Safaricom Limited is the leading mobile telecommunications company in Kenya. 

We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. 

At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Senior Engineer - RAN Configuration & Support

Reporting to the Senior Manager: Configuration & Support, the position holder will be responsible for
  • Providing long term RAN system configuration and support; 
  • On callout for 24 hours daily; 
  • Providing 2nd line support to RAN system faults escalated from first line maintenance;
  • Interface with the supplier of the RAN equipment and follow up on escalated problem; 
  • RAN subsystem upgrades and major network configuration changes; 
  • Develop tools for automation and speed up the support processes
The job holder’s key responsibilities will be to:
  • Ensuring RAN systems (GSM, UMTS) and NEs continuously perform within or exceed KPIs;
  • Ensuring RAN systems and operational availability to support customer traffic;
  • Resolution of faults escalated from 1st Line maintenance teams within SLAs;
  • Ensuring all newly integrated RAN equipment follow & adhere to the laid down acceptance criteria;
  • Perform configuration changes on RAN Network elements & S/W upgrades to meet network KPIs;
  • Analyze network KPIs, logs and warnings and initiate corrective measures to resolve complaints and faults.
The ideal candidate should possess the following skills & competencies:
  • 3 years working experience in Telecommunications with at least 2 years’ experience in a GSM (RAN) Environment;
  • Relevant Huawei training and experience will be an added advantage;
  • Good understanding of 2G and 3G telecom networks i.e. elements, protocols, services, configuration etc.;
  • Good understanding of Software Upgrades, First Node Implementation, Feature Activations;
  • Experience in IuB over IP and HSDPA offload will be an added advantage;
  • Good working   practical knowledge & understanding of RAN;
  • Good working knowledge of UNIX, Linux, Windows, Oracle and SQL based database systems;
  • Good working knowledge of Microsoft Office tools;
  • Analytical & problem solving skills when handling faults;
  • Must be able to work without supervision & meet tight deadlines/schedules;
  • Presentation skills required occasionally when initiating the use of new procedures & long-term Network fault solutions;
  • Proactive & self-motivated;
  • Good public relations, communication & interpersonal skills when coordinating with contractor /other departments & suppliers;
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 

The deadline for application is Wednesday 12th December, 2012.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Via E-mail to:

Safaricom Limited is the leading mobile telecommunications company in Kenya. 

We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. 

At Safaricom, we take pride in our talent and develop them to realize their maximum potential!

M-PESA Product Development Manager
Reporting to the Senior Manager – M-PESA Product Development and, the job holder support the development of products/enhancements through the approved processes and provide support for projects to ensure that project deliverable are met on time and within budget.

The job holder’s key responsibilities will be to:
  • Active support and contribution to the Vodafone Roadmap in order to drive collaboration between Safaricom and Vodafone;
  • Follow up on implementation of roadmap items with Vodafone;
  • Identification of new opportunities for system improvements, documentation of the same and final delivery;
  • Tracking of agreed Vodafone delivery to ensure timelines are met as planned;
  • Project Manage the delivery of new functionality and system enhancements to the market, including requirement specification, testing, documentation of processes & procedures;
  • Pilot of functionality where required;
  • End to Ends tests for all products in development stage and post launch initiatives;
  • Identify & implement local changes for process improvement, in liaison with internal stakeholders from technical and other departments;
  • Provide Product Support to Customer Care, Operations, Finance and other internal Sections on functionality issues;
  • Work with the external and internal technical teams to ensure efficient resolution of all system issues
  • Proactively research & investigate functionality suitable for the local market and discuss with key stakeholders to obtain buy-in;
  • Provide weekly progress reports, project reports & management performance report for Safaricom management.
Minimum Requirements:
  • Bachelor’s degree in a relevant field -Technical field;
  • At least 3-4 years in project management  with experience in ICT project management;
  • Project management certification from a recognized body will be an added advantage;
  • Good understanding of the mobile technology and mobile money trends across the world.
  • Excellent written and verbal communication skills coupled with good listening and critical reasoning;
  • Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken;
  • A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills;
  • A proven team player with excellent communication and interpersonal skills.
If you are up to the challenge and possess the necessary qualification and experience, please send your resume and application letter indicating why you are the most suitable candidate for the role clearly quoting the job title and Ref No to the address below by Wednesday the 12th Dec 2012.

Senior Manager-Talent Acquisition,
Safaricom Limited,
Via email to:

Position: Project Coordinator
Responsible To: Country Director   
Location: Kisii office with occasional travel to field sites and Nairobi
Start Date: ASAP
Duration: 12 months
Salary: Kshs 210,000 - 240,429 per month (dependant on relevant experience)
Benefits: Insurance cover, 15% of Basic Salary as House Allowance, and annual leave entitlement of 24 days per annum at the completion of 12 months of continuous employment with Merlin.

