Teachers Advisory Centre (TAC) Tutors

237 Posts

Advert No 4/2014
The Teachers Service Commission is advertising 237 vacant posts for TAC Tutors. 

Applications are invited from qualified teachers who should fulfil the following conditions:
I. Must have served as a P1 teacher and have a Bachelor of Education Degree or its equivalent from a recognized university.
II. Be serving as Approved Teacher I / Graduate Teacher I Job Group ‘L’ and above.
III. Must be conversant with:-
a. Curriculum development, implementation, supervision and evaluation,
b. Current trends in Education and Training,
c. Institutional Financial Management and Procurement Procedures,

d. Educational Research Practices, Structure and Functions of TSC under the new Constitution,
e. TSC Code of Regulation for Teachers, TSC Code of Conduct and Ethics, and TSC Act 2012,
f. Basic Education Act, 2013, KNEC Act 2012 and other relevant legal provisions,
g. General School Administration.
IV. Have served as an institutional administrator or in any other position of responsibility for not less than 5 years.
V. Must have demonstrated merit in work performance and results.
VI. Must comply with requirements of Chapter Six (6) of the Constitution.
Successful applicants will be required to perform the following duties among others:
I. Advise teachers on best practices in curriculum implementation.
II. Update teachers on emerging issues on curriculum changes, pedagogy, content coverage and training.
III. Establish Sub-county Teacher Advisory Resource Centres and develop curriculum support materials.
IV. Inducting newly recruited teachers.
A Master’s Degree in Education and computer literacy will be added advantage. 

Those who have undergone Teachers Proficiency Course (TPC) successfully will also have an added advantage.

Successful applicants will be deployed in any county as TAC Tutors.
Mode of Application
Applications should be sent online through our websitewww.teachersonline.go.ke.
The closing date for this advert is 7th November, 2014.
Gabriel K. Lengoiboni, CBS
Secretary/Chief Executive
Republic of Kenya
County Government of Migori
Office of the County Public Service Board

