Ipsos in Kenya

Can you deliver a first class service?

A promising and exciting career awaits you to join the winning team...

Ipsos is a world-leading research company operating in more than 80 countries. It has revenues in excess of €1Bn and employs 16,000 staff worldwide. 

Ipsos provides research services and strategic insight to the world’s largest corporations and many public sector organizations.
Ipsos is organized in each country of operation across its global business lines and its functions, in a matrix organization that is designed to achieve operational excellence, functional expertise and client satisfaction. 

The global business lines are research services that fall into the categories of marketing, advertising, loyalty, media, communications and technology and public affairs.
In Kenya, Ipsos is especially active in the media, communications and technology, public affairs and marketing research areas.

Credit Control Executive - Ipsos in Kenya

Key Accountabilities
  • Raising MediaCT invoices
  • Issuance of receipts for cash and cheque payments received
  • Customer Debt collection
  • Timely dispatch of customer monthly statements
  • Lean up of Media CT debtors account
  • Preparation and distribution of customers ageing analysis report
  • Preparation and reconciliation of individual debtors account
  • Timely response to internal and external client queries
  • Ensure that debts are paid in a timely manner
  • Meet cash & debtor Monthly collection targets set by the company and reporting performance as per WSBL
  • Continuously follow up on overdue invoices by telephone, email, letter and face to face meetings within agreed timelines
  • Maintain accurate records of all debt collection activity
  • Regular meetings with Project Managers and Client Service Executives to ensure all relevant debts are managed as necessary
  • Ensure that all transactions are compliant with the company credit policies
  • Provide accurate advice on billing queries
  • Respond promptly and completely to both client and internal enquiries
  • Recommend files for transfer to the Debt Recovery services
  • Providing ad-hoc reporting as and when requested
  • Post payments to accounts and allocate as required
  • Undertake account reconciliations as required
  • Ensure monthly processing deadlines are met
  • Send out monthly client statements/letters as may be agreed from time to time
  • Other duties as delegated from time to time by the Credit control Manager or any other designated person
Education and Essential Skills
  • A Diploma in the relevant field. Bachelor’s Degree will be added advantage
  • Holder of at least CPA Part 2
  • At least 2 years working experience in a credit control department in a busy environment
  • Familiar with accounts procedures, client ledgers, disbursements and office accounts
  • Knowledge of Research and Media Activities
  • Possess a good understanding of Excel, Word and general computer proficiency
  • Ability to manage & prioritize an extensive workload
  • Excellent communication skills at all levels
  • High standard of numeracy, accuracy with attention to detail
  • Strong organizational & time management skills
  • Ability to recognize potential risks to the company that should be escalated
  • A team player with a flexible approach and a willingness to learn
  • A self-starter who is pro-active and can set and achieve goals
If you are this person, then you are right for us and we are right for you!
This is a challenging opportunity for a dedicated and highly motivated professional, with a strong commitment to Ipsos values.

If you believe you are the candidate we are looking for, please submit your application and CV in detailing your experience for the post and include daytime telephone contacts to careers-ke@ipsos.com.

Applications will not be considered if covering letter is not attached.

Include “Credit Control Executive” in the cover letter and email subject header.

Only short-listed candidates will be contacted. 

Deadline for application: Friday, 7th February 2013

For more information on Ipsos please visit: www.ipsos.com
Position: Sales Executive
Location: Nairobi      
Industry: Manufacturing       

Our client a leading enterprise dedicated to promoting the use of renewable energy in Africa seeks to recruit sales executives.
Key Duties and Responsibilities

  • To aggressively seek out new business leads for our range of renewable energy products.
  • To prepare presentations and proposal to potential clients through direct communication. Face to face meetings, telephone calls, emails and presentations.
  • Undertake client assessments and site surveys.
  • Forge a link between the clients and the technical personnel to ensure all the client’s needs are addressed.
  • To participate in company promotional activities such as Expo and trade shows
  • Timely submission of Daily, Weekly and monthly reports.
  • To continuously seek linkages and network with related sectors
Key Performance Indicators (KPIs)
  • Achieve the agreed set targets and growth in sales volume and new business leads
  • Submission of reports in a timely manner
  • Proactive, motivated and aggressive personality
  • Successfully management of the sales generation processes
  • Effective communication with all concerned party
  • Minimum diploma in sales & marketing, Technical or related business course.
  • Excellent communicator.
  • Natural flair in marketing.
  • Experience in renewable energy sector is an added advantage.
  • 2-3 years work experience.
  • Availability should be immediate.
To apply, send your CV and cover letter only to recruit@flexi-personnel.com before 18th February, 2014. 

