An NGO based in Narok south district, is looking to hire a Biology and Agriculture Teacher for its Girls high school.

Qualifications:
  • Degree / Diploma from a reputable institution relevant to the position.
  • Excellent organizational and communication skills (interpersonal/oral/written)
  • Dedication and passion to education
  • Ability to work independently and be a team player
  • Demonstration of clear, critical thinking and decision-making
  • Excellent Computer skills and Project reporting skills
  • A loyal team member, Humble and appreciative, young and energetic, Takes Initiative, ideally aged between 30-38 years old.
Send your CV only to kenyainfo@freethechildren.com by 31st March, 2012.

Only short listed candidates will be contacted.

For general information on the Organization, visit our website: www.freethechildren.com

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Job Title: Systems and Network Engineer

Reports to:
Systems Administrator

Summary

The System and Network Engineer is responsible for effective provisioning, installation /configuration, operation, and maintenance of systems hardware and software.

The SNE is also responsible for installing, setup, and monitoring of local area networks (LAN) and Wide Area Networks (WAN).

The SNE also performs a variety of maintenance, evaluation, installation, and training tasks to ensure LAN and WAN performance meets required standards.

This individual participates in technical research and development to enable continuing innovation within the network infrastructure.

This individual ensures that system hardware, operating systems, software systems, network hardware and related procedures adhere to organizational values, enabling staff, volunteers, and Partners and clients.

This individual will assist project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology.

These activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions.

Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle.

This individual is accountable for the Windows and Linux systems that are running either within the Company premises or on Client locations.

Responsibilities on these systems include SNE engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.

Key Tasks

SA Engineering and Provisioning
  • Engineering of SNE-related solutions for various project and operational needs.
  • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Install and configure systems such as network switches, routers, firewalls, intrusion detections systems and general network infrastructure
  • Develop and maintain installation and configuration procedures.
  • Contribute to and maintain system standards.
  • Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
Operations and Support
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, network resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Perform regular security monitoring to identify any possible intrusions.
  • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
  • Perform regular file archival and purge as necessary.
  • Create, change, and delete user accounts per request.
  • Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
  • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
  • Generate reports on all processes i.e. survey reports, solution designs including drawings, implementation reports and project progress reports.
Maintenance
  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities such as anti virus. Configure / add new services as necessary.
  • Upgrade and configure system software that supports applications in use.
  • Maintain operational, configuration, or other procedures.
  • Perform periodic performance reporting to support capacity planning.
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
  • Maintain data center environmental and monitoring equipment.
  • Maintenance of hardware such as printers, peripherals, monitors etc
Any other duties as assigned

Knowledge and Skills Requirement
  • Bachelors degree, with a technical major, such as engineering or computer science.
  • Systems Administration/System Engineer certification in and Microsoft.
  • CCNA certification.
Complexity/problem solving:

Position deals with a variety of problems and sometime has to decide which answer is best. The question/issues are typically clear and require determination of which answer (from a few choices) is the best.

Discretion/latitude/decision-making:


Decisions normally have a noticeable effect department-wide and company-wide, and judgment errors can typically require one to two weeks to correct or reverse.

Responsibility/oversight -financial & supervisory:


Functions as a lead worker doing the work similar to those in the work unit; responsibility for training, instruction, setting the work pace, and possibly evaluating performance.

Minimal budget responsibility.

Communications/interpersonal contacts:

Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.

Provides occasional guidance, some of which is technical.

Working conditions/physical effort:


Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice.

Regular travel required.

Email: recruitment@workforceassociates.net
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Job Title: Sales Administrator

Reports to:
Sales Administrator Manager

Summary: Assist in administering all duties and projects that come under the responsibility of the sales department.