Migori County Public Service Board wishes to recruit competent and qualified persons to fill the following vacant position as per the Constitution of Kenya 2010 Chapter 11 and section 235 and the County Government Act No. 17 of 2012 Sections 44,45, 50 51, 58 and 63
1. Deputy County Secretary
One (1) Post
MCPSB /101/2014
(a) Duties and Responsibilities
  • To deputize the County Secretary
  • Responsible for the supervision of support functions, administration and ensuring synergy within the Governor’s office so as to deliver results.
  • Overseeing and co-coordinating the County’s procurement and warehousing functions and ensuring compliance with the Public procurement and Disposal act and regulations
  • Providing strategic direction in the performance of the support and operations functions of the Governor’s office5. Co-coordinating the Governors internal and external audits
  • Responsible for overseeing the financial service in line with Public Finance Management Act of the Governor’s office.
  • Any other duties that may be assigned by the office of the Governor
(b) Requirements for Appointment
  • Be a citizen of Kenya
  • Hold a degree from a recognized university in Social Sciences, Law, Public Administration, Finance or other degree in a related field.
  • Must have work experience of not less than 5 years, in administration, Financial management or Strategic management at a senior level.
  • Satisfy the requirement of Chapter six of the constitution,
  • Be conversant with the constitution of Kenya and County Government Act 2012,
  • Have ability to work in multi-ethnic environment with sensitivity and respect for diversity
  • Demonstrate thorough understanding of county development objectives and vision 2030;
  • Demonstrate understanding and commitment to the national values and principles of governance as outlined in articles 10 and 232 of the constitution of Kenya.
(c) Terms of Service: Contract / Permanent
2. Director County Administrative Services
One (1) Post
MCPSB /102/2014
(a) Duties and Responsibilities
The Director in charge of County Administrative services will be responsible to the Deputy County Secretary for the following:
  • Assist the County Secretary in coordinating functions and duties and follow up to ensure that decisions are implemented and discharged as directed by the Executive to the respective departments;
  • Ensure efficiency in the management of the County resources within the County;
  • Ensure that different departmental offices align their service delivery to the priorities and objectives set out in the County policies and plans.
  • Develop and implement organizational strategies and policies, and directing a broad range of services including office allocation and hospitality management;
  • Improve processes and policies, manage administrative staff and play a role in long-term organizational planning;
  • Coordinate Cabinet Subcommittees, reviewing county policies, legislations and programs
  • Coordinate the preparation of the Quarterly, Semi-Annual and Annual Reports for Submission to the County Assembly;
  • Coordinate the preparation of the County Bills for publication and Submission to the County Assembly;
  • Implementation of policies and development plans relating to the department; and
  • Ensure prudence in the use of allocated resources
  • Any other duty as may be assigned from time to time;
(b) Requirements for Appointment
  • Have a Bachelors degree in Social Sciences or its equivalent from a recognized Institution.
  • At least 5 years working experience at a senior management level
  • Be conversant with government protocols and etiquette.
  • Excellent interpersonal and communication skills
(c) Terms of Service: Contract/Permanent.
1. Deputy Director Protocal Function
One (1) Post
MCPSB /103/2014
(a) Duties and Responsibilities
  • To provide protocol guidance to H.E the Governor and the Deputy Governor (DG), and senior officers of Migori County Government, as well as the partners of these officers as needed;
  • To serves as a liaison with protocol officials in the Migori County Government and other VIPs;
  • To assist with questions of protocol, precedence, and local customs and practices;
  • To facilitate meetings, by ensuring proper etiquette for official engagements, and streamline interactions with dignitaries and other important guests
  • To plan events and focus more on personnel issues;
  • To guide leaders, be they elected officials or corporate executives, away from etiquette or cultural mistakes through research and a great deal of tact.
  • To engage in quite a bit of direct advising and coach senior Government officials or speakers about what to do and how to act;
  • Depending on the seriousness of the event or engagement in question, to help rehearse or practice different greetings or role-play potentially tough scenarios;
  • When foreign cultures are involved, to research potentially offensive customs or turns of phrase, and coach all travelers of common mistakes and ways to avoid them;
  • To exercise Judgment, be able to work independently and respond to time-sensitive deadlines and show initiative and use own judgment in deciding technical arrangements for official functions
  • To draft routine official and social correspondence related to protocol and events for H.E the Governor’s signature, including letters of thanks, condolence, or congratulations, or may task appropriate sections to provide drafts, as necessary;
  • To receive and distribute incoming circular diplomatic notes from VIPS and maintain master file of these documents.
  • Inventories and requests replenishment of H.E the Governor’s supply of official stationery, invitation cards, place cards, menu cards, etc;
  • To work closely with the office of the County Secretary, Public Affairs, and other Government sections, compiles biographic information on prominent Migori County personalities, as needed/requested;
  • To Assists with arrival and departure arrangements at Kenyan Airports for H.E the Governor, and other VIPs of the County Government and other agencies.
  • To establish and maintain working contacts with airline staff, police, customs, and other relevant officials at airport;
  • To review newspapers for items of social interest--marriage, birth, death, and change of social/business status of well-known County Government personalities. Clip articles and/or advise Front Office of events.
(b) Requirements for Appointment
  • Have a Bachelors degree in Social Sciences , International Relations and Communication (PR) or its equivalent from a university recognized in Kenya;
  • At least three years of relevant work experience in the areas of protocol in Diplomatic Mission or an International Organization;
  • Demonstrates knowledge of protocol related requirements and administrative processes and procedures;
  • Demonstrates professional competency and mastery of subject matter; efficiency and commitment in meeting deadlines and achieving results;
  • Adequate knowledge and experience with relevant computer software (MS Office suite and Lotus Notes);
  • Ability to draft a wide range of correspondences, speak and write clearly and effectively and tailors language, tone, style and format to match audience;
  • Sound planning and organizational skills and ability to prioritize and deliver assignments as required;
  • Good judgment and tact when handling sensitive issues;
  • Self-driven with ability to work independently with excellent interpersonal and communication skills;
  • Be conversant with government protocols and etiquette;
  • Must satisfy the requirements of Chapter six of the constitution of Kenya 2010 .
(c) Terms of Service: Contract/Permanent.
How to Apply:
1. All applications should be submitted in a sealed envelope clearly marked on the top left side indicating the reference number for position applied for and addressed to:
The Chairman, 
Migori County Public Service Board, 
P.O Box 365- 40400 
Migori- Suna
2. Hand delivered applications should be dropped at the offices of the Migori County Public Service Board located at Msomi Teachers’ College on Migori.
3. All applications should reach the Chairman Migori County Public Service Board on or before Wednesday 30th October, 2014.

