Oshwal Academy Mombasa is a private school owned and managed by the Oshwal Education and Relief Board.
The school sits on a 14 acre campus with an elaborate network of physical, transport and IT infrastructure. 

The student population comprises children from diverse cultural and religious backgrounds and has a reputation for academic excellence besides offering a broad range of co-curricular activities.

For effective and efficient operations within its Business and Administrative department, the Academy is looking for a School Business Manager ready to work in this dynamic institution.
Key Responsibilities:

  • To provide strategic leadership on Management of the school’s (non-teaching and support staff), human resources and financial resources.
  • To direct, plan, implement policies, objectives, activities as well as provide strategic administrative and financial plans of the institution for sustainability.
  • To prepare and present reports concerning activities, expenses, budgets, statutory and regulatory requirement to the Board to facilitate decision making.
  • To manage the maintenance of the school’s infrastructure, various facilities and resources.
  • To direct business development activities for business growth.
  • To ensure sound fiscal management for sustainability.
  • To Mobilize and ensure proper utilization of institutional resources for business continuity.
  • To initiate, develop and maintain contacts with other organizations and stakeholders for mutually beneficial relationships.
  • Responsible for all procurement process
  • To ensure proper care and development of the institution’s culture, reputation and image to optimize on business opportunities.
  • Proactively develop and support learning environment by striving to maintain highest levels of academic achievements.
  • Bachelor degree in Business Administration, Finance, Accounting or other related field.
  • Master’s degree in Business Administration or professional accounting qualifications will be an added advantage.
  • At least 5 years’ experience in senior management in a busy education institution (e.g. Private school, tertiary colleges or universities) and / or other corporate companies.
  • Skills in leadership, resource mobilization, analytical, communication, computer literacy, team player and people management.
  • Ability to work independently with minimal supervision
If you meet our essential criteria and are looking for a role in a dynamic team where you can make a real difference, please submit your application to HR Manager Oshwal Academy

eMail: hrmanager@oerb.org

The application closing date is 17th September 2014. 

Only shortlisted candidates will be contacted.
Safaricom Limited is the leading mobile telecommunications company in Kenya. 

We are pleased to announce the following vacancy in the Customer Care Division. 

Reporting Manager


In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager, Business Planning and Work Force, the job holder will be responsible for supporting all analytic efforts of the division’s demands for report development, quality assurance, and analysis as well as support business process improvement efforts including projects to enhance automation, quality, and efficiency.

Key Responsibilities:

  • Ensure accuracy of all KPIs definition, tracking and  performance analysis against the set KPIs;
  • Designing, implementing and reviewing of all divisional reporting requirements to capture all call centre performance metrics to support decision making;
  • Support and train individuals generating/preparing the reports;
  • Ensure 100% data accuracy and integrity across call center reporting & data analysis systems and Platforms;
  • Link to IT & other source departments on system issues relating to reporting;
  • Ensure there is a recovery plan on data relating to Call Centre;
  • Design reports to accommodate new user requirements;
  • Recommend changes and improvement on existing reports to support decision making;
  • Provide guidance to Call Centre Management on Call Centre improvement areas based on analytics;
  • CM data integration – Ensure all CM data sources and platforms are consolidated into a data warehouse to ease data mining and enhance data analytics;
  • In -depth analytics of CM metrics against critical business measures to highlight to management on possible opportunities;
  • CM metrics analysis against call centre global bench marks;
  • Managing the Call center information system through defining data entry & extraction points;
  • Defining system access matrixes as per security and IT Policies;
  • Driving engagements with internal and external customers to analyze large quantities of data and developing reporting templates and models, as well as performing data validation and ad hoc queries;
  • Driving statistical analysis, data mining, extensive visualization and graphing, and development of new methods of reporting;
  • Defining and implementing reporting requirements to monitor Customer Care Budget requirements;
  • Preparation of Division’s board pack;
  • Defining inputs for Business Case Justification;
  • Overseeing the performance of staff in the team to perform with clear objectives and career development plans which are regularly reviewed;
Role Requirements
  • Honors Degree from a recognized university, preferably in Mathematics (operations research), business studies, finance, accounting, or Economics. An advanced degree highly preferable;
  • 6 Years of experience in a similar role within a business environment responsible for resource optimization and  analysis;
  • Experience in building reports and business intelligence tools e.g. business objects;
  • Experience in preparing, monitoring and analyzing budgets and forecasts variances in a large company;
  • Experience in a telecommunications company is preferred;
  • Experience in statistical analysis, financial modeling and forecasting;
  • Experience in programming (SQL) to interrogate datasets will be an added advantage;
  • Good experience in MS office tools particularly advanced Excel with strong IT capability;
  • Good planning skills with ability to meet strict deadlines;
  • Ability to understand and work with multiple business data models and interpret data based on business operational functions;
  • Highly innovative with a strong willingness to propose new and effective ways of running the business;
  • Detail oriented and able to ensure the highest level of accuracy in financial analysis and feedback;
  • Strong System savvy and willing to try new ideas and problem solving approaches.
  • Strong analytical skills and with a strong capability to develop and analyze complex data sets and understand their significance to the division;
If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Friday 12th September 2014.