Key Responsibilities

Quotations
  • Process requisitions submitted with clear and unambiguous specifications through the quotation process and goods/service delivered/rendered
  • Ensure that the work you are quoting for has clear requirements - in terms of time, labor, materials,
  • Use a standardized price list
  • Ensure that your costs are stable
  • Ensure signed acceptance of your estimate and make sure your customer is clear about what has been agreed.
Writing Tenders
  • Upon consultation determine which tenders to bid, and how you will manage the bid
  • Gather information and research with assistance from relevant departments
  • Co-ordinate all the materials you need for the tender preparation
  • Prepare a covering letter that responds to the bid invitation
  • Allocate the people who will actually work on the business if you win it, and include their CVs in the tender document if required
  • Ensure tenders are delivered on time
  • Draw up tender documents or contracts
Follow Ups
  • Follow up to completion and ensure the company gets business
  • Organize demonstrations by coordinating between the technical team and the client
  • Ensure continuous follow up on proposals to ensure continuous flow of business
  • Handle all correspondence and organize contact between the sales executives and their customers
Record Keeping
  • Ensure records are accurate and written in a professional manner
  • Maintain customers‘records
Other Responsibilities:
  • Effective liaison between technical and customer service departments in ensuring compliance to the client expectations.
  • Provide required reports at the agreed frequencies and intervals
  • Take part in training designed by the company as well as ensure information flow sharing with other staff
  • You will offer customer advice on Information technology solutions
Knowledge and Skills
  • Degree in Business Administration, Computer Science or Information Systems preferred/ Higher Diploma in Sales & Marketing
  • Proficiency in Microsoft Office
  • Strong product knowledge
Technical background
  • Knowledge of administrative procedures
  • High levels of professionalism, enthusiasm, and a “can do” attitude
  • Ability to prioritize requests effectively and efficiently and work with a sense of urgency
  • Ability to work with a significant attention to detail and thoroughness
  • Strong interpersonal skills; ability to work with diverse groups
  • Must be able to effectively handle stressful situations
  • Proactively focus efforts and energy on successfully attaining goals and objectives, assuming accountability for decisions, actions, and results. Follow issues through to completion
  • Demonstrated ability to provide timely and effective written, oral, and interpersonal communication
Email: recruitment@workforceassociates.net

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Job Title: Customer Service Coordinator

Reports to:
Operations Manager

Summary: Deal with common transactions such as availing of services, complaints, procedural inquiries and technical problems. Play a critical role in providing an interface between customers and the company.

Key Tasks
  • Deal directly with customers either by telephone, electronically or face to face
  • Evaluate requests for service or complaints and enter into CRM system.
  • Follow up progress on customer inquiries.
  • Produce up to date daily reports
  • Act as customer advocate and liaise on customer’s behalf with other staff when required.
  • Analyze, evaluate and resolve customer enquiries at the first point of contact
  • Deal with customer complaints and resolve them with a positive problem-solving attitude.
  • Process orders, forms, applications and requests
  • Direct requests and unresolved issues to the designated resource
  • Interact with Technical Support to assist customers with trouble resolution
  • Keep records of customer interactions and transactions
  • Communicate and coordinate with internal departments
  • Actively look for ways in which the service could be improved
  • Respond to input from customers and support team (complaints, praise and concerns) to help us identify better ways of providing the service
  • Identify root causes of issues and put forward proposals to the management team for improving the system and service to ensure that a longer term solution is provided
  • Undertake customer satisfaction research
  • Any other duties as assigned
Knowledge and Skills Requirements
  • Degree in Business Administration, Computer Science or Information Systems preferred
  • Knowledge of relevant computer applications
  • Knowledge of customer service principles and practices
  • Technical background (Telecommunications, IT, Network Solutions)
  • Excellent interpersonal skills
  • High levels of professionalism, enthusiasm and a ‘can do’ attitude
  • Ability to prioritize and work with a sense of urgency
  • Ability to work with a significant attention to detail and thoroughness
  • Strong interpersonal skills, ability to work with diverse groups
  • Must be able to effectively handle stressful situations
  • Work with minimum supervision
  • Attention to detail and accuracy
  • Analytical skills
  • Excellent negotiation and conflict resolution techniques
Email: recruitment@workforceassociates.net

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