Clearly indicate the position applied for and the minimum salary expectation on the subject line.

Dynamic People Consulting is recruiting a Personal Assistant / Human Resource Administrator for one of its clients. 

The main role of the Personal Assistant / HR Administrator will be to provide an efficient and responsive administrative, organizational, and logistical service to the Managing Director.
The Personal Assistant / HR Administrator will specifically be responsible for the following:

  • Manage the information systems and provide administrative and HR support to other departments and managers
  • Coordinate and administer the Managing Director’s calendar;
  • Arrange and book travel, accommodation, including managing visa schedules and documentation for the Managing Director;
  • Compose and prepare correspondence, reports, memorandums, agendas and minutes of meetings;
  • Maintain good filing systems for smooth data retrieving;
  • Maintain the meeting room and boardroom diary, ensuring the meeting room and board rooms are well stocked and prepared for occupancy;
  • Assist management to develop workforce by recruiting, selecting, orienting and training employees;
  • Maintain a safe and secure work environment and work with management to develop personal growth opportunities;
  • Identify training and development opportunities, organize staff training workshops and activities and assist with management of outside training opportunities and procedures;
  • Provide information and assistance to staff and management on Human Resource and work related issues.
The successful candidate should have the following qualifications:
  • Bachelor’s Degree in Business Administration or other related field;
  • Three to Four (3 - 4) years experience working in a similar position;
  • Have knowledge of government statutory policies, procedures, laws, rules and regulations;
  • Must have previous administrative experience within a fast paced environment;
  • Demonstrate ability to effectively plan and organize workload;
  • Should be flexible and possess the ability to work independently;
  • Possess excellent verbal and written communication skills;
  • Possess strong interpersonal and presentation skills.
If you believe you qualify for this position, please apply for the position by uploading your CV to our website: www.dpckenya.com  under Vacancies.

Only qualified candidates shall be contacted
Rural Development Solutions Limited is a leading provider of off-grid power and energy solutions throughout the rural areas of Kenya. 

We seek to invite applications from suitably qualified individuals for the position of Corporate Finance Intern to be based in Nairobi.
Reporting to the Accountant, key responsibilities for this position are:-

  • Creating annual/monthly/quarterly schedules
  • Work with general ledger accounts
  • Assist in daily treasury operations
  • Perform reconcilement of banking activities
  • Perform reconcilement of cash applied
  • Assist with month-end close process and journal entries
  • Assist with compliance requirements
  • Monitor and track key financial operational benchmarks
  • Assist in the implementation of new financial systems and procedures
  • Creation of payment plans
  • Preparation of monthly and annual cashflow projections
  • Evaluation of sensitivity analyses
  • Evaluation of Project Budgets
  • Internal Compliance Checks and Reporting
  • Financial statement analysis
Qualifications, Skills and Competencies Requirements
  • A Bachelors Degree or Diploma in Finance, Actuarial Science, Statistics, or related field
  • Strong academic performance record
  • Progress with studies towards achievement of appropriate professional qualifications
  • Strong interpersonal and communication skills, knowledge of
  • Proficiency in computer applications
  • Possession of a valid driving license would be desirable
Interested candidates should submit their applications via e-mail to asunta.wangechi@rudeso.com indicating the position of the job applied for on the subject line with a detailed resume and a cover letter stating their current position, anticipated remuneration level, e-mail, contact address, telephone number and addresses of three referees to reach us on or before 7th February 2014
The Office Manager,
Rural Development Solutions Limited,
P. O. Box 2000-00621, Village Market,

Rural Development Solutions is a leading provider of off grid power and energy solutions throughout the rural areas of Kenya.