The Head of Talent and Resourcing,
Safaricom Limited

via eMail to hr@safaricom.co.ke
Action Contre la Faim (ACF-France) has been conducting humanitarian programs in Somalia from May 1992. 

Currently, ACF is conducting its humanitarian activities in Somalia focused on severe and moderate malnutrition, medical programs, food security and water & sanitation programs via program bases in Mogadishu (since 1995), El Berde (since 2012), Eyl (since 2014) and Hudur (since 2014). 

ACF Somalia is currently for suitable candidate to fill the position ofHuman Resources Head of Department based in Nairobi with frequent travels to Somalia.

The objective of the position is to define Human Resources policy for the mission and coordinate its implementation and deployment throughout all missions in order to provide optimum support to programs.

The Human Resources Coordinator will be responsible for:

Mission 1 : Contribute to defining mission strategy
  • develop a Human Resources strategy for the mission
  • avail Human Resources data to other departments to facilitate the establishment of the country strategy
  • produce high quality and timely Human Resources contributions to "proposals" and reports for funding bodies
Mission 2 : Supervising the staff administration and payroll
  • defining and putting in place administrative and payroll procedures which conform to social legislation and with ACF and its funding bodies’ guidelines
  • ensuring the quality of the tools used in staff administration and payroll, and the reliability and transparency of the data
  • ensure conformity with the contractual obligations of ACF vis-à-vis its employees
Mission 3 : Provide for the recruitment and training of all employees and promote career development
  • putting in place fair and transparent procedures for recruitment, access to training, promotion and internal mobility, in accordance with legal requirements and ACF guidelines
  • using all necessary means in the search for appropriate candidates for vacant posts
  • providing employees with the means to acquire the skills necessary for the proper exercise of their functions
  • ensuring that all employees have access to a formal annual appraisal meeting, that such meetings are of high quality and that they take place on the planned date
Mission 4 : Ensure a coherent organisation of work and establish a policy of compensation and benefits
  • ensuring that organisational charts are coherent and conform to ACF classification grid
  • ensuring that remuneration systems are fair and consistent with the cost of living for local employees
  • ensuring that all local employees are covered by health care
Mission 5 : Implement collective rules and communicate internally
  • implementing ACF regulations (internal regulations and convention on social benefits) adapted to the local context of the mission and local legislation
  • consulting and informing local employees through the medium of staff representatives, in conformity with the relevant social legislation
  • providing accurate information to all employees regarding the ACF charter and its organisational regulations (internal regulations and convention on social benefits)
  • stimulating internal communications on both general and Human Resources issues
  • anticipating risks associated with national Human Resources
Mission 6 : Promote and ensure collaboration and coordination in Human Resources with the mission’s partners
  • participating in the process of selecting partners and validating the Human Resources risk analysis provided by the bases
  • defining with partners the modes of Human Resources management in the framework of joint projects
  • validating the Human Resources aspects of partnership conventions and agreements
  • taking full advantage at mission level of all innovative Human Resources practices in the framework of partnerships
Mission 7 : Prevent and manage cases of fraud and corruption
  • identifying the risks of fraud and corruption in his/her field of competence and putting in place preventative and monitoring mechanisms
  • making his/her team aware of the risks of fraud and corruption
