital.
 
Bridge International Academies offers a tremendous opportunity to grow with one of the world’s most exciting, ambitious, and socially conscious companies, with leadership roles available across a number of competencies and geographies. 
We look forward to getting to know you!

Responsibilities:
  • Proactively manage and monitor the effectiveness of Human Resources policies and procedures across all staff, particularly at academies
  • Manage disciplinary investigations and employee grievances; coordinate across departments and participate in field work as necessary
  • Counsel managers on candidate selection and ensure that executives and department heads align personnel planning with recruiting strategies
  • Ensures planning, monitoring, and appraisal of employee work results; scheduling management conferences with employees
  • Assess benefit needs and trends; recommend benefit programs to management
  • Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures
  • Coordinate correspondences and communications between HR and employees; ensure that management views are clearly and fairy represented
  • Consider new systems, tools, and processes to improve the ongoing operations of Human Resources
  • Manage executive payroll and personal documents
  • Work with management to establish correct salary bands and market compensation to determine employee
Qualifications:
  • Degree from a top undergraduate institution, preferably with Business Administration and Human Resources course specialization with exemplary academic performance
  • 5-10 years of post-undergraduate, full-time work experience in Human Resources in managerial roles
  • Work experience in fast-growth, rapid-scale contexts in terms of headcount, particularly with large numbers of field staff
Preferred Experience:
  • Excellent management skills; ability to effectively multitask
  • Strong adherence to systems and process
  • Experience working with a culturally and socioeconomically diverse workforce
  • Outstanding written and verbal communication skills
  • High energy and enthusiasm level; willingness to do whatever necessary to get the job done
  • Microsoft Dynamics NAV experience preferred
  • Experience working with Microsoft Office and SharePoint products
In order to be considered for this position all candidates must register and upload their CV’s on our website at www.bridgeinternationalacademies.com
 
Only short listed candidates will be contacted

Human Resource Manager

Bridge International Academies is transforming education by attacking one of the emerging world’s biggest problems: inadequate access to and quality of education for the children of families living on less than $2/day. 
As of January 2013, Bridge is operating more than 130 academies in Kenya with 50,000 pupils. Bridge is one of the fastest growing education companies in the world with plans to open 100 new academies in Kenya alone in 2013; and aggressive global expansion planned for 2013 and beyond.
 
Bridge utilizes a research-proven, scripted-learning education methodology coupled with big data (all teachers have tablets for instruction, assessment, and data-gathering) to profitably deliver high quality education at less than $6 per child per month.
 
Bridge is a for-profit company that deeply believes that financially sustainable solutions are the long-term answer to development in emerging countries. The Company is backed by top-tier, global venture capital firms including New Enterprise Associates (the largest VC firm in the world), Omidyar Network, Khosla Ventures, and Learn Capital.
 
Bridge International Academies offers a tremendous opportunity to grow with one of the world’s most exciting, ambitious, and socially conscious companies, with leadership roles available across a number of competencies and geographies. 
We look forward to getting to know you!

Responsibilities:
  • Proactively manage and monitor the effectiveness of Human Resources policies and procedures across all staff, particularly at academies
  • Manage disciplinary investigations and employee grievances; coordinate across departments and participate in field work as necessary
  • Counsel managers on candidate selection and ensure that executives and department heads align personnel planning with recruiting strategies
  • Ensures planning, monitoring, and appraisal of employee work results; scheduling management conferences with employees
  • Assess benefit needs and trends; recommend benefit programs to management
  • Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures
  • Coordinate correspondences and communications between HR and employees; ensure that management views are clearly and fairy represented
  • Consider new systems, tools, and processes to improve the ongoing operations of Human Resources
  • Manage executive payroll and personal documents
  • Work with management to establish correct salary bands and market compensation to determine employee
Qualifications:
  • Degree from a top undergraduate institution, preferably with Business Administration and Human Resources course specialization with exemplary academic performance
  • 5-10 years of post-undergraduate, full-time work experience in Human Resources in managerial roles
  • Work experience in fast-growth, rapid-scale contexts in terms of headcount, particularly with large numbers of field staff
Preferred Experience:
  • Excellent management skills; ability to effectively multitask
  • Strong adherence to systems and process
  • Experience working with a culturally and socioeconomically diverse workforce
  • Outstanding written and verbal communication skills
  • High energy and enthusiasm level; willingness to do whatever necessary to get the job done
  • Microsoft Dynamics NAV experience preferred
  • Experience working with Microsoft Office and SharePoint products
In order to be considered for this position all candidates must register and upload their CV’s on our website at www.bridgeinternationalacademies.com
 
Only short listed candidates will be contacted

a Motor Vehicle Dealer in industrial area seeks to recruit candidates to fill in the following positions.

1) Branch Manager – Eldoret / Mombasa/Nairobi

The branch manager will be reporting to the Managing Director. 
The successful candidate will be responsible for the overall performance of the branch ensuring delivery of superior service delivery to clients of new vehicle sales, parts, service and repair.

Key Responsibilities
  • Participate in the development of, recommend, and implement strategic policies to enhance branch performance.
  • Ensure the Branch meets budgeted targets and yields profitability.
  • Provide administrative oversight on business development initiatives at the branch.
  • Co-ordinate operations of all departments within the Branch ensuring efficiency.
  • Mentor, appraise and review periodic performance of branch staff for higher performance
  • Ensure security of company premises
Qualifications
  • University degree preferably in marketing
  • Minimum of 8 years supervisory experience in a motor related industry
  • Demonstrated business development experience.
  • Enjoy being measured and judged by financial & administrative performance results
2) Service Manager – Mombasa/Nairobi

Above candidate will be reporting to the Managing Director.
The successful candidate will be responsible for ensuring vehicle service / repair is undertaken in a timely and correct manner ensuring customer care / satisfaction.

