Call Center Agents and Supervisors

An upcoming BPO company in Kisumu, Kenya is looking for one hundred and fifty (150) born again, intelligent, hardworking, creative, resilient and ambitious call center agents and supervisors.

  • Born again
  • Degree from a recognized university (should have scored at least a 2nd class honors-Upper Division).
  • Excellent command of written and spoken English.
  • Ability to work in a fast paced, high pressure environment.
  • Ability to meet strict deadlines and targets.
  • Ability to work eight hours a day, during weekends and in shifts (any of the three shifts in a day).
  • Good typing skills
  • People from unprivileged backgrounds preferred.
Start date: Immediate

Salary: Basic of Ksh. 40,000 for agents and Ksh. 60,000 for supervisors.

Send your CV and a cover letter explaining why you are the right candidate for the job to

Position: Deputy Director Think Tank
Program / Department Summary:
The Yes Youth Can initiative is a USAID program that focuses on building youth-owned, youth-led and youth-managed institutional arrangements and capabilities at both national and county levels.
General Position Summary:
The Deputy Director of Think Tank – “Yes Youth Can” will work under the direction of the Executive Director of the Think Tankand develops the Think Tank operations such that youth across Kenya are able to better understand the issues of Kenyan youth, inform policies, and use this information to advocate for better youth policies at the county, regional and national levels.

This person manages research grants; organizes seminars and draft and releases of policy briefs; liaises with the Think Tank Advisory Committee and United States International University; and keeps website up-to-date. 

The Deputy Director provides systemic thinking on how to operationalize and construct operations of the Think Tank so that it is sustainable after the program closes.
Essential Job Functions:
Think Tank Operations
  • Use the Operations Manual as a basis for setting up Think Tank systems, including financial, communication, and procurement
  • Work closely with USIU and Mercy Corps staff to organize events seamlessly
  • Updates website with relevant research, events, and related information
  • With the Executive Director and USIU develop and implement a plan so that the Think Tank’s operations are shifted from MC to a youth-led, managed and organized entity.
Research Grants
  • Identify key topics for youth-led research, in consultation with Think Tank Board of Directors, International Advisory Board and NYBA Advisory Committee.
  • Draft and release RFAs for research grants in all regions
  • Organize review committees based on the Operations Manual to select grant applicants
  • Ensure awardees meet grant obligations on time and are financially compliant
Event Planning:
  • Organize seminars and talks at USIU and other venues on research that is relevant to youth policy
  • Organize policy discussions/forums/town halls at the Regional and County  level
  • Work with Leadership Manager to help youth bunges organize advocacy campaigns
  • Organize events with Leadership Manager between youth bunges and relevant legislators and Ministries.
  • Maintain communication with the NYBA advisory board and CountyBunges
  • Work with the Technology Team, to send SMS blasts to youth bunges on recent reports
  • Work with the Communications Manager to release policy briefs to relevant news outlets
  • Keep website up-to-date with relevant research, policy briefs and events
Reports To: Executive Director Think Tank
Knowledge and Experience:
  • Experience conducting youth research in Kenya
  • Experience with various research approaches (including quantitative, qualitative and participatory)
  • Experience working with multiple stakeholders, including universities and government
  • Advanced degree from a recognized college or university in social science. Each additional year of approved formal education may be substituted for one year of required work experience.
  • Experience balancing multiple projects and deadlines.
  • Experience influencing public policy
  • Excellent event planning skills
  • Demonstrated experience and skill in information analysis and writing comprehensive and high quality studies  
  • Familiarity with and a supportive attitude towards increasing youth voice in policy making
  • Prior project management experience and strong organizational skills
  • Excellent oral and written English skills
  • At least 7 years of experience in research and working with multiple stakeholders, including universities and government
Interested candidates who meet the above required qualifications and experience should submit on or before 7th May, 2012 at 4.00 p.m. a cover letter, detailed Curriculum Vitae (CV) listing three professional references (including a recent supervisor) to
Applicants must clearly indicate on the email subject;“Application for the position of Deputy Director Think Tank”

Applications without this subject heading will be disqualified. 

Please do not attach any certificates.

(ONLY Qualified short-listed candidates will be contacted)

Vacancy: Sales Trainer (Tanzania)

Duty Station:
Basic Purpose:
To impart knowledge on products, processes & systems and skill the role holders on the Company’s ways of working and thus enable them to achieve defined business metrics.

Principle Accountabilities:

  • Timely sign off of the training calendar.
  • Ensure that the training is delivered on time with the minimum defined number of people.
  • Conducting the steering council meeting with the client representative as per the defined calendar.
  • Responsible for effective communication with business. 
  • Should act as a bridge to bring the market realities to business and translate the business strategies at the ground level for implementation.
Knowledge and Skill Enhancement:
  • Effective training delivery as per the defined Training Man-days target.
  • Evaluating the extent of knowledge enhancement by conducting Job Knowledge Quiz’s
  • Impacting productivity of sales personnel by enhancing their sales skills
  • Continuous improvement in training delivery and content by analyzing PTR and feedback scores.
Customization of Content:
  • Understand and study the business challenges and the market reality of the region operating in.
  • Update one’s knowledge on country’s laws and regulations so as to customize content accordingly which helps the sales staff to sell products and resolve customer queries while complying with the local laws.
  • Get an in-depth understanding of the training requirements of the sales staff so as to modify the content accordingly.
The ideal candidate should:
  • Be in possession of a Graduate or Post Graduate qualification from a       recognised university
  • Have a minimum of 5-7 years CS experience, with at least 2 in the telecom sector
  • Strong Communication Skills – Both written and spoken
  • People person who has the ability to create bonds easily and quickly
  • Good Presentation Skills
  • Ability to engage and build relations with multiple stakeholders, including trainees, Managers, etc
  • Expert in MS- Office
  • Capacity to present self as a mentor who can be looked up to for guidance and knowledge
Application Process
Interested candidates are requested to submit their applications on e-mail, together with the latest copy of CV, day time telephone number and details of their current remuneration to: so as to be received on or before Tuesday 15th May 2012.

Estate Manager
A leading extensively integrated large scale estate in the Coast region of Kenya. 

The Company is looking for a suitable candidate to fill the above position.

The position will be based in Taveta. 

The holder will be expected to:
  • Be in-charge of the estate and be responsible for its day-to-day running, human resources and other estate operations for both crop and livestock.
  • Prepare business plans for the various estate enterprises and will be responsible for the financial management of the estate.
  • Innovatively and efficiently run the estate for optimal productivity and profitability.
  • Updating and safekeeping of all estate records and asset
The ideal candidate should:
  • Have a background in Agriculture, with training at degree or Diploma level.
  • Have experience in the extensive use of irrigation systems.
  • Have the ability to manage a estate with extensive activities.
  • Demonstrate experience in handling large scale estate equipment and machinery.
  • Possess a demonstrable ability to make budgets.
  • Be computer literate.
  • Possess strong supervisory & management skills.
  • Have at least 8 years experience in managing a estate with a workforce of over 700 employees.
Application Process

Interested candidates are requested to submit their applications on e-mail, together with the latest copy of CV, day time telephone number and details of their current remuneration to: so as to be received on or before Tuesday 15th May 2012.

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