  • alerting the Country Director to cases of fraud and corruption and undertaking corrective action
  • putting in place and monitoring recommendations arising from the day-to-day control and audit
Mission 8 : Manage the Human Resources team and the home staff
  • day-to-day management of the team (guidance, follow-up, motivation…)
  • evaluating the performance and developing the skills of his/her team members
  • management of the teams for which s/he is support/technical Manager
  • Diploma in Human Resource Management
  • 5 years of experience in humanitarian human resource management, out of which at least 3 years in a senior management / coordination role
  • Excellent English and Somali language skills (oral, written)
  • Excellent Team manager and strong team worker with outstanding motivation/training skills.
  • Very organized and structured
  • Diplomatic with excellent influencing, mediation and negotiation skills
  • Excellent communication skills & networking skills
  • Good reporting skills
  • Readiness for frequent travel to Somalia
  • Coping with high workload, irregular working hours and sometimes challenging working environments. 
  • Able to set own deadlines and meet them consistently. 
  • Able to work autonomously and arrive at decisions and conclusions with minimal guidance
  • Knowledge and adherence to Humanitarian Code of Conduct
  • Member of IHRM
  • ACF experience
  • Masters in Human Resource Management
  • Actively involved in human resource network in Kenya and Somalia
  • Knowledge and experience of the humanitarian environment in Somalia
How to Apply
If you meet the requirements of the above position, please send a cover letter and resume with 3 professional references to recruitments@so.missions-acf.org not later than 23rd September, 2014, clearly mentioning the position you are applying for.

This position is open to Kenyan Nationals.

Only short-listed candidates will be contacted for interviews

Women candidates are encouraged to apply.
Jumia is the #1 leader of E-commerce in Africa.
Our company is part of Rocket Internet, a global and leading incubator of start ups specialized in e-commerce. We have already built in France successful companies like Groupon, Zalando, Wimdu, EDarling, Glossybox… 

We are present in more than 20 countries in Europe, Middle East, Asia and Latin America and this accumulated experience has allowed us to develop a strong platform, which can support new ventures with both advice and capital on a truly global basis. Jumia is expanding its activities in Kenya. 

To support our development we are currently looking for outstanding candidates interested in entrepreneurship and e-commerce to join us. This is a perfect opportunity to participate to an entrepreneurial adventure that will lead to the future stars of the web universe. 

If you want to become an entrepreneur in e-commerce businesses and be part of the fastest growing company in the world, join us! 

Job Description: News Letter Associate 
Your tasks will be to take responsibility and drive all activities related to Newsletters and will include:
  • Design and manage transactional templates
  • Design and Manage Newsletter Email templates
  • Coordinate with graphics manager for newsletter banners
  • Creating and managing email related voucher codes
  • Coordinating with the Commercial Planner to create the email marketing channel calendar
  • Analyzing reports on CRM sales
  • Manage and dispatch the customer satisfaction survey on a weekly basis.
Skill Set Required
  • IT Related degree / Software Engineering.
  • Strong analytical skills and very good knowledge of Excel.
  • Graphic sense, skills (Photoshop) would be a plus.
  • Programming knowledge PHP, HTML, CSS, or JAVA
Our Offer
  • A unique education in launching and scaling new internet concepts
  • Become part of a highly professional and dynamic team working around the world
  • An attractive salary package
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Join the journey!

Please apply using this link:https://www.smartrecruiters.com/jumiakenya

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