We seek to invite applicants from suitably qualified individuals for the position of off-grid power engineering interns to be based in Ndhiwa, Kendu Bay and Rodi K’opany Towns in Homa Bay County, Kenya (3 positions).
Job Description

The job description of the off-grid power engineer will be as follows;
  • Responsible for project records, documentation acceptance to customers
  • Preparation of technical proposal reports and to establish document controls
  • Designing of off-grid power solutions and other power systems including preparations of drawings and specifications, bill of quantities etc.
  • Ensuring correct standards are maintained in the designs and implementation of projects mainly in off-grid and general earthworks
  • Supervise construction of off-grid project installations
  • Planning, directing, controlling operation and maintenance of off-grid installation works in the areas of operation
  • Training of technical support staff and other officers working in the various project teams
  • Evaluation of sub-contractor performance
Qualifications, experience and requirements:
  • Must be in possession of either a Bachelor of Science degree or a Diploma in Electrical Engineering with Electrical Power/Electronics Option or its equivalent from a recognized university
  • Prior experience and professional competence in planning and design of off grid power projects and familiarity with appropriate engineering and mapping software will be an added advantage
  • Acute analytical skills as well as ability to work under pressure to meet strict deadlines
  • Be in possession of a clean driving license (Class B desirable)
Interested candidates should submit their applications via e-mail to asunta.wangechi@rudeso.com indicating the position of the job applied for on the subject line with a detailed resume and a cover letter stating their current position, anticipated remuneration level, e-mail, contact address, telephone number and addresses of three referees to reach us on or before 7th February 2014.

The Office Manager,
Rural Development Solutions Limited,
P. O. Box 2000-00621, Village Market, 
PR and Marketing Executive

  • Planning publicity strategies and campaigns
  • Writing and producing presentations and press releases
  • Dealing with enquiries from the public, the press, and related organisations
  • Organising promotional events such as press conferences, open days, exhibitions, tours and visits
  • Speaking publicly at interviews, press conferences and presentations
  • Providing clients with information about new promotional opportunities and current PR campaigns progress
  • Analysing media coverage
  • Commissioning or undertaking relevant market research
  • Liaising with clients, managerial and journalistic staff about budgets, timescales and objectives
  • Designing, writing and/or producing presentations, press releases, articles, leaflets, ‘in-house' journals, reports, publicity brochures, information for web sites and promotional videos.
Skills and Qualifications
  • A Bachelor’s degree in PR or Marketing
  • 2 years experience working in a similar role
  • Experience in the media industry or music industry is a must
Email CV and salary requirements to recruitment@odumont.com with “PR and Marketing Executive” in the subject line.
Our Client is a branding company committed to transforming African businesses into global brands through innovation and strategy alignment to fit the client’s specific needs. 

They offer services ranging from brand innovation, brand strategy, brand identity and brand alignment.
Our client would like to fill the position of a Human Resource Manager.
Job Purpose / Summary: The HR Manager will have the overall responsibility for the smooth and efficient running of the HR function so as to help the organization achieve its purpose amongst other Strategic objectives.