4. Shortlisted candidates will be required to produce their original identity cards, academic and Professional certificates and testimonials.
5. For candidates to meet the requirements of chapter six of the Constitution of Kenya 2010, applicants must obtain the following clearance:
  • Tax compliance certificate from KRA
  • Clearance certificate from HELB
  • Clearance certificate from Ethics and Anti corruption Commission (EACC)
  • Certificate of good conduct from Criminal Investigation Department
NB: Women, People living With Disabilities and Marginalized Groups are encouraged to apply,
Only shortlisted and successful candidate will be contacted;
Canvassing in any form will lead to automatic disqualification;

Migori County Public Service Board is an equal opportunity employer.

CCTV Africa is China Central Television’s news productions center which was launched in Kenya on January 11, 2012. 

CCTV-Africa is expanding and is seeking experienced, dynamic and professional applicants for the following job vacancies:-

1. Desk Planner
2. News Anchor
3. Business Editor
4. Sports Editor
5. Talk Show Producer
6. Video Editor
7. Studio Director
8. TV Graphics Designer
9. Vision Mixer
10. Sound Operator
11. Social Media Manager
12. Social Media Editor
13. Master Control
14. IT and Communication
15. Electrical Maintenance Engineer
16. Electrical Technician/Engineer 
17. Studio Technician/Engineer
All the above positions are on a full-time basis. 

Candidates should have:
  • Minimum two years’ experience in the television industry
  • Excellent verbal and written communication skills in English
  • University bachelor degree or above
  • Calm under pressure - and a strong team player
All the positions are located in Nairobi, Kenya. 

If you are interested, please send your CV, cover letter and video links for your work to
recruitment@cctvafrica.co.ke; or cctvafricajobs@gmail.com
The British Council is UK’s international organisation for educational opportunities and cultural relations. 

We build trust and understanding between people worldwide by enabling them to share ideas and knowledge. 
Programme Manager - Prevention of Violence against Women and Girls through Football
The British Council, together with partners in the UK and Kenya have developed a football-based programme in Kenya to work with young people on the prevention of violence against women and girls (VAWG), by building on the existing Premier Skills programme. 

British Council is seeking to locally appoint an experienced, full time, Kenya-based Programme Manager.
Key areas of responsibilities:-

  • Providing overall strategic leadership to the management of the Programme, with responsibility for meeting programme objectives and oversight of programme implementation in Kenya;
  • Ensuring the delivery of the programme meets the requirements and expectations of the funder;
  • Acting as spokesperson for the Programme, representing and advocating and communicating its work on local and national platforms;
  • Relationship management as the primary liaison between British Council internal project leadership both in Nairobi and the UK, national partners and local partners and stakeholders within the project communities;
  • Overseeing the monitoring and evaluation of the overall programme, and preparing reports to the client for timely submission;
  • Performance and results-based monitoring of the Programme and communicating this to funders, partners and stakeholders;
  • Managing and coordinating the work of all long- and short-term staff and subcontractors;
  • Managing the contributions and dynamics of the various partnerships in-country as well as the schedules and functioning of the national steering committee of the programme.
Qualification and Experience
  • Expertise in VAWG and track record of managing successful interventions, in particular those focused on attitude and behaviour change;
  • Experience of working with international donors/funders, and strong understanding of donor policies and approaches;
  • Track record of successful management, design and delivery of complex programmes for large international donors (minimum of five years’ experience);
  • Strong team-building skills and experience of relationship and partner management, including managing teams across multiple sites and working with international and national partner organisations;
  • A strong learning orientation and commitment to improving the global evidence base on what works to prevent violence against women and girls;
  • Experience of managing monitoring and evaluation processes and measuring results, with excellent client reporting skills;
  • Excellent financial management and reporting skills;
  • Excellent communication skills, including strong presentation and facilitation skills and ability to work on VAWG/gender equality in a sensitive, context-appropriate way;
  • Extensive experience of working in Sub-Saharan Africa, particularly Kenya;
  • Relevant degree e.g. social studies, gender, politics.
Applicants who meet the essential requirements of the post should visit http://www.britishcouncil.co.ke/jobs and follow the “Job Opportunities Worldwide” tab and look for “See our current vacancies”. Click on “External Vacancies” and filter for “Kenya”.