Key Responsibilities
  • Plan, prepare and drive the implementation of workshop policies and procedures ensuring compliance.
  • Evaluate, advice and oversee the cost effective, sustainable and timely service / repair of client vehicles and ensuring completeness in repair solutions at all times.
  • Ensure client enquires are addressed in a courteous, customer friendly and timely manner.
  • Assign mentor, appraise and review periodic performance of assigned staff.
Qualifications
  • University degree or equivalent in Mechanical Engineering.
  • Minimum of 7 years supervisory experience in a busy vehicle service / repair environment is essential.
  • Computer literacy essential
3) Service Advisor

Key Tasks and Responsibilities
  • Must be able to understand and explain the maintenance that a car may need, give price estimates and make suggestions about future work.
  • To ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
  • To receive customer enquiries by telephone and in person and successfully convert these into service bookings.
  • To maximize service sales and profitability by selling core, value added and incremental products.
  • To record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.
Qualifications, Training and Experience
  • Certificate/Diploma in Business management
  • Current knowledge of manufacturer’s warranty procedures and documentation.
  • Current knowledge of Mechanical Breakdown Insurance company procedures and documentation.
  • Ability to communicate clearly and unambiguously with customers, members of public and other staff members and record all such interaction accurately.
  • Ability to calm and manage distressed and otherwise difficult customers in an effective manner.
  • Must be skilled at listening, problem solving and communicating orally.
  • A thorough knowledge of cars and repair work is necessary.
4) Sales Executives – Eldoret / Meru / Mombasa /Nairobi

Reporting to the Sales Manager, the successful candidates will be responsible for advising clients and selling the various vehicle models.

Key Responsibilities
  • Implement the company sales strategy
  • Identify client budget and needs, and sell appropriate vehicle while achieving sales targets.
  • Keep abreast of incoming inventory, features, accessories and advice clients accordingly
Qualifications
  • University degree preferably in marketing
  • Minimum of 3 years demonstrated selling experience
  • Computer literacy essential
  • Strong communicating skills and able to relate with diverse clients
  • Enjoy being measured and judged by financial performance results
Interested and qualified candidates should send their applications to recruitment@careerresources.co.ke before 22nd March 2013 and remember to indicate the position you are applying for as the email subject.

a Motor Vehicle Dealer in industrial area seeks to recruit candidates to fill in the following positions.

1) Branch Manager – Eldoret / Mombasa/Nairobi

The branch manager will be reporting to the Managing Director. 
The successful candidate will be responsible for the overall performance of the branch ensuring delivery of superior service delivery to clients of new vehicle sales, parts, service and repair.

Key Responsibilities
  • Participate in the development of, recommend, and implement strategic policies to enhance branch performance.
  • Ensure the Branch meets budgeted targets and yields profitability.
  • Provide administrative oversight on business development initiatives at the branch.
  • Co-ordinate operations of all departments within the Branch ensuring efficiency.
  • Mentor, appraise and review periodic performance of branch staff for higher performance
  • Ensure security of company premises
Qualifications
  • University degree preferably in marketing
  • Minimum of 8 years supervisory experience in a motor related industry
  • Demonstrated business development experience.
  • Enjoy being measured and judged by financial & administrative performance results
2) Service Manager – Mombasa/Nairobi

Above candidate will be reporting to the Managing Director.
The successful candidate will be responsible for ensuring vehicle service / repair is undertaken in a timely and correct manner ensuring customer care / satisfaction.

Key Responsibilities
  • Plan, prepare and drive the implementation of workshop policies and procedures ensuring compliance.
  • Evaluate, advice and oversee the cost effective, sustainable and timely service / repair of client vehicles and ensuring completeness in repair solutions at all times.
  • Ensure client enquires are addressed in a courteous, customer friendly and timely manner.
  • Assign mentor, appraise and review periodic performance of assigned staff.
Qualifications
  • University degree or equivalent in Mechanical Engineering.
  • Minimum of 7 years supervisory experience in a busy vehicle service / repair environment is essential.
  • Computer literacy essential
3) Service Advisor

Key Tasks and Responsibilities
  • Must be able to understand and explain the maintenance that a car may need, give price estimates and make suggestions about future work.
  • To ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
  • To receive customer enquiries by telephone and in person and successfully convert these into service bookings.
  • To maximize service sales and profitability by selling core, value added and incremental products.
  • To record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.
Qualifications, Training and Experience
  • Certificate/Diploma in Business management
  • Current knowledge of manufacturer’s warranty procedures and documentation.
  • Current knowledge of Mechanical Breakdown Insurance company procedures and documentation.
  • Ability to communicate clearly and unambiguously with customers, members of public and other staff members and record all such interaction accurately.
  • Ability to calm and manage distressed and otherwise difficult customers in an effective manner.
  • Must be skilled at listening, problem solving and communicating orally.
  • A thorough knowledge of cars and repair work is necessary.
4) Sales Executives – Eldoret / Meru / Mombasa /Nairobi

Reporting to the Sales Manager, the successful candidates will be responsible for advising clients and selling the various vehicle models.

Key Responsibilities
  • Implement the company sales strategy
  • Identify client budget and needs, and sell appropriate vehicle while achieving sales targets.
  • Keep abreast of incoming inventory, features, accessories and advice clients accordingly
Qualifications
  • University degree preferably in marketing
  • Minimum of 3 years demonstrated selling experience
  • Computer literacy essential
  • Strong communicating skills and able to relate with diverse clients
  • Enjoy being measured and judged by financial performance results
Interested and qualified candidates should send their applications to recruitment@careerresources.co.ke before 22nd March 2013 and remember to indicate the position you are applying for as the email subject.

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