Duties and Responsibilities
HR Resource Planning
  • Resource forecasting, planning and budgeting for the organization
  • Identifying and applying best practices and tools to help the company improve its performance
Talent Pool Development
  • Manage the recruitment function
  • Orientation and on boarding of new employees
  • Develop training programs and contribute to the design of company learning/training management system
Performance Management & Evaluation
  • Support in designing, implementation and monitoring of performance management systems including KPI’s
  • Provide advice to staff and managers with respect to performance management issues
HR Policy & HR Administration
  • Remuneration and leave administration
  • Employee relations’ management
  • Design Code of Conduct, Disciplinary procedure and Grievance resolution processes
  • Develop and implement compensation and benefits policy
  • Implement and review the group benefits scheme (medical, pension, life cover, other cash and non-cash benefits)
  • Manage and evaluate the staff exit programme (conduct exit interviews etc)
  • Interpret and apply human resources policies, rules and regulations
  • Identify needs for new or modified human resources policies, practices and reviews, and recommend amendments or actions accordingly as required
  • Manage HR activities within the organization
  • Perform other related duties as required
Minimum Qualifications
  • University degree or equivalent in Human Resource Management
  • 3-5years HR Management experience
  • Good interviewing skills
  • Ability to work under extreme pressure and a fast paced, dynamic environment
  • Flexible, empathetic individual who can maintain confidentiality
  • Good supervisory and organizational skills
  • Passionate, youthful, creative
  • Ability to clearly articulate how organizations can/should harness human resources as a strategic tool.
Salary Budget: Gross Kshs. 200,000
How to apply: If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you. Please upload a copy of your updated resume athttp://www.dorbe-leitrecruit.co.ke/?job_listing=human-resource-manager before close of business 4th February, 2014.

Only successful candidates will be contacted.
Rural Development Solutions Limited is a leading provider of off-grid power and energy solutions throughout the rural areas of Kenya. 

We seek to invite applications from suitably qualified individuals for the position of Sales & Marketing Representative to be based in Ndiwa, Kendu Bay and Rodi Kopany in Homa Bay County (3 positions)
Reporting to the Sales Manager, key responsibilities for this position are:-

  • Plan and prioritize personal sales activities and customer/prospect contact towards achieving agreed business aims.
  • Plan and manage personal business portfolio accordingly.
  • Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made
  • Establish and maintain current and potential client relationships in line with the agreed sales strategy
  • Prospect for new clients and markets
  • Co-ordination and management of client payments
  • Communication new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
  • Generate periodic reports (Sales reports, Market intelligence reports, debt collections reports)
  • Develop and implement special sales activities to reduce stock.
  • Ensure products are priced uniformly in the outlets and work towards harmonization
  • Execute sales promotions and overseeing merchandising activities
  • Monitor and report on market and competitor activities and provide relevant reports and information.
Qualifications, Skills and Competencies Requirements
  • A bachelors Degree or Diploma in Sales and Marketing or related field
  • Strong and proven track of sales and marketing
  • Ability to persuade and influence others, to develop and deliver presentations, create, compose, and edit written materials/reports.
  • Strong interpersonal and communication skills, knowledge of merchandising and sales promotion techniques.
  • Proficiency in computer applications
  • Possession of a valid driving license would be desirable
Interested candidates should submit their applications via e-mail to asunta.wangechi@rudeso.com indicating the position of the job applied for on the subject line with a detailed resume and a cover letter stating their current position, anticipated remuneration level, e-mail, contact address, telephone number and addresses of three referees to reach us on or before 7th February 2014
The Office Manager,
Rural Development Solutions Limited,
P. O. Box 2000-00621, Village Market, 
Dynamic People Consulting is recruiting a Human Resource Administrator for one of its clients in the Construction Industry.

The Human Resource Administrator will be responsible for the following:
  • Provide administrative support to the human resource department;
  • Establish and maintain employees’ data including personal files and other related records;
  • Ensure proper administration and compliance to statutory requirements;
  • Coordinate recruitment and selection;
  • Coordinate Performance Management;
  • Monitor, Track and Report on Staff  and Team Performance;
  • Administer and support training and development initiatives;
  • Serve as communication liaison between all management staff and the teams;
The successful candidate should have the following qualifications:
  • Bachelor’s Degree in Human Resources, Business Administration or any other relevant field;
  • 4-5 years working experience in a similar position;
  • Must have experience working in the construction industry;
  • Ability to work independently as well as a team;
  • Attention to detail and a good sense of procedures;
  • Strong organizational skills and the ability to prioritize and manage multiple tasks;
  • Excellent interpersonal, verbal and written communication skills.
If you believe you qualify for this position, please visit our websitewww.dpckenya.com and apply under Vacancies.