The British Council is committed to a Child Protection Policy: applications will be considered only for candidates who declare their agreement to the policy.

Deadline for receiving applications is 29th October 2014. 

Please disclose your current package in your application. 

Only candidates who are successful during short-listing will be contacted.

British Council is an Equal Opportunity Employer.

The British Council is UK’s international organisation for educational opportunities and cultural relations. 

We build trust and understanding between people worldwide by enabling them to share ideas and knowledge.
Facilities and Administration Manager
We are seeking to recruit an experienced, proactive and dynamic Facilities Manager to assume overall responsibility for the management, maintenance and running of the British Council’s Office in Upper Hill and a number of staff residences. 

The Post Holder will lead on all aspects of Health, Safety & Security, as well overseeing outsourced cleaning, gardening and catering services.

Key areas of responsibility:-
  • Ensure that the British Council office and residences are managed and maintained effectively.
  • Ensure that HSS (Health, Safety and Security) standards are met in all premises and staff residences.
  • Manage inventories.
  • Support the negotiation of new leases and renewals in line with corporate standards and within local market values and ensure best value for money.
  • Support the management of maintenance contracts to ensure that they are negotiated to offer the best possible value and return for British Council.
  • Effective management of the facilities and administrative related vendors.
  • Ensure the appropriate management of insurance for all premises.
  • Management of the Kenya Business Continuity Plan (BCP).
  • Promote awareness and compliance of Health, Safety, Fire and Security management.
  • Ensure the Kenya Transport policy is up to date and adhered to.
  • Oversee IT management.
  • Ensure that we are fully compliant and proactive in all areas of our global environment policy.
  • Management of annual premises budget.
  • Ensure a high standard of internal customer care within the team.
  • Line manage up to 5 Business Support Services staff.
Qualifications and Experience
  • Degree level qualification in a relevant discipline (e.g. Business and/or Management / Estate Management)
  • Financial, Business and Management skills
  • Tendering and Procurement skills
  • A strong track record in Facilities Management
  • Customer Services
Applicants who meet the essential requirements of the post should visit http://www.britishcouncil.co.ke/ jobs and follow the “Job Opportunities Worldwide” tab and look for “See our current vacancies”. Click on “External Vacancies” and filter for “Kenya”.

The British Council is committed to a Child Protection Policy: applications will be considered only for candidates who declare their agreement to the policy.

Deadline for receiving applications is 29th October 2014. 

Please disclose your current package in your application.

Only candidates who are successful during short-listing will be contacted.

British Council is an Equal Opportunity Employer

Impact Research and Development Organization (IRDO) is a national NGO with its head-quarters in Kisumu and regional offices in 10 counties of Kenya. 

IRDO is currently funded by PEPFAR / CDC to implement a combination of evidence-based, cost-effective structural, biomedical and behavioral HIV prevention interventions that target the general populations, youth, key populations and HIV infected individuals. 

We are seeking experienced and qualified personnel to fill the position of Senior Data Manager / Analyst, based in Kisumu.

Job Summary: The successful candidate will be the in-charge of the data management systems of the program, ensuring that data of the highest quality are collected across all implementation sites. 

Specifically, s/he will support the development of data collection instruments, develop standard operating procedures for data management and analysis; design and maintain databases; oversee data collection, entry and storage; and perform data analysis and support manuscript development.

