8:41 AM
maboko
Manager/Agency Banking
Grade : MG 4
Responsible To : Chief Manager/Financial Services
Key Responsibilities
The responsibility of the Manager is as follows:-
- Responsible
for managing the debit/credit card and merchant services products,
operations and related functions.
- Managing
the card operation cycle and reconciliation processes effectively to
ensure proper settlements.
- Management
of both the front office and back office for card business for merchant
services and the cash card.
- Management
of the card centre call centre for complaints management from customers.
- Acquiring
and support services in card business which involves ordering procurement
of cards and point of sale equipment installation maintenance of same in
conjunction with relevant organization partners.
- Overseeing
card operations centre with other switch partners which includes the
acquiring, co-branding of cards, settlements, PIN management, with local
and international switch organizations.
- Responsible
for operational risk and compliance in card business in liaison with
relevant regulatory agencies and stake holders for risks in the business
and forensic issues plus generation of reports for same.
- Responsible
for establishment of relevant sub-units in the section in line with the
best practices in card business industry and training of staff to
undertake tasks.
- Play
a lead role in all card related system testing for all enhancements and
new systems.
- Ensure
cards policies are complied in liaison with audit and risk management
department with a view to eliminate fraud losses.
- Manage
the end to end card production process which involves the delivery of the
card to the customer.
- Develops
and maintains marketing materials for Debit/Credit Card services products.
- Manages
productivity, and provides coaching, to all staff in the Debit/Credit Card
services department.
Qualifications
The qualifications and experience of the manager is as follows:-
The qualifications and experience of the manager is as follows:-
- Must
have an undergraduate degree in a business related course.
- A
Masters degree in a business related field would be an added advantage.
- Must
have relevant experience ideally within financial sector handling card
centre services.
- Must
have a minimum of six (6) years working experience in card business
services.
- Ability
to deal courteously with customers, with tact and confidentiality
- Ability
to communicate effectively, and build long-term working relationships.
- Should
have high levels of integrity and honesty
Assistant Manager/ Banking Operations
Grade : MG 5
Responsible To:M/Agency Banking
Key Responsibilities
- Improve
the operational systems, processes and policies in support of
organizations mission specifically, support better management reporting,
information flow and management, business process and organizational
planning.
- Manage
and increase the effectiveness and efficiency of support services &
cards operations through improvements to each function as well as
coordination and communication between clients and business functions.
- Play
a significant role in long-term planning, including an initiative geared
toward operational excellence
- Management
of agency budget in coordination with the Finance and Accounts
- Development
of individual Agency budgets
- Invoicing
and calculation of completed units of service
- Disbursement
of cheques for agency expenses.
- Managing
day to day processing of accounts receivable and payable to clients.
- Reconciling
daily and monthly transactions & activities, generating year-end
reports pertaining to the operations of the switch. Responsible for
operational risk and compliance in card business in liaison with relevant
regulatory agencies and stake holders for risks in the business and
forensic issues plus generation of reports for same.
- Responsible
for enforcement of the best practices in the industry in the section for
the card business and training of staff to undertake tasks.
- Address
clients complains to its conclusion.
- Contribute
to short and long-term organizational planning and strategy of cards
operations.
- Supervise
and coaching and mentoring of staff.
Qualifications
- Must
have an undergraduate degree in a business related course.
- Must
have key competence and knowledge in digital/electronic media technology.
- Must
have relevant experience ideally within financial sector handling card
centre services.
- Must
have a minimum of three (3) years working experience in Card Business
services
- Ability
to deal courteously with customers, with tact and confidentiality.
- Ability
to communicate effectively, and build long-term working relationships.
- Should
have high levels of integrity and honesty
- Should
have the ability to work with minimum supervision.
Assistant Manager/Switch Reconciliation
Grade : MG 5
Responsible To : Manager/Treasury & Investment
Key Responsibilities
- Ensure
daily monitoring of card products, Agency Banking, point of sale terminals
and mobile money transfer services transitions reconciliation
- Analyze
daily transaction reports form inter Switch and Communicate to clients,
the banks and principal for smooth operation of business
- Ensure
timely escalation of any trend observed in the Reconciliation
- Follow
up on irregular identified transactions, resolve and escalate to ICT
Department.
- Follow
up outstanding differences, compile Analysis reports and provide guidance
on business risk profile to Management
- Follow
the settlement guidelines between the client and banks, ensure
authentication of transactions for both parties before actual settlement.
- Track
and trail electronic data inflow and outflow for card products, point of
sale terminals, Agency banking & mobile money transfer services.
- Real
time reconciliation transaction for all network activities and timely
distribution of settlement files and reports for both internal and
external customers.
Qualifications
and Skills
- Must
possess a Bachelors Degree in business related studies, Economics,
Accounting or its equivalent.
- Must
be in possession of CPA (k) or its equivalent
- Three
(3) years hands on experience in card products transaction and settlement
with commercial Banks
- High
level of Integrity and honesty
- Ability
to work as part of a team
- Ability
to deal courteously with customer with tact and confidentiality
- Must
possess in depth knowledge of bank operations
- Computer
skills in Accounting and data processing.
Assistant Manager- Switching Systems Developer
Grade: MG 5
Responsible To: Manager Business Systems & Innovations
Key Responsibilities
- Responsible
for implementation of projects and enhancements to existing systems
- Responsible
for support of the system
- Perform
coding and testing
- Assist
in conducting the technical feasibility study, analyze user requirements
and recommend solutions.
- Ensure
all applications are developed according with the system Development
lifecycles
- Able
to learn new technologies and develop prototypes using these technologies
- Develop
systems documentation including technical manuals, user manuals
- Deploy
and train on the applications developed
- Work
as a team member with other technical staff, business and customers to
clearly understand and anticipate their requirements ensuring inter
operability and compatibility with various systems.
- Be
able to manage a team.
Qualifications
and Skills
- The
candidate must possess a Bachelor’s degree in computer science/information
Technology or equivalent from a recognized institution.
- Three
(3) years experience in banking or credit/debit cards systems
- Strong
technical skills and knowledge on switch application, in particular ISO
8583 protocols is mandatory for this role
- Experience
in Java, C++,HTML, ASP,J2EE, DB2, Oracle, SSL, MSQL and Delphi.
- Experience
with development and deployment on a Unix/Solaris/Linux and windows
platforms.
Those
who meet the minimum requirements should submit by POST, a written application
attached with an updated curriculum vitae and copies of certificates and
testimonials to:
The Postmaster General
P. O. Box 34567, GPO
NAIROBI, 00100
The closing date for receipt of applications is 9th October 2012. Only shortlisted candidates will be contacted and canvassing will lead to automatic disqualification without any notice.
Posta is an Equal Opportunity Employer
The Postmaster General
P. O. Box 34567, GPO
NAIROBI, 00100
The closing date for receipt of applications is 9th October 2012. Only shortlisted candidates will be contacted and canvassing will lead to automatic disqualification without any notice.
Posta is an Equal Opportunity Employer