Only qualified candidates shall be contacted
a fast growing Hotel is looking to recruit and fill the position of a Head Chef.
  • Ensures the kitchen runs smoothly on daily basis and adequately stocked with all necessary goods.
  • Lead by example, setting the pace and standards.
  • Praise and recognize good performance.
  • Pro-active in problem solving.
  • Communicate via team meetings, one to one meetings, training sessions, notice boards and written.
  • Communicate a vision of success which the team wants to be part of.
  • Manage the day to day food administration ensuring systems compliance.
  •  Orders of food stock appropriate to sales levels and not over ordered.
  • Ensure all deliveries are check and signed.
  • Ensure all substandard goods are returned to supplier.
  • Controls wastage and records /reports all wastage.
  • Ensure all invoices are processed weekly and accounted for.
  •  Keeps within budgets set for ordering.
  •  Ensure all stocks are secure and no loss of stocks.
  • Ensure proper stock rotation is followed in storeroom, fridges and freezers.
  • Monitor & controls stock levels –daily, weekly and monthly ensuring no shortfalls.
  • Handle all queries and issues relating to dishes, menus and suppliers.
  • Ensures all company recipe’s and preparation requirements are met.
  • Ensure readiness for service and the pace is set for peak trade.
  • Ensure all food is presented for service in a timely manner and in correct sequence.
  • Ensure that storage of food meets company and statutory health and safety requirements.
  • Deal with any customer returned food in a manner.
  • Ensure temperature records and food labeling are maintained and up to date.
  • Ensure the kitchen hygiene is adhered to and records kept.
  • Ensure the kitchen uniform and personal   hygiene requirements are adhered to.
  • Inspire and motivate the team to achieve food specification and therefore achieve sales and profit.
  • Promote a positive perception of the company at all times both internally and externally.
  • Attend company meetings as requested. 
Skills and Requirements
  • 4- 5 years’ experience, one of which the candidate must have served as a Head Chef
  • Integrity
  • Initiative
  • a creative interest in food and cookery
  • the ability to work under pressure and make quick decisions
  • high standards of cleanliness and hygiene
  • the ability to organize and plan your own work and that of others
  • strong communication skills
  • leadership and management skills
  • the ability to control a budget and work with figures
  • stamina with the ability to cope in a hot and busy kitchen
  • The ability to deal calmly with unexpected situations and crises.
Interested candidates are requested to submit their CVs and a convincing cover letter to recruitment@pdcafrica.com indicating the job title applied for by Friday 7th February 2014. 

Only shortlisted candidates will be contacted.
Job Title: CEO 
Company: Safaricom Investment Cooperative Ltd
Reports To: Board of Directors
Supervises: A team of 8
Remuneration: Salary, pension, family medical cover etc.

Our client is a medium sized Investment Cooperative  located in Nairobi with membership open to the public. 

A position exists for a Chief Executive Officer to be based in Nairobi. 

The jobholder will be responsible for overseeing all aspects of the organization’s operations, using financially sound and Investment- oriented business practices to increase its net operating income while providing high quality services to its customers.

Key Duties:     