Key Responsibilities:
  • Provide technical support in all aspects of data management related to the program including: designing of data collection instruments; designing and maintaining program databases; planning and conducting data analyses, interpretation and dissemination; assessing data quality.
  • Identify and select the technology platform for the program database system; then, design, develop, and implement a relational database for the program to be used by the team.
  • Provide training, supervision, and support to the data team on data collection activities across all the sub-counties.
  • Ensure data quality through data validation checks, including discrepancy/inconsistency checks, real-time data monitoring, data cleaning, and report generation of records from the databases.
  • Prepare and present analysis reports, summary tables, and graphics as requested. This includes interpreting, presenting and discussing results with the program team.
Minimum Qualifications:
  • Masters Degree in Biostatistics, Statistics, Epidemiology, Applied Mathematics or related field
  • Excellent knowledge and experience with the development of relational database programs for entry of large data sets.
  • Minimum five years of professional experience conducting analysis of qualitative and quantitative program data
  • Proficiency in data management and excellent hands-on experience with major data analysis software packages (SPSS, SAS, STATA, CS Pro, etc). 
  • Proficiency in Ms. Access and Ms. Excel compulsory. Working knowledge of Microsoft SQL 2008 and above.
  • Expertise in statistical analysis, data management procedures and reports generation.
  • Demonstrated strong background in manuscript writing.
  • Experience in leadership and supervision.
Submit applications, complete with CV, copies of certificates and testimonials, letters from and telephone numbers of three professional referees, current and expected salary, to reach the undersigned not later than 27th October 2014.

The Human Resources Manager,
Impact Research and Development Organization,
P. O. Box 9171-40141,

Vacancy: Medical Representative
Are you a self-starter, able to achieve targets and possess strong communication skills?
Additional Requirements:
Bachelor’s degree in sciences or diploma or Nursing degree / nursing experience
Medical sales experience
Able to travel for at least 3 weeks in a month
Able to identify and establish new business
Able to grow existing brands and business
Understand market conditions and able to undertake relevant research
Must be a quick learner and possess commercial awareness
Able to maintain detailed and organized records and submit regular marketing reports

Able to present and communicate to prospective doctors/nurses on a one on one and formal setting.
Team player and able to close the deal
Able to host company suppliers and coordinate product launches and company events at all levels
Able to understand company products quickly and to continuously be updating the sales manager on market position.
Please send detailed CV to jobsattnf@gmail.com by October 31st, 2014

Vacancies: Senior Managers (Dairy, Seed & Inputs and Water Services)

3 Posts

Kenya Markets Trust, is a non-profit organisation working to transform the performance of key agricultural markets and basic service sectors so that they can function better and improve the lives of those participating in them whether as producers, employees or consumers.

To achieve these objectives KMT seeks to catalyse private sector innovation and partnerships, recognising that better functioning markets are the main mechanism for enabling economic growth and poverty reduction in Kenya.

KMT is seeking to recruit 3 Senior Managers to lead and coordinate its work in Dairy, Access to Quality Seed & Agricultural Inputs, and Improved Water Service Delivery. 

Reporting to the Portfolio Director, each Senior Manager will work with partners and KMT staff to set
sector strategy and provide technical know how and expertise to guide strategy implementation in their assigned sector. 

The successful candidate(s) will bring expertise in the practical application of market development approaches, as well as extensive experience in the relevant sector to which they have applied.

As part of KMT’s management team, he/she will be capable of setting sector strategy, managing implementing partners, building partnerships with the private sector and across government, and driving staff and team learning ensuring strong team performance through the delivery of results. 

Over the longer term, he/she will leverage successful strategy implementation in their chosen sector to attract additional funding in support of KMT’s market development mission.