Only short-listed applicants will be contacted. 

Due to the urgency of this position, applications will be shortlisted on a regular basis and we may offer this post before the closing date.

Please note: this is a local recruitment position (nationals are encouraged to apply).

Merlin International Profile
Merlin is the only specialist UK charity which responds worldwide with vital health care and medical relief for vulnerable people caught up in natural disasters, conflict, disease and health system collapse. 

Each year, Merlin helps more than 15 million people in up to 20 countries.

Context and Background
Merlin has been working in Kenya since 1998.  

Merlin is currently operational in two geographic regions: Nyanza Province and Turkana in western Kenya. In addition to the country office in Nairobi, Merlin maintains offices in Kisii in Nyanza Province and Lodwar in Turkana.  

Merlin is currently implementing three projects based in Kisii: two addressing HIV/AIDS and TB, and one aimed at reducing malaria incidence.

The overall objective of Merlin’s work in Kenya is to contribute to a reduction of health inequalities and to a reversal in the current downward trend in health related indicators. 

Merlin does this by responding to emergency needs as well as continuing to build on lasting working relationships with communities and local partners; supporting the strengthening of the Kenyan health system; approaching health problems with innovative interventions; developing answers to key practical questions through operational research; and using the lessons learned at local levels to feed into national-level programming and planning.

Main purpose of the role
The main purpose of the role is to provide programme support, development and implementation. 

Ensure relevant Merlin procedures and best practices are followed in relation to logistics, security, and human resource management.

Overall Objectives (scope)
  • To promote Merlin’s objectives and respect the code of conduct.
  • To respect Merlin’s internal procedures and Kenyan laws in carrying out the position responsibilities.
  • Be responsible for ensuring the effective and efficient management and coordination of the projects carried out by the Kisii field office, consistent with project objectives. The post holder will work in close collaboration with the Country Director and other members of the Country Management Team, as well as local partners and the Ministry of Health

Management / Programme Development
  • Overall responsibility for effective and efficient management of the projects to meet project objectives, consistent with the project management cycle and in accordance with Merlin principles, policies and procedures.
  • Ensure project activities are undertaken in accordance with the terms and conditions of the contract with partner agencies (including donors) and that the projects are implemented without undue disruption.
  • Ensure monitoring systems are developed and in place and that project reviews and evaluations are carried out as planned with the appropriate participation of stakeholders and partners at all stages.
  • Employ participatory approaches for the development of links with community groups to raise awareness, increase knowledge and change attitudes and practices towards health issues.
  • Support the Project Health Coordinator in managing action-based research in HIV/AIDS, TB and malaria. Assist in the process of work plan development, field research, analysis, documentation and dissemination.
  • Ensure all relevant authorities are included in the planning, implementation and monitoring of the projects.
  • Work closely with the MoH, target groups and other stakeholders to develop participatory training materials and to provide training to the health workers, community groups and communities. All training materials should be pre-tested and translated if necessary.
  • Develop effective coordination mechanisms between the project and with other potential or active partners in the field.
  • Ensure narrative and financial reports are completed in accordance with the requirements of Merlin and the donor/s
  • In collaboration with the project leads, ensure detailed work plans are prepared and monitored, in relation to project objectives.
  • Develop TORs, identify external consultants and facilitate and monitor the conduction of field work (i.e. surveys) and report production as identified in the project log frame.
  • Prepare accurate and timely project proposals.
  • Ensure team security and safety in line with Merlin security and safety policy. Amend local guidelines following consultation with Regional Logistics Coordinator and the Country Director.
  • Record and report any security incidents to the Nairobi country office.
  • Ensure Merlin administrative, financial and logistical systems/procedures are in place, maintained and adhered to so that all support functions are carried out effectively and efficiently.
  • Responsible for accurate budget control and has overall responsibility for financial management.
  • Ensure Merlin complies with all legal and bureaucratic requirements in the province of operation.
  • Ensure regular communications are maintained between the project and the Nairobi Office.
Human Resource Management
  • Overall management of project staff.
  • Directly supervise and support the work of the project leads, in conjunction with the Project Health Coordinator.
  • Overall responsibility for national staff selection, recruitment and dismissal. Ensure that staff appraisals are conducted as per Merlin standard requirements and procedures.
  • Ensure the identification, timely contracting and management of the inputs of short term specialist advisors/external trainers in conjunction with the Project Health Coordinator, the Country Health Director and the Country Director.
  • Maintain good inter-team communications and engender positive team dynamics.
  • Ensure that Merlin’s national staff policies and procedures are understood and correctly followed.
  • Support team members professionally and monitor and support stress management.
  • Represent Merlin to donors, provincial and national health authorities, NGOs, networks and other parties as necessary. Ensure all relevant parties are kept informed of Merlin activities as appropriate (e.g. donors, MoH, etc.).
  • Act as the project’s contact with the press and media, as directed by the Nairobi office.
  • Contribute towards the dissemination of lessons learnt and best practice through publications (general, health sector, academic) and presentations at conferences, in consultation with the Country Director, the Regional Health Advisor, and the London headquarters staff.
Person Specification
Qualifications, experience and competences
  • Proven experience of international programme management including project proposal and logical-framework development,
  • A university level qualification in public health, development, social sciences or other relevant area
  • Good understanding of humanitarian and development issues
  • Experience in the development and implementation of project monitoring and evaluation systems
  • Demonstrated experience in financial management, budget preparation, organisational and planning skills
  • Human resources management and capacity building skills
  • Strong leadership skills
  • Knowledge and experience of logistics and internal control systems.
  • Proven problem solving and organisational skills and Strong analytical and research skills
  • Experience of liaison with MoH, local authorities, NGOs, other agencies and donors
  • Ability to live and work in remote insecure areas
  • Strong communication skills, with excellent written and spoken English
  • Confident and proficient in the use of MS Office
  • Experience of establishing strong working relationships with colleagues from different functions and cultures
  • Experience of a flexible approach to managing and prioritising a high workload  and multiple tasks in a fast paced environment with tight deadlines
  • Experience of proactively identifying and addressing issues
  • An understanding of and commitment to Merlin’s mission and values
Qualifications, experience and competences
  • Good understanding of public health, primary health care and nutrition
  • Clinical background
  • Experience of programme development in a public health context
  • Experience in the processes and techniques involved in developing and using appropriate IEC/BCC resources and materials.
  • Previous work experience in Kenya and knowledge of the Kenya context is an advantage.
To apply for this position
All applications including cover letter and cv should be sent to:

HR Department,
Merlin, Nairobi Office,
P.O Box 3350 – 00200, 
Nairobi, Kenya

Or e-mail to:

Application deadline is 5:00pm on Wednesday, 19 December 2012. 

Please note that only short listed candidates will be contacted.

Data Protection
Please note that in accordance with the 1998 Data Protection Act, Merlin will hold and use personal information that you have given for the purpose of recruitment and employment. This information can be stored in manual and/or electronic form. 

This information may also be disclosed to third parties in accordance with the Data Protection Act.  In cases where a job offer is conditional on ensuring that potential employees’ names do not appear on counter terrorism lists generated by the United Nations, European Union or the United States due to donor funding requirements, Merlin will use the information that you have given for checking that your name does not appear on these lists.

Assistant Systems Developer


Reporting To: Systems Developer

Qualifications and Skills
  • A Degree/Diploma in Computer Science or IT
  • Web programming skills in HTML, CSS, PHP and MySQL with knowledge in the use of Macromedia Dreamweaver software for web development.
  • Experience working  with MVC coding  Frameworks.
  • Experience writing code in JavaScript.
  • Must have knowledge in Structured Query Language.
  • Basic knowledge  of SMS/USSD technologies. A working knowledge of  Kannel SMS server will be an added advantage.
  • Computer Networking Skills- LAN cabling, testing and configuration.
  • Graphic Design Skills with the ability to use either Adobe Photoshop or Adobe Illustrator will be an added advantage.
Tasks & Responsibilities

Reporting to the Systems Developer, the assistant developer will be responsible for the following:
  • Participating in the development and maintenance of the company database.
  • Maintaining error logs
  • Daily, weekly,monthly and annual reporting to management.
  • Updating the company website.
  • Providing technical support to the company's staff.
  • Making data backups.
  • Troubleshooting computer hardware and software.
  • Troubleshooting network faults.
  • Designing the company's artwork, including newspaper adverts and internal forms.
  • Liaising with third party service providers and suppliers
The Candidates Must Be/Have
  • Excellent analytical and trouble shooting skills for problem resolution.
  • Excellent communication and public relation skills.
  • Self motivated with the ability to prioritize tasks
  • Leadership skills, organisational and problem solving skills.
  • Basic Office Organisational skills (report, letter and minutes writing)
  • Neat and Presentable.
  • Team player.
  • Punctual.
  • Disciplined.
  • Integrity and Honesty a must
  • Fast learner.
Candidates should indicate their availability and expected remuneration.

Please hand deliver or email your CV and cover letter to Email:

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