Planning & Administration:
  • Provide leadership and vision to the organization by assisting the Board and staff with the development of long range and annual plans, and with the evaluation and reporting of progress on plans.
  • Research and write discussion papers, analysis documents and proposals as needed to assist the organization in determining and meeting its long and short term goals.
  • Oversee preparation of an Annual Report summarizing progress on short and long range plans.
Cooperative Governance:
  • Administer the affairs of the Investments  Cooperative  in accordance with organizational policies.
  • Ensure the maintenance of official records, by-laws, and standing rules according to Board action.
  • Attend meetings, disseminating information between governance bodies and staff, and reporting on workplace operations, finances, planning, and other matters as necessary.
  • Proactively provide information, history, continuity, support and guidance to all governance bodies and members, in conjunction with the staff team.
  • Advise the Central Management Committee when legal counsel is needed and coordinate legal resources
Member Services Management:
  • Oversee contracting services and member records retention.
  • Ensure provision of information and guidance to Cooperative members.
  • Oversee the provision of outreach and marketing services to ensure optimum uptake for Cooperative products and services.
  • Ensure provision of education and training programs to the Cooperative leadership, and Cooperative members.
External relations administration:
  • Oversee relations with the Ministry of Cooperative Development, and other cooperative organizations
Financial Management:
  • Provide vision regarding overall financial health
  • Provide vision and leadership in long-range fiscal planning to ensure the continuity and solvency
  • Provide recommendations regarding investments strategies.
  • Oversee preparation of annual budget, regular variance statements; ensure proper management of the Investment Cooperative accounts and preparation of periodic financial reports and bi-annual audit.
  • Oversee fundraising efforts as and when necessary.
Staff Administration
  • Develop annual plan for staffing the Investments Cooperative workplace.
  • Hire, supervise, evaluate and, if necessary recommend dismissal of staff members as specified in the Investments Cooperative  Staff Operations Manual
  • Oversee workplace operations, including holding staff meetings and retreats, and working with staff to maintain and improve effectiveness and efficiency.
  • Ensure that all staff members receive appropriate training to perform their jobs effectively.
  • Revise staff job descriptions when necessary to increase efficiency and achievement of the organization’s goals, with input from staff and other appropriate resources.
  • Oversee administration of staff benefits.
  • Oversee the maintenance of personnel and other administrative records.
Workplace Administration
  • Promote effective communication on all levels of the organization.
  • Ensure that the functions and needs of the workplace are understood by the leadership
Occasional duties:
  • Participate as a member of various internal committees as and when required
  • Respond to internal and external audit queries as and when required
  • Carry any other duties as may be assigned
  • Educational Requirements: The minimum education level required to perform this job.
  • Degree Business Management /Finance /Economics or related field
Related Job Experience / Qualifications:
  • At least 10 years’ experience, with 5 in senior management
  • Knowledge of Investment management, Cooperative management, property and real estate
  • Good understanding of the internal policies, systems and procedures of the organization
  • Additional skills:
  • Leadership/Supervisory management skills
  • Interpersonal/formal communication (oral and written) skills
  • Planning and organizing skills/quality orientation
  • Computer literacy skills – Ms Office applications
  • Negotiation skills
If you meet the above requirements send your CV only, to jobs@corporatestaffing.co.ke, indicating the title on the subject line before 17th February, 2014

We do not charge for interviews.

Please note your current salary on your CV. 

Only shortlisted candidates will be contacted.
Personal Assistant to the CEO and Regional Director

Our client is a leader in home entertainment, communication and pay TV services in the region.

Our Client offers world class TV broadcast services to a wide audience in Kenya and Africa at large.
The Regional Director has responsibility for over 12 countries in the East and Central Africa region. In order to continue with local growth and also set up a platform in the region, our client seeks to hire a Personal Assistant (PA) for the Regional Director. 

Job Summary

The job holder will be responsible for managing the day to day schedule and business affairs of the Regional Director and will work closely with Country General Managers. 

Duties and Responsibilities
  • Organizing and maintaining the diary and arranging appointments
  • Screening telephone calls, enquiries, requests and directing them as appropriate
  • Dealing with incoming email on behalf of the RD and attending meetings on his behalf
  • Taking minutes of key management and Board Committee meetings
  • Preparation of business and strategy presentations
  • Assisting the RD and Country GM’s with their meeting preparations
  • Carrying out background research and presenting findings
  • Liaising with clients, suppliers and staff on all administrative, executive and HR related issues
  • Acting on delegated authority to approve expenses of the RD and Country GM’s.
  • Creating and maintaining office systems, including data management and filing
Qualifications and Experience
  • A University degree in a related field. A master’s degree is an added advantage.
  • Demonstrable experience in a similar role, providing executive administrative assistance to senior management and CEO level employees.
  • First class verbal and written communication skills
  • Accuracy and attention to detail
  • Delivery and deadline driven
  • A high level of prioritization skills
  • The ability to work under pressure
  • Excellent administrative skills
  • A flexible and adaptable approach to work
  • The ability to work on your own initiative
  • Tact and discretion, for dealing with confidential information
  • Knowledge of Microsoft packages (in particular Word, Excel, Outlook and PowerPoint required).
  • Discreet and confidential
Our client offers all the advantages one would expect from an industry leader including a competitive salary and a comprehensive benefits package. 