Key Responsibilities
  • Develop and implement sector wide strategies that are aligned to and significantly contribute towards the achievement of KMT’s market development mission.
  • Accountable for all deliverables and results related to their specific sector, including maintaining focus on achieving impact at scale.
  • Develop partnerships with the private sector, government and other key market actors in the sector assigned
  • Develop and manage budget and resource, ensuring that the sector team has the resources required to deliver expected results.
  • Initiate and support various research process and ensure the use of evidence and results to inform strategy, promote learning and demonstrate impact and support innovation
  • Manage implementing partners and staff, working to promote the market development approach in all aspects of the sector related work
The Senior Manager will:
  • have demonstrable knowledge and senior level experience in the relevant sector
  • have extensive experience of stakeholder engagement; developing partnerships and managing relationships with the private sector, government (both central and local), donors, and NGOs.
  • have programme management expertise and experience and expertise in either the making markets work for the poor approach (M4P), USAID’s market facilitation approach and or value chain development
  • have strong relationship management skills, excellent communication and interpersonal skills and the ability to build relationships, influence and motivate employees, stakeholders and partners
  • possess prior M & E experience, particularly in the context of developing results chains and log frames, with prior knowledge of the Donor Committee for Enterprise Development’s (DCED) Results Measurement Standard for Private Sector Development Programmes an advantage
  • have strong financial management and reporting skills with experience managing sub contractual relationships and/or grant agreements• have strong analytical skills, excellent writing skills and be proficient in the use of MS Office tools
  • possess a high level of integrity and commitment to the vision of the organisation
  • be an enthusiastic, pragmatic and energetic hands-on individual
Applicants will have
  • a first degree in a relevant discipline such as Economics, Agribusiness, Development Studies, Business Management, Finance and Accounting, Marketing, and a post graduate qualification in a relevant discipline.
  • a minimum of 10 years’ working experience leading/managing a private sector development programme, preferably with a specific focus on market development, or value chain improvement; 
  • with at least 3 years’ experience gained at a management level.
  • Candidates with extensive experience leading and managing private sector companies in the relevant sectors are also strongly encouraged to apply.
If you are interested in the above position and meet the above criteria, please send in your application via electronic mail to SPMKMT@tgagroupea.com attaching a full résumé / curriculum vitæ and details of your current salary package in Microsoft Word Document (.doc /.docx) format.

Website: www.kenyamarkets.org

Your application should reach us on or before Saturday 8th November 2014. 

An attractive and competitive package will be offered to the appointed candidates.
Kuehne + Nagel Ltd is one of the world’s leading logistics group with about 63,000 employees stationed at over 1000 locations in over 100 countries worldwide and are skilled in all forms of global transport by sea, air, overland and in providing high quality integrated logistics services. 

Kuehne + Nagel is headquartered in Schindellegi, Switzerland.

Kuehne + Nagel seeks to recruit a highly competent and self-driven individual to fill in the following position in our Motor Vehicle Department in Nairobi.
Manager, Motor Vehicle Division, Nairobi
  • Build and maintain strong relationships with the customer’s management.
  • Analyse and manage motor vehicle projects from a logistics perspective.
  • Capable of developing the business.
  • Be the key contact person for all contract and operational matters.
  • Take responsibility and coordinate actions between respective Kuehne + Nagel operations globally with respect to problem solutions, improvement activities.
  • Retain customer business and improve contractual conditions leading to increased profitability.
  • Enhance existing customer business by offering additional services.
  • Align customer KPI requirements, secure comprehensive and correct reporting by Kuehne + Nagel operations, report KPI’s to customer, initiate corrective actions on Kuehne + Nagel and customer side.
  • Organise regular meetings with the client and relevant operations staff to report performance and receive an update from client on challenges and future plans.
  • Full P & L responsibility.
  • Cross-sell Kuehne + Nagel services.
  • Develop and implement account plans for clients.
  • Drive proactive suggestions for continuous improvement.
  • Maintain close communication with customer and Kuehne + Nagel’s operations team to ensure uniform understanding of customer expectations relative to operational solutions, timeline, costs and results.
  • Enforce SOP introduction and compliance.
Qualifications, Skills and Competencies
  • Degree in Business Management/Logistics.
  • Knowledge and experience in both air and sea import processes in Kenya.
  • Previous managerial experience with some accounting knowledge.
  • 5 years Experience in the Logistics Industry.
  • Excellent leadership, communication and team motivator.
  • Computer literate.
Qualified candidates should send their applications including a cover letter complete with a detailed updated CV with three referees and their email contacts. 