Our client is an equal opportunity employer.

Application process:

Kindly send a 2 page CV and cover letter detailing your experience, qualification and motivation for the job to recruitment@racg.co.ke and address it to The Recruitment Manager as soon as you read this advert.

Only shortlisted candidates will be contacted.
Technical Assistance to the Standards and Market Access Programme (SMAP)

Sub-Saharan Africa / Kenya

Food Safety Standards Expert (600 man-days)

Qualifications and Skills
  • Masters Degree in a discipline relevant to the scope of this assignment such as Agriculture, Food Safety and Quality Management, Natural Sciences or other relevant subject, or equivalent professional experience of at least 10 years in a relevant sector, in addition to the General professional experience duration fixed below.
  • Strong project management skills, including the capacity to manage a complex project effectively while delivering results
  • Good people management skills, including leadership, coaching and inter-personal skills, to be able to manage a team of international and national experts
  • Good analytical and computer skills
  • Fluency in English (written and spoken); excellent report writing and communication skills
  • Proven experience in capacity building on Food Safety, Standardization, Quality Assurance  and Conformity Assessment
  • Proven experience in East Africa relevant to the scope of this assignment
  • Fluency in Swahili will be an added advantage
General professional experience
  • Minimum 10 years of general professional experience, including 5 years of direct experience in project, people and resource management
  • Within these 10 years, working experience of at least 5 years in East Africa
Specific professional experience
  • At least 5 years of experience with (or providing assistance to) Governmental Agencies in one or more of the following fields: Food Safety, laboratory analysis, Food quality standards, inspection and certification
  • Experience in delivering training on related technical and professional topics
Send your application to recruiter@cardno.co.ke
a Luxury Lodge located outside Nairobi currently recruiting a Guest Experience Host.

The Guest Experience host is overall responsible for coordinating and ensuring that guests receive a quality experience while hosted at the lodge.

Performance Areas:
  • Be responsible for the hosting of guests for the duration of their stay
  • Preparation for arrival of guests, coordinating and reconfirming times and logistics with reservations and communicate detail to teams
  • Meet-and-Greet guests upon arrival, ensuring full orientation plus introduction
  • Meet and coordinate guest departures
  • Schedule guest activities
  • Create value added experiences on a continuous basis for all guests
  • If need be assist in F&B service, record meal orders from guests and ensure prompt deliveries
  • Record SPA bookings and schedule welcome treatment for guests
  • Host guests whenever they are in the main area by meeting them in the respective areas
  • Liaise with the Housekeeping and Food & Beverage department for planning of events such as picnics, birthdays, special venue experiences
  • Manage children’s activities
  • Assist with sales and cleaning in the retail store, including necessary administration duties (stock takes etc)
  • Manage the switchboard and night phone when required
  • Communication via phone and radio with all departments regarding guest movements, meal orders, activities, maintenance or personal requests
  • Ensuring that all guest related issues are communicated to respective departments in detail
  • Ensure proper follow-up on guest requirements and complaints are addressed
  • Attend daily early morning brief as scheduled
  • Ensure and coordinate with reservations that the next day’s planner is completed with full details of all guest activities which are to be communicated in the morning brief
  • Submit a guest report for every guest after departure to the OPERATIONS MANAGER and TOURISM MANAGER
  • Maintain guest history, experience forms, daily planner
  • Assisting Operations Manager with the management of housekeeping (laundry/guest area and  housekeeping)
  • Front Office/Guest relations/Housekeeping Qualification
  • Atleast 1-2 years experience in hosting and guest relations
If you feel you fit the above role:please send your CV to jobs@alternatedoors.co.ke

Kenyan Jobs Categories

Kenyajobtube. Powered by Blogger.

Music Recording Studio

Get Kenyan Jobs Alerts Via Email

Enter your email address:

Popular Jobs in Kenya

Blog Archive

Join Kenyan Jobs today!