Applications should be addressed to hr.nairobi@kuehnenagel.com subject clearly marked with the respective position to reach us on or before 23rd October 2014. 

Only short listed candidates will be contacted.
Kericho Water & Sanitation Company Limited (KEWASCO) is a Private Company established under the company‘s Act CAP 486, Laws of Kenya and is wholly owned by the County Government of Kericho.

Incorporated in October 1997, we have been contracted by Lake Victoria South Water Services Board to provide Water & Sanitation services within Kericho County. This is through a Service Provision Agreement (SPA).

Our vision is to be a Model of Excellence in Water and Sanitation Services provision in the sector and to this end; we have implemented best practices in the sector especially in the automation of the Systems. 

In particular we have implemented a Customer Relation Management System in addition to our GIS System and our efficient billing and accounting software. 

Our mission is to optimally provide adequate, safe, reliable water and sanitation services to our customers at a commercially sustainable level: to this end we plan to implement world class performance, quality and efficiency management systems including ISO, Six Sigma, the Balanced Scorecard to mention but a few. 

We are committed to not only maintain the high level of customer satisfaction that we have achieved so far, but to also take it to the next level and maintain our position as a best practice organization. 

To support this we seek a customer centric and results-oriented, qualified and experienced individual to fill the position of Commercial Officer, a key member of Middle Level Management.
Commercial Officer (Customer Service)
Reporting to the Commercial & Finance Manager, you will be responsible for all things Commercial i.e. overseeing / supervising Revenue Collection, Credit Control, Meter Reading, Billing & Customer Relations with the primary aim of maximising revenues and enhancing customer satisfaction in the Company.

Main Duties and Responsibilities;
  • Develop departmental policies, procedures, actions plans and budgets in line with overall company mission and objectives and customer service charter
  • Ensure the effective implementation of the service delivery, revenue generation and collections strategies.
  • Effectively manage the customer service function in a manner that ensures the attainment of the set targets and promotes the Company’s brand.
  • Promote a customer centric culture throughout the organization by developing and implementing positive customer management systems that provide timely and high quality client services and disseminating company policy and procedures to customers.
  • Promote new ideas and business solutions that result in enhanced services to the existing and new clients
  • Maintain comprehensive commercial information, including up-to-date customer database, that support Company revenue objectives.
  • Ensure timely, complete and accurate meter reading, billing and subsequent collection.
  • Carry out customer surveys and propose improvements arising from feedback received.
  • Manage, lead and develop staff
  • Manage and guide the operations of the customer service and call centre teams in order to efficiently respond to queries and complaints, meet satisfaction targets and meet service delivery requirements.
Qualifications, Experience and Skills;
  • A Bachelor’s Degree in a Business related field (Commerce, Accounting, etc).
  • Postgraduate Qualification in customer service or related field is an advantage.
  • 5 years experience with at least 3 years at Supervisory Level in the customer service; water sector experience will be an advantage
  • Experience of developing and implementing customer management systems and processes
  • Proven experience of supervising a team; call centre management will be a definite advantage
  • Demonstrable experience with CRM is a definite advantage; experience with ERP systems, Water Billing Systems (M@jics Billing Software) and Sage Pastel Evolution Systems is desirable.
Terms of Service: The successful candidate will be offered on Permanent and Pensionable Terms.
How to Apply:
Applications should include a cover letter that demonstrates why you are the best candidate for the position you are applying for, a detailed up-to-date CV and photocopies of relevant testimonials, current and expected remuneration package, the names and addresses of three professional referees, an e-mail address and telephone number, and two (2) coloured passport size photos.

Applications must be sent via email to hr-recruit@kewasco.co.ke addressed to:

The Human Resources & Administration Manager
Kericho Water & Sanitation Co. Ltd
P O Box 1379 – 20200,

Only short-listed applicants will be contacted. 

Closing date: 31st October, 2014 at 5:00pm.

Please visit our website www.kewasco.co.ke for more information. 

This recruitment is supported by Adept Systems, Management Consultants

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